Zendesk

Zendesk Integrations

  • Create a Zendesk Ticket from Typeform

    A common use of form software is to allow customers or prospects to ask you questions. If they do that often enough, you'll need a way to manage and respond to those individuals.

    The Typeform-Zendesk integration makes that easy. You can have new Typeform entries automatically create new tickets for follow up in Zendesk.

    How It Works

    1. Someone fills out your Typeform form
    2. Zapier automatically creates a Zendesk ticket for you

    What You Need

    • A Typeform account
    • A Zendesk account
  • Add new Zendesk tickets to Asana as new tasks

    Make sure your Zendesk tickets are taken care of by tracking them with Asana. This Zendesk Asana integration adds new Zendesk tickets to an Asana project.

    How It Works

    1. A new Zendesk ticket is submitted
    2. Zapier adds that ticket to an Asana project

    What You Need

    • Zendesk account
    • Asana account
  • Create Zendesk tickets from new Google Forms responses

    If you're using Google Forms to provide an easy way to submit tickets, set up this Zap to act as the middle-man and handle that data entry for you. From that point on, every new Google Form response you receive will automatically trigger the creation of a new ticket on Zendesk, including all the details you need to take action and resolve issues quickly.

    Note: To use this integration you'll need a live form that's set up to collect responses in a spreadsheet.

    How this Google Forms-Zendesk integration works

    1. A new Google Forms response is received
    2. Zapier creates a new ticket on Zendesk

    Apps involved

    • Google Forms
    • Zendesk
  • Add new Zendesk tickets to Google Sheets

    Wish you had an easily accessible record of your Zendesk account activity? Use the Zendesk Google Sheets integration to add new Zendesk tickets to a Google Spreadsheet. It's an easy way to list every support ticket that comes in, graph your support activity, and more.

    How It Works

    1. A new ticket is opened in Zendesk
    2. Zapier adds the ticket information to a new row in Google Sheets

    What You Need

    • Zendesk account
    • Google account
  • Create Zendesk tickets from new rows in Google Sheets

    Turn your Google Sheets data into an actionable ticket queue in Zendesk. Every time a new row is added to a designated worksheet, Zapier will automatically create a Zendesk ticket. That gives you an easy way to track customer complaints or issues in a spreadsheet, and have them be automatically turned into support tickets.

    How It Works

    1. A new row is added to a designated worksheet in Google Sheets
    2. Zapier creates a ticket in Zendesk

    What You Need

    • Google account
    • Zendesk account
  • Post new Zendesk tickets to Slack

    Zendesk makes it simple to track and respond to help desk tickets. If you want to respond ASAP, try automatically posting all new Zendesk tickets to Slack with this Zap.

    How It Works

    1. A new ticket is filed on Zendesk
    2. Zapier posts the contents of that ticket to a Slack channel of your choosing

    What You Need

    • A Zendesk account
    • A Slack account
  • Create Zendesk tickets from new Gravity Forms submissions

    Gravity Forms is great for gathering information, but it isn't always easy to take action on what you collect. This Zapier automation makes it easy by creating new tickets in Zendesk for every new form submitted with Gravity Forms. You can then build a support form on your website, and your new support messages will automatically show up in Zendesk.

    Note: This Zapier integration doesn't create Zendesk tickets for existing Gravity Forms submissions, only new ones after you've set it up.

    How It Works

    1. A new form entry is submitted with Gravity Forms
    2. Zapier creates a new ticket in Zendesk with the form information

    What You Need

    • Gravity Forms account
    • Zendesk account
  • Get Slack notifications for new Zendesk tickets

    Keep your finger on the pulse of your help desk without having to switch between apps. This Zapier integration will send a message to Slack whenever a new ticket is opened in Zendesk. That way, you can notify your team of new tickets, or get a private message about the support tickets that need a personal reply.

    How It Works

    1. A new ticket is opened in Zendesk
    2. Zapier sends a message to a chosen Slack channel with the ticket information

    What You Need

    • Zendesk account
    • Slack account
  • Create Zendesk ticket from new JotForm submission

    Improve your customer service response time by creating an actionable Zendesk ticket whenever an issue is captured via a JotForm submission. This JotForm-Zendesk integration will guarantee any new JotForm submissions create tickets in Zendesk so your support team can follow up quickly.

    How It Works

    1. A new submission is added to your JotForm
    2. Zapier automatically creates a new ticket in your Zendesk

    What You Need

    • JotForm account
    • Zendesk account
  • Create new Wrike tasks from Zendesk tickets

    Not every customer support ticket can be resolved by a member of the support team. This Zapier automation helps turn your Zendesk tickets into team to-dos in Wrike, so you can pull in the correct person to answer a ticket. Every time a new ticket is added in Zendesk, Zapier will create a new task in Wrike with the ticket information you choose.

