RingCentral

RingCentral Integrations

  • Save RingCentral call recordings to Google Drive

    When you have a new call recording, archiving it in a safe place is always a good idea. With Zapier, you can connect call tools like RingCentral to file sharing apps, and tuck those calls away for safe keeping.

    How It Works

    1. You have a new call recording on RingCentral
    2. Zapier sends the file to Google Drive

    What You Need

    • Ring Central account
    • Google Drive account
  • Archive ended RingCentral calls in Google Sheets

    Keeping an archive of phone calls you have is a great idea for a number of reasons, for following up with callers to just keeping track of how many calls you get during a certain time period. Let Zapier do that for you, so you can move forward with more calls and not worry about tedious archiving.

    How It Works

    1. A call ends in RingCentral
    2. Zapier creates a new row in a Google Sheets spreadsheet

    What You Need

    • RingCentral account
    • Google Docs account
  • Log new RingCentral calls to your RepairShopr account

    Every call you have with your customers is a critical piece of context, but the more that come in, the harder it is to keep accurate records. Turn on this automation, and Zapier will automatically capture every new inbound call from RingCentral and log it with the matching customer on RepairShopr so you can see everything in one place.

    How this RingCentral-RepairShopr integration works

    1. A new call comes in to RingCentral
    2. Zapier logs that call with the matching customer on RepairShopr

    Apps involved

    • RingCentral
    • RepairShopr
  • Send RingCentral SMS messages from received ones

    Let Zapier help you connect parts of your RingCentral account together! Whenever you receive a SMS in RingCentral, have one immediately sent back out.

    How It Works

    1. You receive a new SMS message in RingCentral
    2. Zapier sends a SMS message via RingCentral

    What You Need

    • RingCentral account
  • Send missed RingCentral calls to Glip

    It's good to be alerted to any calls you miss in your phone system, to know when you may be missing things. Let Zapier take care of that for you, and constantly keep on top of your missed calls in your team chat app.

    How It Works

    1. You miss a call in RingCentral
    2. Zapier sends a message to Glip

    What You Need

    • RingCentral account
    • Glip account
  • Archive RingCentral call recordings in Dropbox

    When a new phone call of yours is recorded, why not save it in your file sharing app? Zapier can do that for you, and save every call recording you get in a directory of your choosing.

    How It Works

    1. You have a new call recording in RingCentral
    2. Zapier sends the file to Dropbox

    What You Need

    • RingCentral account
    • Dropbox account
  • Send RingCentral SMS messages from missed calls

    Let Zapier help you connect some of your business tools together internally! Use RingCentral to manage your company calls and communication? Send yourself SMS messages for any missed calls you have, and stay on top of it all.

    How It Works

    1. You have a missed call in RingCentral
    2. Zapier sends a RingCentral SMS message

    What You Need

    • RingCentral account
  • Send Slack messages for received RingCentral SMS messages

    When you receive a SMS in your business call center platform, knowing about that as soon as possible is key to a timely response. Use automation to help you accomplish that, by connecting your tools together for ease of communication.

    How It Works

    1. You receive a new SMS message in RingCentral
    2. Zapier sends a message to Slack

    What You Need

    • RingCentral account
    • Slack account
  • Archive missed RingCentral calls in Google Sheets

    Want to keep track of calls you miss in your phone system? Having an archive of them in a spreadsheet can be super helpful in not only staying organized, but building reports on who has called you and how many calls you've missed.

    How It Works

    1. You miss a call in RingCentral
    2. Zapier creates a new row in a Google Sheets spreadsheet

    What You Need

    • RingCentral account
    • Google Docs account
  • Send RingCentral call recordings via email

    When you record a phone call with a customer, there may be others on your team who would like to hear and review it. Send an email to anyone with a link to the recording, and don't worry about remembering to do that yourself!

    How It Works

    1. A new call recording finishes in RingCentral
    2. Zapier sends an email with the information

    What You Need

    • RingCentral account
  • Send RingCentral SMS messages for Pipedrive deals reaching certain stages

    The more pipelines and deals you have going on, the harder it can be to take action when deals get updated. Let Zapier give you the alert once it's time: This automation will react to any new deal added to a particular stage of a pipeline on Pipedrive, sending you (or any other number) an SMS message through RingCentral with the information you need to know.

