Zendesk Integrations

Zendesk makes it simple to track and respond to help desk tickets. If you want to respond ASAP, try automatically posting all new Zendesk tickets to Slack with this Zap.

How It Works

1. A new ticket is filed on Zendesk
2. Zapier posts the contents of that ticket to a Slack channel of your choosing

What You Need

• A Zendesk account
• A Slack account

Gravity Forms is great for gathering information, but it isn't always easy to take action on what you collect. This Zapier automation makes it easy by creating new tickets in Zendesk for every new form submitted with Gravity Forms. You can then build a support form on your website, and your new support messages will automatically show up in Zendesk.

Note: This Zapier integration doesn't create Zendesk tickets for existing Gravity Forms submissions, only new ones after you've set it up.

How It Works

1. A new form entry is submitted with Gravity Forms
2. Zapier creates a new ticket in Zendesk with the form information

What You Need

• Gravity Forms account
• Zendesk account

Keep your finger on the pulse of your help desk without having to switch between apps. This Zapier integration will send a message to Slack whenever a new ticket is opened in Zendesk. That way, you can notify your team of new tickets, or get a private message about the support tickets that need a personal reply.

How It Works

1. A new ticket is opened in Zendesk
2. Zapier sends a message to a chosen Slack channel with the ticket information

What You Need

• Zendesk account
• Slack account

Improve your customer service response time by creating an actionable Zendesk ticket whenever an issue is captured via a JotForm submission. This JotForm-Zendesk integration will guarantee any new JotForm submissions create tickets in Zendesk so your support team can follow up quickly.

How It Works

1. A new submission is added to your JotForm
2. Zapier automatically creates a new ticket in your Zendesk

What You Need

• JotForm account
• Zendesk account

Not every customer support ticket can be resolved by a member of the support team. This Zapier automation helps turn your Zendesk tickets into team to-dos in Wrike, so you can pull in the correct person to answer a ticket. Every time a new ticket is added in Zendesk, Zapier will create a new task in Wrike with the ticket information you choose.

How It Works

1. A new ticket is added in Zendesk
2. Zapier creates a new task in Wrike with the ticket information

What You Need

• Zendesk account
• Wrike account

Wufoo is an easy way to collect just about any customer, client, or user information from an embeddable and attractive web form.

Zendesk is a great way to manage customer support tickets, especially for managing user identities across social media platforms.

Together, the two apps can let you embed a really nice-looking form to collect customer information, and then create a support ticket to manage interactions based on that information.

How It Works

A customer fills out and submits a Wufoo form. Then Zapier sends that data to Zendesk and creates a new ticket.

What You Need

• A Zendesk account
• A WuFoo account

Ready to use this Guided Zap? Then let's get started!

Being able to support and nurture your new prospects helps you convert them quickly. With this Zapier integration on your side, new Facebook Lead Ad respondents will be added as users on Zendesk, allowing you to assist them and develop relationships effectively.

How this Facebook Lead Ads-Zendesk integration works

1. A new lead completes your Facebook Lead Ad
2. Zapier creates a matching user on Zendesk

Apps involved

• Facebook Lead Ads
• Zendesk

If you use HubSpot for capturing leads and Zendesk for customer service, this Zapier integration can help seamlessly automate your workflow. Every time a new form is submitted through HubSpot, Zapier will create a ticket in Zendesk.

Note: This Zapier integration doesn't create tickets from existing HubSpot forms, only new forms after you've set it up.

How It Works

1. A new form is submitted through HubSpot
2. Zapier creates a ticket in Zendesk with the form information

What You Need

• HubSpot account - it helps to already have a form set up
• Zendesk account

Not every customer support ticket can be resolved by a member of the support team. Perhaps you need to assign some to your product team, or want a way for your support manager to easily see a bird's-eye view on the progress of a certain ticket or all tickets. This Zapier automation helps turn your Zendesk tickets into team to-dos. Every time a new ticket is added in Zendesk, Zapier will create a new Trello card with the ticket information.

Note: This Zapier integration doesn't create Trello cards for current Zendesk tickets, only new tickets that come in after you've set it up.

How It Works

1. A new ticket is added in Zendesk
2. Zapier creates a new card in Trello with the ticket information

What You Need

• Zendesk account
• Trello account

If your customers occasionally send support requests to your Gmail instead of your Zendesk support address, use this Gmail Zendesk integration to create a Zendesk ticket from new Gmail messages.