    How It Works

    1. A new ticket is added in Zendesk
    2. Zapier creates a new task in Wrike with the ticket information

    What You Need

    • Zendesk account
    • Wrike account
  • Create a Zendesk ticket from a Wufoo form entry

    Wufoo is an easy way to collect just about any customer, client, or user information from an embeddable and attractive web form.

    Zendesk is a great way to manage customer support tickets, especially for managing user identities across social media platforms.

    Together, the two apps can let you embed a really nice-looking form to collect customer information, and then create a support ticket to manage interactions based on that information.

    How It Works

    A customer fills out and submits a Wufoo form. Then Zapier sends that data to Zendesk and creates a new ticket.

    What You Need

    • A Zendesk account
    • A WuFoo account

    Ready to use this Guided Zap? Then let's get started!

  • Add users to Zendesk from new Facebook Lead Ad entries

    Being able to support and nurture your new prospects helps you convert them quickly. With this Zapier integration on your side, new Facebook Lead Ad respondents will be added as users on Zendesk, allowing you to assist them and develop relationships effectively.

    How this Facebook Lead Ads-Zendesk integration works

    1. A new lead completes your Facebook Lead Ad
    2. Zapier creates a matching user on Zendesk

    Apps involved

    • Facebook Lead Ads
    • Zendesk
  • Create Zendesk tickets from new HubSpot form submissions

    If you use HubSpot for capturing leads and Zendesk for customer service, this Zapier integration can help seamlessly automate your workflow. Every time a new form is submitted through HubSpot, Zapier will create a ticket in Zendesk.

    Note: This Zapier integration doesn't create tickets from existing HubSpot forms, only new forms after you've set it up.

    How It Works

    1. A new form is submitted through HubSpot
    2. Zapier creates a ticket in Zendesk with the form information

    What You Need

    • HubSpot account - it helps to already have a form set up
    • Zendesk account
  • Create Trello cards from new Zendesk tickets

    Not every customer support ticket can be resolved by a member of the support team. Perhaps you need to assign some to your product team, or want a way for your support manager to easily see a bird's-eye view on the progress of a certain ticket or all tickets. This Zapier automation helps turn your Zendesk tickets into team to-dos. Every time a new ticket is added in Zendesk, Zapier will create a new Trello card with the ticket information.

    Note: This Zapier integration doesn't create Trello cards for current Zendesk tickets, only new tickets that come in after you've set it up.

    How It Works

    1. A new ticket is added in Zendesk
    2. Zapier creates a new card in Trello with the ticket information

    What You Need

    • Zendesk account
    • Trello account
  • Convert new Gmail messages to Zendesk tickets

    If your customers occasionally send support requests to your Gmail instead of your Zendesk support address, use this Gmail Zendesk integration to create a Zendesk ticket from new Gmail messages.

    How It Works

    1. A new Gmail message is received
    2. Zapier creates a new Zendesk ticket from the contents of the email

    What You Need

    • Gmail account
    • Zendesk account
  • Create a new Zendesk ticket automatically every week

    This automation is a perfect way to schedule in the tasks you need to complete every week. Once you set up the schedule, Zapier will create a new ticket in Zendesk every week. Scheduling in tasks such as debugging, maintenance, or checking reviews, provides a way to deliver great customer service.

    How It Works

    1. Create a schedule for every week in Zapier
    2. Zapier creates a new ticket in Zendesk every week

    What You Need

    • Zapier account
    • Zendesk account
  • Add new Intercom conversations to Zendesk as tickets

    Using multiple CRM solutions can create a great pipeline, but also be a chore to maintain. Take some of the work off your shoulders with this Zap. Once it's active, any new conversations on Intercom will also create new tickets on Zendesk, keeping both teams and client databases updated no matter where the action happens.

    How It Works

    1. A new conversation takes place on Intercom
    2. Zapier automatically creates a ticket on Zendesk

    What You Need

    • Intercom account
    • Zendesk account
  • Add new Zendesk users to a MailChimp list

    If you're not adding your support users to your email marketing lists, you might be missing out on potential customer connections. This Zendesk MailChimp integration will get these apps talking, leaving you more time for business. Every time a new user is created in Zendesk, they will be subscribed to a MailChimp list, giving you an easy way to automatically followup with all of your customers.

    How It Works

    1. A new user is created in Zendesk
    2. Zapier subscribes this contact to a designated MailChimp list

    What You Need

    • Zendesk account
    • MailChimp account with an email list
  • Create monthly Zendesk tickets

    A new month goes by, a new ticket gets posted. Save yourself the trouble of messaging about those reminders and have Zapier do it for you. Once it's active, this scheduled Zendesk integration will trigger every month at the same time, creating your ticket for you.

    How It Works

    1. A new month goes by
    2. Zapier automatically creates a new Zendesk ticket

    What You Need

    • Zendesk account
  • Add new Shopify customers to Zendesk as users

    Stay on top of your customer support with this Zapier automation, which can create new users in your Zendesk support app whenever someone purchases items in your Shopify store. This integration will help keep you organized and improve communication with your customers.

