Help Scout Integrations

Do more with Help Scout

Zapier lets you connect Help Scout with thousands of the most popular apps, so you can automate your work and have more time for what matters most—no code required.

Connect Help Scout to 4000+ apps

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Google Sheets

Google, Spreadsheets

Slack

Team Chat

Asana

Project Management

ScheduleOnce

Scheduling & Booking

Trello

Project Management

ActiveCampaign

Marketing Automation

Airtable

Databases

Keap Max Classic

Marketing Automation, Premium

Gmail

Email, Google

HubSpot

Marketing Automation

Facebook Messenger

Facebook, Social Media Marketing

Stripe

Payment Processing

Mailchimp

Email Newsletters

Intercom

Customer Support

Pipedrive

CRM (Customer Relationship Management)

Google Calendar

Calendar, Google

ClickUp

Project Management

Google Forms

Forms & Surveys, Google

Facebook Lead Ads

Ads & Conversion, Facebook, Premium

Wufoo

Forms & Surveys

Podio

Project Management

Twilio

Phone & SMS

Twitter

Social Media Accounts

Facebook Pages

Facebook, Social Media Accounts

Close

CRM (Customer Relationship Management)

Shopify

eCommerce, Premium

Basecamp 3

Project Management

Jira Software Cloud

Project Management

GitHub

Developer Tools

JotForm

Forms & Surveys

Copper

CRM (Customer Relationship Management)

Jira Software Server

Project Management

Zendesk

Customer Support, Premium

LiveChat

Customer Support

Sierra Interactive

CRM (Customer Relationship Management)

Productboard

Product Management

MySQL

Databases, Premium

Acuity Scheduling

Scheduling & Booking

Salesforce

CRM (Customer Relationship Management), Premium

SurveyMonkey

Forms & Surveys

Paperform

Forms & Surveys

Calendly

Scheduling & Booking

Formstack

Forms & Surveys

Webflow

Website Builders

Drip

Drip Emails

monday.com

Project Management

Typeform

Forms & Surveys

Kajabi

eCommerce

Google Drive

File Management & Storage, Google

Cognito Forms

Forms & Surveys

Pivotal Tracker

Project Management

Klaviyo

Marketing Automation

Squarespace

Forms & Surveys

Wishpond

Website Builders

RingCentral

Phone & SMS

Pushover

Notifications

WooCommerce

eCommerce, WordPress

Zengine

App Builder

Todoist

Task Management

Zoho CRM

CRM (Customer Relationship Management), Premium, Zoho

Smartsheet

Spreadsheets

Coda

Documents

PagerDuty

Server Monitoring

Wrike

Project Management

Drift

Customer Support

Formstack Documents

Documents

Teamwork

Project Management

Geckoboard

Dashboards

Kintone

App Builder

ThriveCart

Beta, eCommerce

Highrise

CRM (Customer Relationship Management)

Cyfe

Dashboards

Xero

Accounting, Premium

YouCanBook.Me

Scheduling & Booking

Basecamp 2

Project Management

Streak

CRM (Customer Relationship Management)

Dovetail

Project Management

Autopilot Journeys

Marketing Automation

BigCommerce

eCommerce, Premium

Notion

Beta, Task Management

Microsoft Teams

Microsoft, Team Chat

ClickFunnels

Marketing Automation

Microsoft Excel

Microsoft, Spreadsheets

ClickSend SMS

Phone & SMS

ManyChat

Social Media Marketing

QuickBooks Online

Accounting, Premium

VideoAsk

Forms & Surveys

Proposify

Proposal & Invoice Management

Magento

eCommerce, Premium

Gravity Forms

Forms & Surveys, WordPress

Google Docs

Documents, Google

Encharge

Marketing

Beacon

Beta, CRM (Customer Relationship Management)

Google Contacts

Contact Management, Google

Agile CRM

CRM (Customer Relationship Management)

OnePageCRM

CRM (Customer Relationship Management)

