Zendesk Integrations

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Zendesk Integration Details

Launched on Zapier October 23, 2011

Connect Zendesk to Zapier to streamline and organize your customer interactions so you can focus on providing the best customer experience. Use Zapier to automatically take care of manual work like adding tickets to your team's project management app or creating tickets from form entries.

Here are some creative ways to use Zendesk and Zapier:

  • Pull all your customer input into Zendesk so your team can find all feedback in one place. Turn Gmail emails, Typeform entries, and Twitter mentions into Zendesk tickets on the fly.
  • Keep your team in the loop. When there's a new commit on your GitHub or GitLab issues, update corresponding Zendesk tickets.
  • Maintain a complete list of customers in Zendesk by piping new customers from Chargify into Zendesk new users.

Zapier combines Triggers (like "New Ticket") and Actions (like "Create Organization") to complete an action in one app when a trigger occurs in another app. These combos—called "Zaps"—complete your tasks automatically.

The following Zendesk Triggers, Searches, and Actions are supported by Zapier:

New Ticket

Triggers when a new ticket is added to a view.

New User

Triggers when a new user is created.

New Forum

Triggers when a new forum is added.

New Topic in Forum

Triggers when a new topic in a forum is added.

New Group

Triggers when a new group is created.

New Organization

Triggers when a new organization is added to Zendesk.

Recent Ticket

Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

New Action on Ticket

Triggers when there is activity (an audit) on a specific ticket. Can only watch one ticket per Zap.

New View

Triggers when a new view is created.

Create Organization

Create a new organization.

Create Ticket

Create a new ticket.

Attach File to Ticket

Attach a file to an existing ticket.

Create User

Create a new user.

Add Comment to Ticket

Add a comment to an existing ticket.

Add Tag(s) to Ticket

Add one or more tags to an existing ticket.

Update Organization

Update an existing organization.

Update Ticket

Update an existing ticket status or add comments.

Update User

Update an existing user.

Find an Organization

Finds an existing organization.

Find a Ticket

Finds an existing ticket.

Find a User

Finds an existing user.

Find an Agent

Finds an existing agent.

Find a Group

Finds an existing group.

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