Help Scout Integrations

Help Scout logo
Help Scout logo

Do more with Help Scout

Zapier allows you to instantly connect Help Scout with 3,000+ apps to automate your work and find productivity super powers.

Choose an app to connect with Help Scout

Integrate Google Sheets with Help Scout

Google Sheets

Google +1Google, Spreadsheets
Integrate Slack with Help Scout

Slack

Team Chat
Integrate ScheduleOnce with Help Scout

ScheduleOnce

Scheduling & Booking
Integrate Trello with Help Scout

Trello

Project Management
Integrate Asana with Help Scout

Asana

Project Management
Integrate ActiveCampaign with Help Scout

ActiveCampaign

Marketing Automation
Integrate Airtable with Help Scout

Airtable

Databases
Integrate Keap Max Classic with Help Scout

Keap Max Classic

Marketing Automation +1Marketing Automation, Premium
Integrate Gmail with Help Scout

Gmail

Email +1Email, Google
Integrate Gravity Forms with Help Scout

Gravity Forms

Forms & Surveys +1Forms & Surveys, WordPress
Integrate HubSpot with Help Scout

HubSpot

Marketing Automation
Integrate Facebook Messenger with Help Scout

Facebook Messenger

Facebook +1Facebook, Social Media Marketing
Integrate Mailchimp with Help Scout

Mailchimp

Email Newsletters
Integrate Intercom with Help Scout

Intercom

Customer Support
Integrate Google Calendar with Help Scout

Google Calendar

Calendar +1Calendar, Google
Integrate Facebook Lead Ads with Help Scout

Facebook Lead Ads

Ads & Conversion +2Ads & Conversion, Facebook, Premium
Integrate Wufoo with Help Scout

Wufoo

Forms & Surveys
Integrate Pipedrive with Help Scout

Pipedrive

CRM (Customer Relationship Management)
Integrate Stripe with Help Scout

Stripe

Payment Processing
Integrate Google Forms with Help Scout

Google Forms

Forms & Surveys +1Forms & Surveys, Google
Integrate Facebook Pages with Help Scout

Facebook Pages

Facebook +1Facebook, Social Media Accounts
Integrate Twitter with Help Scout

Twitter

Social Media Accounts
Integrate Twilio with Help Scout

Twilio

Phone & SMS
Integrate Typeform with Help Scout

Typeform

Forms & Surveys
Integrate Podio with Help Scout

Podio

Project Management
Integrate ClickUp with Help Scout

ClickUp

Project Management
Integrate Copper with Help Scout

Copper

CRM (Customer Relationship Management)
Integrate Jira Software Server with Help Scout

Jira Software Server

Project Management
Integrate GitHub with Help Scout

GitHub

Developer Tools
Integrate JotForm with Help Scout

JotForm

Forms & Surveys
Integrate Shopify with Help Scout

Shopify

eCommerce +1eCommerce, Premium
Integrate LiveChat with Help Scout

LiveChat

Customer Support
Integrate Close with Help Scout

Close

CRM (Customer Relationship Management)
Integrate Acuity Scheduling with Help Scout

Acuity Scheduling

Scheduling & Booking
Integrate MySQL with Help Scout

MySQL

Databases +1Databases, Premium
Integrate Basecamp 3 with Help Scout

Basecamp 3

Project Management
Integrate Drip with Help Scout

Drip

Drip Emails
Integrate Formstack with Help Scout

Formstack

Forms & Surveys
Integrate Productboard with Help Scout

Productboard

Product Management
Integrate Paperform with Help Scout

Paperform

Forms & Surveys
Integrate SurveyMonkey with Help Scout

SurveyMonkey

Forms & Surveys
Integrate Calendly with Help Scout

Calendly

Scheduling & Booking
Integrate Webflow with Help Scout

Webflow

Website Builders
Integrate Cognito Forms with Help Scout

Cognito Forms

Forms & Surveys
Integrate Pivotal Tracker with Help Scout

Pivotal Tracker

Project Management
Integrate Wishpond with Help Scout

Wishpond

Website Builders
Integrate Jira Software Cloud with Help Scout

Jira Software Cloud

Project Management
Integrate Google Drive with Help Scout

Google Drive

File Management & Storage +1File Management & Storage, Google
Integrate Ontraport with Help Scout

