Connect Zendesk to Zapier to streamline and organize your customer interactions so you can focus on providing the best customer experience. Use Zapier to automatically take care of manual work like adding tickets to your team's project management app or creating tickets from form entries.

Here are some creative ways to use Zendesk and Zapier:

Pull all your customer input into Zendesk so your team can find all feedback in one place. Turn Gmail emails, Typeform entries, and Twitter mentions into Zendesk tickets on the fly.
Keep your team in the loop. When there's a new commit on your GitHub or GitLab issues, update corresponding Zendesk tickets.
Maintain a complete list of customers in Zendesk by piping new customers from Chargify into Zendesk new users.

The following Zendesk Triggers, Searches, Filters, and Actions are supported by Zapier:

Triggers

New Ticket

Triggers when a new ticket is added to a view.

New Group

Triggers when a new group is created.

Recent Ticket

Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

New View

Triggers when a new view is created.

New User

Triggers when a new user is created.

New Organization

Triggers when a new organization is added to Zendesk.

New Action on Ticket

Triggers when there is activity (an audit) on a specific ticket. Can only watch one ticket per Zap.

Actions

Create Organization

Create a new organization.

Attach File to Ticket

Attach a file to an existing ticket.

Add Comment to Ticket

Add a comment to an existing ticket.

Update Organization

Update an existing organization.

Update User

Update an existing user.

Create Ticket

Create a new ticket.

Create User

Create a new user.

Add Tag(s) to Ticket

Add one or more tags to an existing ticket.

Update Ticket

Update an existing ticket status or add comments.

Searches

Find an Organization

Finds an existing organization.

Find a User

Finds an existing user.

Find or Create Ticket

Finds or creates a specific ticket.

Find an Agent

Finds an existing agent.

Find a Ticket

Finds an existing ticket.

Find or Create Organization

Finds or creates a specific organization.

Find or Create User

Finds or creates a specific user.

Find a Group

Finds an existing group.

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Zendesk

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Infusionsoft by Keap

monday.com

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Unbounce

Smartsheet

Process Street

PostgreSQL

Microsoft Excel

Xero

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Basecamp 2

Azure DevOps

Podio

SQL Server

Stripe

Google Drive

Dropbox

Alchemer

Microsoft Office 365

Zendesk Sell

Pipefy

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Jira Software Cloud

Paperform

Targetprocess

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Close

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GitLab

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Salesforce

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Basecamp 3

Todoist

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Agile CRM