Help Scout
When this happens...
Help ScoutNew Conversation
do these tasks!
Translate by ZapierTranslate Text
TrelloCreate Card

The faster you clear those tickets, the better for your customers. Save yourself the trouble and slow-down of having to translate emails before you can dig in: Once this automation is active, it will trigger with every Help Scout ticket you add to a specific mailbox (like an "International Tickets" box), translating the ticket and automatically creating a new Trello card with the translation for your reference when it's time to reply.

How this Help Scout integration works

  1. A new email is received from a customer on Help Scout
  2. Zapier automatically translates it, and creates a new Trello card for it

Apps involved

  • Help Scout
  • Trello

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It's easy to connect Help Scout + Trello and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Customer

Triggers when a new customer is added.

Create Conversation

Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.

Conversation Created

Triggers when a new conversation is created.

Create Customer

Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).

Tags Updated

Triggers when conversation tags are updated.

Add Note

Adds a note to existing conversation.

Card Updated

Triggers when a Card is updated in Trello.

Send Reply

Replies to a conversation. Please note that this will send actual email to the customer unless draft flag is used.

New Notification

Triggers when you get a new notification in Trello.

Create List

Adds a new list on a specific board.

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Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Learn More

Trello is a team collaboration tool that lets you organize anything and everything to keep your projects on task.

See Trello Integrations