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Zapier makes it easy to integrate Gmail with Zendesk - no code necessary. See how you can get setup in minutes.
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Gmail
Gmail
1. Choose trigger event
Zendesk
Zendesk
2. Choose action
1. Select the event
Setup
Test
Gmail
Choose a trigger event
Choose a trigger
A trigger is the event that starts your Zap—like a "New Attachment" from Gmail.
Add your action
An action happens after the trigger—such as "Delete User" in Zendesk.
You’re connected!
Zapier seamlessly connects Gmail and Zendesk, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
Create a new record or update an existing record in your app.
Subject
Required
Follow-up Source Ticket
Assignee
Collaborators
Collaborator Emails
Group
Requester Name
Requester Email
First Comment/Description format
First Comment/Description
Required
Should the first Comment be public?
Tags
Status
Type
Priority
Submitter
Ticket form
Sharing Agreements
Brand
External ID
Email CC
Attachment
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Ticket
Required
Comment body
Comment format
Should the Comment be public?
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Organization
Required
Name
Details
Notes
Tags
Domain_names
External_id
Shared_tickets
Shared_comments
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
User
Required
Name
Email
Details
Notes
Phone
Tags
Role
Organization
External_id
Verified
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Stop on error
Required
HTTP Method
Required
URL
Required
Query string parameters
Additional request headers
Body
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Ticket_id
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Query
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Query
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Query
Required
Name
Required
Details
Notes
Tags
Domain_names
External_id
Group_id
Shared_tickets
Shared_comments
Action
This is an event a Zap performs.
Search or write
Find existing data in your app, or create a new record if no data is found
For AI agents & developers
Use Gmail and Zendesk with AI agents and code
Beyond Zap workflows. Call Gmail and Zendesk actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.
No code
Connect via Zapier MCP
Expose Gmail and Zendesk actions as tools in any MCP client. Authenticate once, then call them in natural language.
Example actions on this page
Add Label to Email
Delete User
Works with
Claude · ChatGPT · Cursor · any MCP-compatible client
There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.
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Customers who say using Zapier has made them better at their job
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Customers have created over 25 million Zaps on the platform
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The average user takes less than 6 minutes to set up a Zap
Practical ways you can use Gmail and Zendesk
Turn new Gmail leads into Zendesk tickets.
Streamline lead management by turning new Gmail leads into Zendesk tickets automatically. When a new email in Gmail matches a specific search (e.g., 'new lead'), Zapier creates a Zendesk ticket for your team, ensuring no opportunities are overlooked. With less time spent converting leads into actionable items, teams can boost response times and focus on closing deals.
Never miss a vital customer response by automating email drafts. When a new Zendesk ticket is created, Zapier drafts an email in Gmail, ready for immediate action. This quickens your response time and eliminates manual drafting efforts.
Keep IT teams in the loop. When a Zendesk ticket is tagged as 'critical,' Zapier sends an email alert using Gmail. This ensures timely responses to urgent issues and minimizes resolution time.
Level up your Gmail to Zendesk integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
Frequently Asked Questions about Gmail + Zendesk integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Gmail and Zendesk
How can I integrate my Gmail account with Zendesk?
You can integrate Gmail with Zendesk by using our automation platform to create a 'Zap'. This will involve setting up a connection between your Gmail and Zendesk accounts, then defining triggers in Gmail—such as receiving a new email—to automate actions in Zendesk, like creating or updating a ticket.
What triggers are available when integrating Gmail with Zendesk?
When integrating Gmail with Zendesk, the triggers you can set up include receiving a new email, marking an email as important, or starring an email. Each of these triggers can prompt actions in Zendesk such as creating a new support ticket or updating an existing one.
Can I use labels in Gmail to trigger actions in Zendesk?
Yes, you can use labels in Gmail to trigger specific actions in Zendesk. For example, applying a certain label to an incoming email could automatically create a new ticket or update the status of an existing ticket within your Zendesk account.
Is it possible to send automated replies from Gmail when integrated with Zendesk?
While our integration primarily focuses on transferring information from Gmail to Zendesk, you can set up workflows that ensure automated replies are sent from Zendesk based on certain tickets created by Gmail triggers. Automated reply capabilities are more natively handled within the email settings themselves.
What happens if a trigger fails to execute properly during the integration between Gmail and Zendesk?
If a trigger fails during the integration process between Gmail and Zendesk, our system is designed to notify you of any issues. You can check Zapier's task history for error messages and troubleshoot based on those detailed logs. Common troubleshooting steps may include re-authenticating connected accounts or adjusting configuration settings.
Do I need technical expertise to integrate Gmail with Zendesk?
No technical expertise is required to integrate Gmail with Zendesk using our platform. We provide easy-to-use interfaces and step-by-step guides that help users set up their workflows without writing any code. Our support team is also available if you need assistance.
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About Gmail
One of the most popular email services, Gmail keeps track of all your emails with threaded conversations, tags, and Google-powered search to find any message you need.