How It Works

1. A new Gmail message is received
2. Zapier creates a new Zendesk ticket from the contents of the email

What You Need

• Gmail account
• Zendesk account

This automation is a perfect way to schedule in the tasks you need to complete every week. Once you set up the schedule, Zapier will create a new ticket in Zendesk every week. Scheduling in tasks such as debugging, maintenance, or checking reviews, provides a way to deliver great customer service.

How It Works

1. Create a schedule for every week in Zapier
2. Zapier creates a new ticket in Zendesk every week

What You Need

• Zapier account
• Zendesk account

Using multiple CRM solutions can create a great pipeline, but also be a chore to maintain. Take some of the work off your shoulders with this Zap. Once it's active, any new conversations on Intercom will also create new tickets on Zendesk, keeping both teams and client databases updated no matter where the action happens.

How It Works

1. A new conversation takes place on Intercom
2. Zapier automatically creates a ticket on Zendesk

What You Need

• Intercom account
• Zendesk account

If you're not adding your support users to your email marketing lists, you might be missing out on potential customer connections. This Zendesk MailChimp integration will get these apps talking, leaving you more time for business. Every time a new user is created in Zendesk, they will be subscribed to a MailChimp list, giving you an easy way to automatically followup with all of your customers.

How It Works

1. A new user is created in Zendesk
2. Zapier subscribes this contact to a designated MailChimp list

What You Need

• Zendesk account
• MailChimp account with an email list

A new month goes by, a new ticket gets posted. Save yourself the trouble of messaging about those reminders and have Zapier do it for you. Once it's active, this scheduled Zendesk integration will trigger every month at the same time, creating your ticket for you.

How It Works

1. A new month goes by
2. Zapier automatically creates a new Zendesk ticket

What You Need

• Zendesk account

Stay on top of your customer support with this Zapier automation, which can create new users in your Zendesk support app whenever someone purchases items in your Shopify store. This integration will help keep you organized and improve communication with your customers.

Note: This Zapier integration doesn't import already existing customers into Zendesk, only new customers after you've set it up.

How It Works

1. You gain a new customer in Shopify
2. Zapier creates a new user in Zendesk

What You Need

• Shopify account
• Zendesk account

Need to log a support ticket as soon as an event kicks off? This Zapier automation makes it easy by creating new tickets in Zendesk every time an event in Google Calendar starts. It's a simple way to log the time you spend supporting your clients.

How It Works

1. Google Calendar event starts
2. Zapier creates a new ticket in Zendesk

What You Need

• Google account
• Zendesk account

Use this Zapier automation to turn new tickets in ZendDesk into Pulses on a specific board in the Monday app. Create the perfect, automated reporting system for the project managers in the Monday app.

How It Works

1. A new ticket is added to ZendDesk
2. Zapier sends the ticket's information to make a new pulse on a board in the Monday app

What You Need

• Monday.com account
• ZenDesk account with a board for ZenDesk tickets

Want a simple way to ensure your customers who need support are getting followed up on? This Zendesk ActiveCampaign integration will help. Every time a new user is created in Zendesk, they will be subscribed to an ActiveCampaign list. That way, you can send an email campaign to everyone who's emailed support, giving you an easy way to share extra info or survey them about their experiences.

How It Works

1. A new user is created in Zendesk
2. Zapier subscribes this contact to a designated ActiveCampaign list

What You Need

• Zendesk account
• ActiveCampaign account with an email list

Constantly keep your contact list accurate with this Zendesk to HubSpot automation. Set it up, and each time a ticket is received in Zendesk, Zapier will create or update the contact in HubSpot. You can use it to log every interaction you have with a customer, for a quick look at the issues you've already helped them solve.

How It Works

1. A new ticket is created in Zendesk
2. Zapier creates or updates a contact in HubSpot

What You Need

• Zendesk account
• HubSpot account

Every new respondent deserves attention. Make sure none of them fall through the cracks, no matter how busy you get. Once this Zap is active, it will trigger with every new response on SurveyMonkey. The details will then be sent to Zendesk, automatically creating a new ticket for each one so you can reply as soon as you're able.

How this SurveyMonkey-Zendesk integration works

1. A new response is received on SurveyMonkey
2. Zapier automatically creates a ticket on Zendesk

Apps involved

• SurveyMonkey
• Zendesk