• Help Scout logoHelp Scout logo
  • Magento logoMagento logo

Help Scout + Magento Integrations

How to connect Help Scout + Magento

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  • Help Scout triggers, actions, and search
    Conversation Assigned
    Triggers when a conversation is assigned to agent.
    Trigger
    Instant
  • Help Scout triggers, actions, and search
    Conversation Created
    Triggers when a new conversation is created.
    Trigger
    Instant
  • Help Scout triggers, actions, and search
    New Customer
    Triggers when a new customer is added.
    Trigger
    Scheduled
  • Help Scout triggers, actions, and search
    Tags Updated
    Triggers when conversation tags are updated.
    Trigger
    Instant
  • Help Scout triggers, actions, and search
    Add Note
    Adds a note to existing conversation.
    Action
    Write
  • Help Scout triggers, actions, and search
    Create Conversation
    Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.
    Action
    Write
  • Help Scout triggers, actions, and search
    Create Customer
    Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).
    Action
    Write
  • Help Scout triggers, actions, and search
    Send Reply
    Replies to a conversation. Please note that this will send actual email to the customer unless
    Action
    Write
  • Help Scout

    Updates a customer's properties.

    Scheduled

    Action

  • Help Scout

    Find existing conversation using the supplied values. In case there are more conversations matching the criteria, the most recently updated one is selected.

    Scheduled

    Action

  • Help Scout

    Finds customer by email.

    Scheduled

    Action

  • Help Scout

    Find mailbox by name.

    Scheduled

    Action

  • Help Scout

    Finds user by email.

    Scheduled

    Action

  • Help Scout

    Get a user's support metrics over a given time range.

    Scheduled

    Action

  • Help Scout

    Get a user's support metrics for the current day.

    Scheduled

    Action

  • Help Scout

    Get a user's support metrics for the current week.

    Scheduled

    Action

  • Help Scout

    Find or Create Conversation

    Scheduled

    Action

  • Help Scout

    Find or Create Customer

    Scheduled

    Action

  • Magento

    Triggers when a new product is created in Magento.

    Scheduled

    Trigger

  • Magento

    Triggers when Magento gets a new customer.

    Scheduled

    Trigger

  • Magento

    Triggers when Magento gets a new order (with line item support).

    Scheduled

    Trigger

  • Magento

    Triggers when Magento gets a new sales order invoice (with line item support).

    Scheduled

    Trigger

  • Magento

    Triggers when Magento gets a new sales order shipment (with line item support).

    Scheduled

    Trigger

  • Magento

    Triggers when Magento gets a new order.

    Scheduled

    Trigger

  • Magento

    Triggers when Magento gets a new sales order credit memo.

    Scheduled

    Trigger

  • Magento

    Triggers when Magento gets a new sales order invoice.

    Scheduled

    Trigger

  • Magento

    Triggers when Magento gets a new sales order shipment.

    Scheduled

    Trigger

  • Magento

    Create a new category

    Scheduled

    Action

  • Magento

    Create a new catalog product

    Scheduled

    Action

  • Magento

    Create a new customer

    Scheduled

    Action

  • Magento

    Create a new sales order comment

    Scheduled

    Action

  • Magento

    Create a new invoice for an order

    Scheduled

    Action

How Help Scout + Magento Integrations Work

  1. Step 1: Authenticate Help Scout and Magento.
    30 seconds
  2. Step 2: Pick one of the apps as a trigger, which will kick off your automation.
    15 seconds
  3. Step 3: Choose a resulting action from the other app.
    15 seconds
  4. Step 4: Select the data you want to send from one app to the other.
    2 minutes
  5. That’s it! More time to work on other things.
help-scout logo
help-scout logo

About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.
Learn more

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magento logo
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About Magento

Magento is the premier open source e-commerce app used by millions of customers each and every day.

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