Help Scout Integrations

Do more with Help Scout

Zapier allows you to instantly connect Help Scout with 2,000+ apps to automate your work and find productivity super powers.

Connect to 2,000+ Apps

Google Sheets

Google +1Google, Spreadsheets

32 Integrations

Slack

Team Chat

36 Integrations

ScheduleOnce

Scheduling & Booking

Connect Help Scout to 2,000+ Apps

  • Turn new assigned conversations in Help Scout into Asana tasks

    Help Scout + Asana

    Try It
  • Create Help Scout conversations from new Google Sheets rows

    Google Sheets + Help Scout

  • Share new Help Scout assigned conversations in Slack

    Help Scout + Slack

  • Get Slack notifications for new Help Scout conversations

    Help Scout + Slack

  • Turn Help Scout conversations into Trello cards

    Help Scout + Trello

Help Scout Integration Details

Help Scout and Zapier allow you to foster a personalized customer experience while saving your team time. Create more personalized interactions with your customers by automatically creating new conversations from submitted emails and forms. Then help your team respond faster by sending a message whenever you assign a conversation to a team member.

Here are some creative ways to use Help Scout with Zapier:

  • Customer emails can include a lot of information. Make sure your team has all the details in one place by creating a new conversation from inbound emails via Email Parser by Zapier.
  • A key part of customer service is speed. Share new Help Scout conversations in Slack so your customer service team can get the issues resolved faster.
  • Don't waste time with data entry. Create new conversations from customers when you receive new entries in Typeform, Wufoo, or other web forms.

The following Help Scout Triggers, Searches, Filters, and Actions are supported by Zapier:

Triggers

InstantConversation Assigned

Triggers when a conversation is assigned to agent.

InstantTags Updated

Triggers when conversation tags are updated.

InstantConversation Created

Triggers when a new conversation is created.

New Customer

Triggers when a new customer is added.

Actions

Create Conversation

Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.

Send Reply

Replies to a conversation. Please note that this will send actual email to the customer unless draft flag is used.

Create Customer

Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).

Add Note

Adds a note to existing conversation.

Searches

Find Conversation

Find existing conversation using the supplied values. In case there are more conversations matching the criteria, the most recently updated one is selected.

Get Day Report

Get a user's support metrics for the current day.

Find User

Finds user by email.

Get Week Report

Get a user's support metrics for the current week.

Find or Create Customer

Find or Create Customer

Find Customer

Finds customer by email.

Find Mailbox

Find mailbox by name.

Get Custom Report

Get a user's support metrics over a given time range.

Find or Create Conversation

Find or Create Conversation

Connect Help Scout to 2,000+ Apps