Zendesk Integrations
Do More With Zendesk
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Create a Zendesk Ticket from Typeform
A common use of form software is to allow customers or prospects to ask you questions. If they do that often enough, you'll need a way to manage and respond to those individuals.
The Typeform-Zendesk integration makes that easy. You can have new Typeform entries automatically create new tickets for follow up in Zendesk.
How It Works
- Someone fills out your Typeform form
- Zapier automatically creates a Zendesk ticket for you
What You Need
- A Typeform account
- A Zendesk account
Add new Zendesk tickets to Asana as new tasks
Make sure your Zendesk tickets are taken care of by tracking them with Asana. This Zendesk Asana integration adds new Zendesk tickets to an Asana project.
How It Works
- A new Zendesk ticket is submitted
- Zapier adds that ticket to an Asana project
What You Need
- Zendesk account
- Asana account
Create Zendesk tickets from new Google Forms responses
If you're using Google Forms to provide an easy way to submit tickets, set up this Zap to act as the middle-man and handle that data entry for you. From that point on, every new Google Form response you receive will automatically trigger the creation of a new ticket on Zendesk, including all the details you need to take action and resolve issues quickly.
Note: To use this integration you'll need a live form that's set up to collect responses in a spreadsheet.
How this Google Forms-Zendesk integration works
- A new Google Forms response is received
- Zapier creates a new ticket on Zendesk
Apps involved
- Google Forms
- Zendesk
Add new Zendesk tickets to Google Sheets
Wish you had an easily accessible record of your Zendesk account activity? Use the Zendesk Google Sheets integration to add new Zendesk tickets to a Google Spreadsheet. It's an easy way to list every support ticket that comes in, graph your support activity, and more.
How It Works
- A new ticket is opened in Zendesk
- Zapier adds the ticket information to a new row in Google Sheets
What You Need
- Zendesk account
- Google account
Create Zendesk tickets from new rows in Google Sheets
Turn your Google Sheets data into an actionable ticket queue in Zendesk. Every time a new row is added to a designated worksheet, Zapier will automatically create a Zendesk ticket. That gives you an easy way to track customer complaints or issues in a spreadsheet, and have them be automatically turned into support tickets.
How It Works
- A new row is added to a designated worksheet in Google Sheets
- Zapier creates a ticket in Zendesk
What You Need
- Google account
- Zendesk account
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Zendesk Integration DetailsPremium
Launched on Zapier October 23, 2011
Connect Zendesk to Zapier to streamline and organize your customer interactions so you can focus on providing the best customer experience. Use Zapier to automatically take care of manual work like adding tickets to your team's project management app or creating tickets from form entries.
Here are some creative ways to use Zendesk and Zapier:
- Pull all your customer input into Zendesk so your team can find all feedback in one place. Turn Gmail emails, Typeform entries, and Twitter mentions into Zendesk tickets on the fly.
- Keep your team in the loop. When there's a new commit on your GitHub or GitLab issues, update corresponding Zendesk tickets.
- Maintain a complete list of customers in Zendesk by piping new customers from Chargify into Zendesk new users.
Zapier combines Triggers (like "New Ticket") and Actions (like "Create Organization") to complete an action in one app when a trigger occurs in another app. These combos—called "Zaps"—complete your tasks automatically.
The following Zendesk Triggers, Searches, and Actions are supported by Zapier:
Triggers when a new ticket is added to a view.
Triggers when a new user is created.
Triggers when a new forum is added.
Triggers when a new topic in a forum is added.
Triggers when a new group is created.
Triggers when a new organization is added to Zendesk.
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
Triggers when there is activity (an audit) on a specific ticket. Can only watch one ticket per Zap.
Triggers when a new view is created.
Create a new organization.
Create a new ticket.
Attach a file to an existing ticket.
Create a new user.
Add a comment to an existing ticket.
Add one or more tags to an existing ticket.
Update an existing organization.
Update an existing ticket status or add comments.
Update an existing user.
Finds an existing organization.
Finds an existing ticket.
Finds an existing user.
Finds an existing agent.
Finds an existing group.
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