Help Scout
When this happens...
Help ScoutNew Conversation
do these tasks!
Translate by ZapierTranslate Text
TrelloCreate Card

The faster you clear those tickets, the better for your customers. Save yourself the trouble and slow-down of having to translate emails before you can dig in: Once this automation is active, it will trigger with every Help Scout ticket you add to a specific mailbox (like an "International Tickets" box), translating the ticket and automatically creating a new Trello card with the translation for your reference when it's time to reply.

How this Help Scout integration works

  1. A new email is received from a customer on Help Scout
  2. Zapier automatically translates it, and creates a new Trello card for it

Apps involved

  • Help Scout
  • Trello

Why Zapier?


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It's easy to connect Help Scout + Trello and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Customer

Triggers when a new customer is added.

Create Conversation From Customer

Create a new conversation from a customer.

New Assigned Conversation

Triggers when a conversation is assigned to a specified user.

Create Customer

Creates a customer if it does not already exist.

New Conversation

Triggers when a new conversation is created.

Create Conversation to Customer

Creates a new conversation to a customer from a Help Scout user.

Card Updated

Triggers when a Card is updated in Trello.

Create List

Adds a new list on a specific board.

New Notification

Triggers when you get a new notification in Trello.

Create Board

Creates a new board.

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Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Trello is a team collaboration tool that lets you organize anything and everything to keep your projects on task.

See Trello Integrations