Ontraport

Marketing Automation
Integrate MoonClerk with Help Scout

MoonClerk

Payment Processing
Integrate ConvertKit with Help Scout

ConvertKit

Drip Emails
Integrate Smartsheet with Help Scout

Smartsheet

Spreadsheets
Integrate Salesforce with Help Scout

Salesforce

CRM (Customer Relationship Management) +1CRM (Customer Relationship Management), Premium
Integrate Wrike with Help Scout

Wrike

Project Management
Integrate Zendesk with Help Scout

Zendesk

Customer Support +1Customer Support, Premium
Integrate Basecamp 2 with Help Scout

Basecamp 2

Project Management
Integrate Squarespace with Help Scout

Squarespace

Forms & Surveys
Integrate PagerDuty with Help Scout

PagerDuty

Server Monitoring
Integrate Geckoboard with Help Scout

Geckoboard

Dashboards
Integrate monday.com with Help Scout

monday.com

Project Management
Integrate Formstack Documents with Help Scout

Formstack Documents

Documents
Integrate Process Street with Help Scout

Process Street

Product Management
Integrate Highrise with Help Scout

Highrise

CRM (Customer Relationship Management)
Integrate Cyfe with Help Scout

Cyfe

Dashboards
Integrate Teamwork with Help Scout

Teamwork

Project Management
Integrate ClickFunnels with Help Scout

ClickFunnels

Marketing Automation
Integrate Kajabi with Help Scout

Kajabi

eCommerce
Integrate YouCanBook.Me with Help Scout

YouCanBook.Me

Scheduling & Booking
Integrate Autopilot with Help Scout

Autopilot

Marketing Automation
Integrate Dropbox with Help Scout

Dropbox

File Management & Storage
Integrate BigCommerce with Help Scout

BigCommerce

eCommerce +1eCommerce, Premium
Integrate Streak with Help Scout

Streak

CRM (Customer Relationship Management)
Integrate FreshBooks Classic with Help Scout

FreshBooks Classic

Accounting
Integrate Zengine with Help Scout

Zengine

App Builder
Integrate Microsoft Excel with Help Scout

Microsoft Excel

Microsoft +1Microsoft, Spreadsheets
Integrate Toggl with Help Scout

Toggl

Time Tracking Software
Integrate WooCommerce with Help Scout

WooCommerce

eCommerce +1eCommerce, WordPress
Integrate Magento with Help Scout

Magento

eCommerce +1eCommerce, Premium
Integrate ManyChat with Help Scout

ManyChat

Social Media Marketing
Integrate Google Docs with Help Scout

Google Docs

Documents +1Documents, Google
Integrate Harvest with Help Scout

Harvest

Time Tracking Software
Integrate Agile CRM with Help Scout

Agile CRM

CRM (Customer Relationship Management)
Integrate Appcues with Help Scout

Appcues

Product Management
Integrate Spiro with Help Scout

Spiro

CRM (Customer Relationship Management)
Integrate Proposify with Help Scout

Proposify

Proposal & Invoice Management
Integrate Microsoft Office 365 with Help Scout

Microsoft Office 365

Email +1Email, Microsoft
Integrate ShipStation with Help Scout

ShipStation

eCommerce
Integrate OnePageCRM with Help Scout

OnePageCRM

CRM (Customer Relationship Management)
Integrate Bonjoro with Help Scout

Bonjoro

Customer Appreciation
Integrate Google Contacts with Help Scout

Google Contacts

Contact Management +1Contact Management, Google
Integrate Evernote with Help Scout

Evernote

Notes
Integrate Xero with Help Scout

Xero

Accounting +1Accounting, Premium
Integrate ClickSend SMS with Help Scout

ClickSend SMS

Phone & SMS
Integrate PostgreSQL with Help Scout

PostgreSQL

Databases +1Databases, Premium
Integrate Mandrill with Help Scout

Mandrill

Transactional Email
Integrate Redmine with Help Scout

Redmine

Project Management
Integrate SugarCRM 6.2-5 with Help Scout

SugarCRM 6.2-5

CRM (Customer Relationship Management) +1CRM (Customer Relationship Management), Premium
Integrate Zoho CRM with Help Scout

