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Top 5 most saved article on the internet, 2014
Top 25 most upvoted marketing article, 2014

Remote Meets Co-Located: How Batchbook Builds Culture with Blended Work Styles

Jane Callahan / October 6, 2015

It's late. Ray Bonachea, vice president of marketing at Batchbook, reaches high above his head and rolls his wrists. He's about to close the book on another mid-September work day—from his bedroom, with a view of the beach.

Ray's teammate, Melony Hypes, is winding down too ...

Welcoming Customer Champion Paolo Papa

Paolo Papa / October 2, 2015

A note from Wade Foster, Zapier CEO: In our quest to provide 24/7 support, a few months ago we went looking for someone to help us fill a missing time slot during Asia-Pacific hours. After my first discussion with Paolo Papa, I was confident we had someone that matched ...

Five Simple Ways to Improve Team Collaboration

Alison Groves / October 1, 2015

How to Handle the 7 Toughest Customer Support Challenges

Len Markidan / September 29, 2015

"I've never done customer service before, but it seems easy enough."

That is—I wish I were making this up—an actual response to a question that I once asked a job candidate for a support position.

Needless to say, the applicant didn't get an offer.

But beyond ...

Spreadsheet CRM: How to Create a Customizable CRM with Google Sheets

Michael Grubbs / September 24, 2015

When VisiCalc came out as the first consumer spreadsheet software in 1979, it brought the number-crunching capabilities of big business to everyone. It was the first time we could harness the power of automated calculations to manage our own data.

Spreadsheets gave us the potential to input, modify, and calculate ...

The 10 Best Feed Reader Apps for RSS, News, and More

Vicky Cassidy / September 22, 2015

The internet is overloaded with content. Even if you only set out to read the most important articles and watch the top videos, you'll never get done.

Just staying up-to-date and informed is a challenge. You have news to read, blogs to check, and YouTube hits you've got ...

Welcoming Platform Support Engineer Tony Rule to Zapier

Tony Rule / September 18, 2015

A note from Wade Foster, Zapier CEO: On May 11, 2012, almost a full month before the official Zapier launch, I received an email from Tony Rule, the Xero API product manager, asking how Xero and Zapier could work together. To this day, it's been one of the more ...

Get Better Customer Insights: How Anthropology Can Guide Product Design

Genevieve Conti / September 17, 2015

"The kitchen of the future" has been a buzzword for decades.

In 1956, General Motors debuted the "Kitchen of Tomorrow," both as product placement and an attempt to imagine how technology could transform routine daily tasks like cooking. With the push of a few buttons (and a few dance breaks ...

Strategy First, App Second: 5 Productivity Methods, and the Apps that Make them Work

Jimmy Daly / September 15, 2015

Plenty of apps promise to help you stay productive. But it's hard to maximize your energy and stay on schedule.

How often have you, for example, downloaded a to-do app, loaded it up with tasks, then gone right back to letting your email inbox—not the to-do app—rule ...

12 Pomodoro Timer Apps that Will Boost Your Productivity

Sean Kennedy / September 10, 2015

Working all the time is an awful idea. You can only cram for so long before you hit a wall, unable to do anything else. Yes, brief water and lunch breaks can help, but it's still far too easy to sit and work for hours without moving around—something ...