Turn new assigned conversations in Help Scout into Asana tasks
Help Scout + Asana
Create Help Scout conversations from new Google Sheets rows
Google Sheets + Help Scout
Share new Help Scout assigned conversations in Slack
Help Scout + Slack
Get Slack notifications for new Help Scout conversations
Help Scout + Slack
Turn Help Scout conversations into Trello cards
Help Scout + Trello

Help Scout and Zapier allow you to foster a personalized customer experience while saving your team time. Create more personalized interactions with your customers by automatically creating new conversations from submitted emails and forms. Then help your team respond faster by sending a message whenever you assign a conversation to a team member.

Here are some creative ways to use Help Scout with Zapier:

Customer emails can include a lot of information. Make sure your team has all the details in one place by creating a new conversation from inbound emails via Email Parser by Zapier.
A key part of customer service is speed. Share new Help Scout conversations in Slack so your customer service team can get the issues resolved faster.
Don't waste time with data entry. Create new conversations from customers when you receive new entries in Typeform, Wufoo, or other web forms.

The following Help Scout Triggers, Searches, Filters, and Actions are supported by Zapier:

Triggers

InstantConversation Assigned

Triggers when a conversation is assigned to agent.

InstantTags Updated

Triggers when conversation tags are updated.

InstantConversation Created

Triggers when a new conversation is created.

New Customer

Triggers when a new customer is added.

Actions

Create Conversation

Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.

Send Reply

Replies to a conversation. Please note that this will send actual email to the customer unless draft flag is used.

Create Customer

Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).

Add Note

Adds a note to existing conversation.

Searches

Find Conversation

Find existing conversation using the supplied values. In case there are more conversations matching the criteria, the most recently updated one is selected.

Get Day Report

Get a user's support metrics for the current day.

Find User

Finds user by email.

Get Week Report

Get a user's support metrics for the current week.

Find or Create Customer

Find or Create Customer

Find Customer

Finds customer by email.

Find Mailbox

Find mailbox by name.

Get Custom Report

Get a user's support metrics over a given time range.

Find or Create Conversation

Find or Create Conversation

Connect Help Scout to 2,000+ Apps

Help Scout

Help Scout Integrations

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Google Sheets

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ScheduleOnce

Trello

Asana

ActiveCampaign

Airtable

Infusionsoft by Keap

Gmail

Gravity Forms

Intercom

Mailchimp

Google Calendar

Facebook Messenger

Wufoo

Facebook Lead Ads

Pipedrive

Facebook Pages

Stripe

Google Forms

Twilio

Twitter

Typeform

Podio

Jira Software Server

GitHub

Shopify

Copper

HubSpot

LiveChat

Close

JotForm

MySQL

ClickUp

SurveyMonkey

Acuity Scheduling

Drip

Cognito Forms

Formstack

Basecamp 3

Pivotal Tracker

Wishpond

Calendly

Jira Software Cloud

Google Drive

Ontraport

Webflow

Pushover

ConvertKit

Productboard

Delighted

MoonClerk

RingCentral

Wrike

Paperform

Zendesk

Smartsheet

Basecamp 2

PagerDuty

Geckoboard

Todoist

Drift

Coda

Salesforce

Process Street

Highrise

Cyfe

Teamwork

Kajabi

Autopilot

YouCanBook.Me

Dropbox

ClickFunnels

Streak

Magento

BigCommerce