    Note: This Zapier integration doesn't import already existing customers into Zendesk, only new customers after you've set it up.

    How It Works

    1. You gain a new customer in Shopify
    2. Zapier creates a new user in Zendesk

    What You Need

    • Shopify account
    • Zendesk account
  • Create new Zendesk tickets when Google Calendar events start

    Need to log a support ticket as soon as an event kicks off? This Zapier automation makes it easy by creating new tickets in Zendesk every time an event in Google Calendar starts. It's a simple way to log the time you spend supporting your clients.

    How It Works

    1. Google Calendar event starts
    2. Zapier creates a new ticket in Zendesk

    What You Need

    • Google account
    • Zendesk account
  • Create pulses in Monday from new ZenDesk tickets

    Use this Zapier automation to turn new tickets in ZendDesk into Pulses on a specific board in the Monday app. Create the perfect, automated reporting system for the project managers in the Monday app.

    How It Works

    1. A new ticket is added to ZendDesk
    2. Zapier sends the ticket's information to make a new pulse on a board in the Monday app

    What You Need

    • Monday.com account
    • ZenDesk account with a board for ZenDesk tickets
  • Add new Zendesk users to an ActiveCampaign list

    Want a simple way to ensure your customers who need support are getting followed up on? This Zendesk ActiveCampaign integration will help. Every time a new user is created in Zendesk, they will be subscribed to an ActiveCampaign list. That way, you can send an email campaign to everyone who's emailed support, giving you an easy way to share extra info or survey them about their experiences.

    How It Works

    1. A new user is created in Zendesk
    2. Zapier subscribes this contact to a designated ActiveCampaign list

    What You Need

    • Zendesk account
    • ActiveCampaign account with an email list
  • Update HubSpot contacts from Zendesk tickets

    Constantly keep your contact list accurate with this Zendesk to HubSpot automation. Set it up, and each time a ticket is received in Zendesk, Zapier will create or update the contact in HubSpot. You can use it to log every interaction you have with a customer, for a quick look at the issues you've already helped them solve.

    How It Works

    1. A new ticket is created in Zendesk
    2. Zapier creates or updates a contact in HubSpot

    What You Need

    • Zendesk account
    • HubSpot account
  • Create Zendesk tickets from new SurveyMonkey responses

    Every new respondent deserves attention. Make sure none of them fall through the cracks, no matter how busy you get. Once this Zap is active, it will trigger with every new response on SurveyMonkey. The details will then be sent to Zendesk, automatically creating a new ticket for each one so you can reply as soon as you're able.

    How this SurveyMonkey-Zendesk integration works

    1. A new response is received on SurveyMonkey
    2. Zapier automatically creates a ticket on Zendesk

    Apps involved

    • SurveyMonkey
    • Zendesk

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Zendesk Integration Details
Premium

Launched on Zapier October 23, 2011

Connect Zendesk to Zapier to streamline and organize your customer interactions so you can focus on providing the best customer experience. Use Zapier to automatically take care of manual work like adding tickets to your team's project management app or creating tickets from form entries.

Here are some creative ways to use Zendesk and Zapier:

  • Pull all your customer input into Zendesk so your team can find all feedback in one place. Turn Gmail emails, Typeform entries, and Twitter mentions into Zendesk tickets on the fly.
  • Keep your team in the loop. When there's a new commit on your GitHub or GitLab issues, update corresponding Zendesk tickets.
  • Maintain a complete list of customers in Zendesk by piping new customers from Chargify into Zendesk new users.

Zapier combines Triggers (like "New User") and Actions (like "Attach File to Ticket") to complete an action in one app when a trigger occurs in another app. These combos—called "Zaps"—complete your tasks automatically.

The following Zendesk Triggers, Searches, and Actions are supported by Zapier:

New User

Triggers when a new user is created.

New Ticket

Triggers when a new ticket is added to a view.

New Group

Triggers when a new group is created.

New Forum

Triggers when a new forum is added.

New Topic in Forum

Triggers when a new topic in a forum is added.

New Action on Ticket

Triggers when there is activity (an audit) on a specific ticket. Can only watch one ticket per Zap.

Recent Ticket

Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

New View

Triggers when a new view is created.

New Organization

Triggers when a new organization is added to Zendesk.

Attach File to Ticket

Attach a file to an existing ticket.

Create User

Create a new user.

Create Ticket

Create a new ticket.

Create Organization

Create a new organization.

Update User

Update an existing user.

Update Ticket

Update an existing ticket status or add comments.

Add Tag(s) to Ticket

Add one or more tags to an existing ticket.

Update Organization

Update an existing organization.

Add Comment to Ticket

Add a comment to an existing ticket.

Find an Organization

Finds an existing organization.

Find a Ticket

Finds an existing ticket.

Find a User

Finds an existing user.

Find a Group

Finds an existing group.

Find an Agent

Finds an existing agent.

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