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The Latest on the Blog

How to Use Simple Checklists to Boost Efficiency and Reduce Mistakes

Belle Cooper / July 30, 2015

Even if you've read an alarming story about medical procedures gone wrong, you still book doctor appointments to address ailments. You go with confidence, too, trusting that your physician won't make a mistake when it comes to your case.

But doctors do make mistakes. Nurses do, too. Even ...

The 9 Help Desk Metrics that Should Guide Your Customer Support

Micah Bennett / July 28, 2015

I love numbers. Perusing collections of statistics and gleaning insights from them is a favorite pastime of mine. Right up there with watching baseball, tinkering with media center software, and wondering how my dog can sleep 20 hours a day.

During my three years on the Zapier support team, I ...

The 20 Best Time-Tracking Apps

Sean Kennedy / July 27, 2015

Whether you work for a company or run your own business, your time is on the top of your mind. It's what dictates how early you wake up, how long you spend at lunch, when you eat dinner and how late you go to sleep. It's what helps ...

14 Ways to Redesign Your Day for an Optimal Work-life Balance

Tim Metz / July 23, 2015

For many of us, the balance between work and life has become so hopelessly out of kilter that getting a handle on it seems overwhelming and nearly impossible. But as the Japanese philosophy of Kaizen (改善) teaches, change doesn't have to happen all at once.

Literally translated to "good ...

8 Unconventional Ways to Put Yourself into a Successful Marketer's Mindset

Noah Kagan / July 21, 2015

After working alongside some of the best marketers in the world at Facebook, Mint, AppSumo, and SumoMe—companies who have reached a combined 1.5 billion people—I've learned one very important thing: Great marketing isn't so much about strategy and tactics as it is a state of ...

The Beginner's Guide to Customer Support Language: How to Always Say the Right Thing

Len Markidan / July 20, 2015

This research originally appeared on the Groove blog. It's been republished here with their permission.

Late last year, Facebook changed the "Hide/Mark as spam" option to "I don't want to see this."

FB spam

The result?

A 58% increase in the number of people who would provide feedback on ...

The 5 Essential Skills of a Successful Project Manager

Jane Callahan / July 16, 2015

Project managers do a bit of everything. They fill in the gaps as utility players while drawing up plays for the rest of the team. They research tools, craft proposals, and present plans to the higher-ups. And, they manage personalities.

But which of those skills is the most important to ...

The 12 Best Free Survey Tools and Form Apps

Matthew Guay / July 14, 2015

Gathering data doesn't have to break the bank. It doesn't have to cost anything at all, actually. For every expensive form or survey builder you can find, there are other great free options that can let you do many of the same things for free.

Here are some ...

Collect Data Better with Zapier's Free "Ultimate Guide to Forms and Surveys" eBook

Matthew Guay / July 13, 2015

Forms can be confusing. They range from simple polls to multi-page questionnaires, and it's tough to know how to get started with the feature-packed apps. Plus, the fact that forms are so flexible adds another layer of complexity: you can use them to build "contact us" pages, payment systems ...

How to Take Effective Notes

Belle Cooper / July 9, 2015

I used to be a prolific note-taker. I would carry a notebook with me everywhere, and record anything I thought was interesting or important. In the last couple of years I've stopped doing this, and I forget things all the time; it seems like those events might be related ...