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Help Scout logoHelp Scout logo
Help Scout logoHelp Scout logo
Help Scout logoHelp Scout logo

Help Scout + Help Scout

Help Scout + Help Scout

Help Scout + Help Scout integrations

Create and manage new Help Scout conversations seamlessly with the 'conversation created' and 'create conversation' actions

Enhance your customer service operations with this efficient workflow in Help Scout. As soon as a new conversation is initiated, it triggers a draft for a subsequent conversation within the same app. This process streamlines your communication, making sure no customer interaction is missed, resulting in a superior customer support experience.

  1. When this happens...
    Conversation Created
    Conversation Created
    Conversation CreatedTriggers when a new conversation is created.
  2. automatically do this!
    Create Conversation
    Create Conversation
    Create ConversationCreates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.
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More things you can do with Help Scout

Discover other triggers and actions you can use with Help Scout

    • Mailbox
      Required
    • Assigned User
    • Tag
    • Status
    • Custom Fields
    Trigger
    Instant
    Try It
    • Conversation ID
      Required
    • Text
      Required
    • User
    Action
    Write
    • First Name
      Required
    • Last Name
      Required
    • Email
    • Phone
    • Chat Handle
    • Social Profile
    • Website
    • Background
    • Organization
    • Location
    • Job Title
    • Address
    • Address
    • City
    • State / Province
    • Postal Code / ZIP Code
    • Country
    Action
    Write
    • Mailbox
      Required
    • Assigned User
    • Tag
    • Status
    • Custom Fields
    Trigger
    Instant
    Try It
    • Mailbox
      Required
    • Assigned User
    • Tag
    • Status
    • Custom Fields
    Trigger
    Instant
    Try It
    • Subject
      Required
    • Mailbox
      Required
    • Customer Label
    • Customer ID
    • Customer's Email
    • From User
    • Thread Type
      Required
    • Text
      Required
    • Status
      Required
    • Assigned User
    • Tag
    • Cc
    • Bcc
    • Import Only
      Required
    • Trigger Auto Reply
    Action
    Write
    • Conversation
      Required
    • Customer
      Required
    • Text
      Required
    • User
    • Create as Draft
      Required
    Action
    Write
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About Help Scout
Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.
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