ConvertKit

Drip Emails

Toggl

Time Tracking Software

ShipStation

eCommerce

Harvest

Time Tracking Software

Alchemer

Forms & Surveys

ChatBot

Customer Support

Userflow

Beta, Customer Support

Evernote

Notes

SamCart

eCommerce

PostgreSQL

Databases, Premium

Bonjoro

Customer Appreciation

Delighted

Forms & Surveys

Redmine

Project Management

Spiro

CRM (Customer Relationship Management)

Google Chat

Google, Team Chat

Shortcut

Product Management

Active Collab

Project Management

PayPal

Payment Processing, Premium

Mailparser

SQL Server

Databases, Premium

Mandrill

Transactional Email

Shippo

eCommerce

Olark

Customer Support

Linear

Beta, Team Collaboration

Instagram

Facebook, Social Media Accounts

Ninja Forms

Forms & Surveys, WordPress

Campaign Monitor

Email Newsletters

Popular ways to use Help Scout workflows

Turn new assigned conversations in Help Scout into Asana tasks
Help Scout + Asana
More details
When this happens
Step 1: Conversation Assigned
Then do this
Step 2: Create Task
See Zap details Try it
Turn new assigned conversations in Help Scout into Asana tasks
Turn new assigned conversations in Help Scout into Asana tasks
Help Scout + Asana
Create Help Scout conversations from new Google Sheets rows
Google Sheets + Help Scout
More details
When this happens
Step 1: New Spreadsheet Row
Then do this
Step 2: Create Conversation
See Zap details Try it
Create Help Scout conversations from new Google Sheets rows
Create Help Scout conversations from new Google Sheets rows
Google Sheets + Help Scout
Share new Help Scout assigned conversations in Slack
Help Scout + Slack
More details
When this happens
Step 1: Conversation Assigned
Then do this
Step 2: Send Channel Message
See Zap details Try it
Share new Help Scout assigned conversations in Slack
Share new Help Scout assigned conversations in Slack
Help Scout + Slack

Get Slack notifications for new Help Scout conversations
Help Scout + Slack
More details
When this happens
Step 1: Conversation Created
Then do this
Step 2: Send Channel Message
See Zap details Try it
Get Slack notifications for new Help Scout conversations
Get Slack notifications for new Help Scout conversations
Help Scout + Slack
Turn Help Scout conversations into Trello cards
Help Scout + Trello
More details
When this happens
Step 1: Conversation Created
Then do this
Step 2: Create Card
See Zap details Try it
Turn Help Scout conversations into Trello cards
Turn Help Scout conversations into Trello cards
Help Scout + Trello

Help Scout integration details

Help Scout and Zapier allow you to foster a personalized customer experience while saving your team time. Create more personalized interactions with your customers by automatically creating new conversations from submitted emails and forms. Then help your team respond faster by sending a message whenever you assign a conversation to a team member.

Supported triggers and actions

What does this mean?

Conversation Assigned
Triggers when a conversation is assigned to agent.
Trigger
Instant
Conversation Created
Triggers when a new conversation is created.
Trigger
Instant
New Customer
Triggers when a new customer is added.
Trigger
Scheduled
Tags Updated
Triggers when conversation tags are updated.
Trigger
Instant
Add Note
Adds a note to existing conversation.
Action
Write

Create Conversation
Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.
Action
Write
Create Customer
Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).
Action
Write

Send Reply
Replies to a conversation. Please note that this will send actual email to the customer unless
Action
Write

Help Scout
Updates a customer's properties.
Scheduled
Action
Help Scout
Find existing conversation using the supplied values. In case there are more conversations matching the criteria, the most recently updated one is selected.
Scheduled
Action
Help Scout
Finds customer by email.
Scheduled
Action
Help Scout
Find mailbox by name.
Scheduled
Action
Help Scout
Finds user by email.
Scheduled
Action
Help Scout
Get a user's support metrics over a given time range.
Scheduled
Action
Help Scout
Get a user's support metrics for the current day.
Scheduled
Action
Help Scout
Get a user's support metrics for the current week.
Scheduled
Action
Help Scout
Find or Create Conversation
Scheduled
Action
Help Scout
Find or Create Customer
Scheduled
Action

About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Learn More