If we are to understand how we can provide better support for customers, we must first agree on a definition of customer support. In my view, customer support is the customer experience during normal interactions with a business, not ...

Whether you know it or not, you live in a world of APIs. When you swipe your card at a restaurant, when your smartphone syncs with your desktop, or when you click one of the little icons to “like”, “pin”, or ...

At Zapier, everything revolves around app integrations. Since June 2012, we've done 312 app integrations and with over 40 of those coming in the past two months alone, there's no sign we're slowing down.

The reason for our ...

*A note from Wade Foster, Zapier CEO: Finding new teammates for an early stage startup is tough. It's about identifying just the right mix of skill and culture fit. This has never been more evident ...

To close out a two-week software development sprint in February, six Hudl team members gathered at 3 p.m. at a nearby bar for drinks and an introduction to a new card game. Casually ...