Zoho CRM

CRM (Customer Relationship Management) +2CRM (Customer Relationship Management), Premium, Zoho
Integrate Dovetail with Help Scout

Dovetail

Project Management
Integrate Google Hangouts Chat with Help Scout

Google Hangouts Chat

Google +1Google, Team Chat
Integrate Dialpad with Help Scout

Dialpad

Phone & SMS
Integrate Paymo with Help Scout

Paymo

Project Management
Integrate Olark with Help Scout

Olark

Customer Support
Integrate QuickBooks Online with Help Scout

QuickBooks Online

Accounting +1Accounting, Premium
Integrate Campaign Monitor with Help Scout

Campaign Monitor

Email Newsletters
Integrate Shippo with Help Scout

Shippo

eCommerce
Integrate Aha! with Help Scout

Aha!

Product Management
Integrate Stella Connect with Help Scout

Stella Connect

Beta +1Beta, Forms & Surveys
Integrate Active Collab with Help Scout

Active Collab

Project Management
Integrate PayPal with Help Scout

PayPal

Payment Processing +1Payment Processing, Premium
Integrate SQL Server with Help Scout

SQL Server

Databases +1Databases, Premium
Integrate Promoter.io with Help Scout

Promoter.io

Forms & Surveys
Integrate GatherUp with Help Scout

GatherUp

Forms & Surveys
Integrate Klaviyo with Help Scout

Klaviyo

Marketing Automation

Connect Help Scout to 3,000+ Apps

  • Help Scout logoAsana logo

    Turn new assigned conversations in Help Scout into Asana tasks

    Help Scout + Asana

  • Google Sheets logoHelp Scout logo

    Create Help Scout conversations from new Google Sheets rows

    Google Sheets + Help Scout

  • Help Scout logoSlack logo

    Share new Help Scout assigned conversations in Slack

    Help Scout + Slack

  • Help Scout logoSlack logo

    Get Slack notifications for new Help Scout conversations

    Help Scout + Slack

  • Help Scout logoTrello logo

    Turn Help Scout conversations into Trello cards

    Help Scout + Trello

  • Help Scout logoTrello logo

    Turn new assigned conversations in Help Scout into Trello Cards

    Help Scout + Trello

Help Scout Integration Details

Help Scout and Zapier allow you to foster a personalized customer experience while saving your team time. Create more personalized interactions with your customers by automatically creating new conversations from submitted emails and forms. Then help your team respond faster by sending a message whenever you assign a conversation to a team member.

Here are some creative ways to use Help Scout with Zapier:

  • Customer emails can include a lot of information. Make sure your team has all the details in one place by creating a new conversation from inbound emails via Email Parser by Zapier.
  • A key part of customer service is speed. Share new Help Scout conversations in Slack so your customer service team can get the issues resolved faster.
  • Don't waste time with data entry. Create new conversations from customers when you receive new entries in Typeform, Wufoo, or other web forms.

The following Help Scout Triggers, Searches, Filters, and Actions are supported by Zapier:

Triggers

Actions

  • Create Conversation

    Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.

  • Create Customer

    Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).

  • Send Reply

    Replies to a conversation. Please note that this will send actual email to the customer unless draft flag is used.

  • Add Note

    Adds a note to existing conversation.

Searches

  • Find Conversation

    Find existing conversation using the supplied values. In case there are more conversations matching the criteria, the most recently updated one is selected.

  • Find Customer

    Finds customer by email.

  • Get Day Report

    Get a user's support metrics for the current day.

  • Find Mailbox

    Find mailbox by name.

  • Find User

    Finds user by email.

  • Get Custom Report

    Get a user's support metrics over a given time range.

  • Get Week Report

    Get a user's support metrics for the current week.

  • Find or Create Conversation

    Find or Create Conversation

  • Find or Create Customer

    Find or Create Customer

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