    How this Pipedrive-RingCentral integration works

    1. A new deal is added to a pipeline stage on Pipedrive
    2. Zapier sends you an SMS from RingCentral

    Apps involved

    • Pipedrive
    • RingCentral
  • Send RingCentral SMS messages to Glip

    Keeping note of incoming communications is a great way to stay on top of everything you need to with your customers. Let automation take care of that for you, and make note of incoming SMS communications in your team chat app!

    How It Works

    1. You have an incoming SMS in RingCentral
    2. Zapier posts a message to Glip

    What You Need

    • RingCentral account
    • Glip account
  • Send email via Gmail for missed RingCentral calls

    When you miss a phone call, it's best to know about that as soon as you possibly can. Email is a great way to alert you to those missed calls, and Zapier can take care of that for you!

    How It Works

    1. You miss a call in RingCentral
    2. Zapier sends an email via Gmail

    What You Need

    • RingCentral account
    • Gmail account
  • Send email via Gmail from new RingCentral SMS messages

    When you receive a new SMS message into your call center, sometimes it is much easier to be alerted via email. That is a great place to use automation, and a tool like Zapier can help you take care of this without having to think about it.

    How It Works

    1. You receive a new SMS message in RingCentral
    2. Zapier sends an email via Gmail

    What You Need

    • RingCentral account
    • Gmail account
  • Send email via Gmail for new RingCentral call recordings

    After you finish a call with someone, and have that call recorded, would you like to email that to someone? Connecting RingCentral to Gmail through Zapier can help you do just that!

    How It Works

    1. You have a new call recording in RingCentral
    2. Zapier sends an email with the recording via Gmail

    What You Need

    • RingCentral account
    • Gmail account
  • Send RingCentral SMS messages to new tagged Infusionsoft contacts

    Once you have a contact's attention, you want to make sure you keep it. Use this Zap to automatically remind contacts of an upcoming appointment or webinar whenever tagging you tag them in Infusionsoft.

    How It Works

    1. A new contact is tagged in Infusionsoft
    2. Zapier automatically sends an SMS through RingCentral

    What You Need

    • RingCentral account
    • Infusionsoft account
  • Create a Streak call log or meeting when a new RingCentral call is completed

    Seamlessly move information from RingCentral to Steak and make notes of calendar events and calls within both apps. With this Zapier integration humming in the background, automatically create a Streak call log or meeting note every time you end a call in RingCentral. With this automation, you'll have the most up-to-date information about your partnerships at your fingertips.

    How this RingCentral-Streak integration works

    1. A new call is ended in RingCentral
    2. Zapier searches Streak for the appropriate box
    3. Zapier adds a meeting/call log to the found box in Streak

    Apps involved

    • RingCentral
    • Streak
  • Create ClickUp tasks for missed RingCentral calls

    Want a task assigned to yourself to follow up for each missed RingCentral call? Let this RingCentral-ClickUp integration create the task for you, and stay on top of missed calls in your project management app. With this integration, whenever you mis a call in RingCentral, a new task will be created in ClickUp with the call details.

    How this RingCentral-ClickUp integration works

    1. You miss a call in RingCentral
    2. Zapier creates a new task in ClickUp

    Apps involved

    • RingCentral
    • ClickUp
  • Send email via Gmail for RingCentral voicemails

    When you receive a voicemail on your business phone system, you might not be around to pick that up quickly. With a little automation help, you can send yourself an email whenever you get a new voicemail, and return calls in a timely manner.

    How It Works

    1. You receive a new voicemail in RingCentral
    2. Zapier sends an email via Gmail

    What You Need

    • RingCentral account
    • Gmail account
  • Make RingCentral calls from tagged Infusionsoft contacts

    If you want to automatically remind contacts of an upcoming appointment or gauge their interest in a program, you can set up this Zap to automatically call the contact whenever you tag the contact in Infusionsoft

    How It Works

    1. A new contact is tagged in Infusionsoft
    2. Zapier automatically calls the contact through Twilio

    What You Need

    • Twilio account
    • Infusionsoft account
  • Send RingCentral SMS messages for newly tagged Infusionsoft contacts

    Being on the go doesn't mean you're in the dark. Set up this Infusionsoft-RingCentral integration and Zapier will keep you informed—wherever you go—by automatically sending you (or anyone else on your team) a RingCentral SMS message with the details you care about.

    How this Infusionsoft-RingCentral integration works

    1. A new contact is tagged on Infusionsoft
    2. Zapier automation sends out a new SMS message from RingCentral

    Apps involved

    • Infusionsoft
    • RingCentral
  • Send RingCentral SMS messages for new Infusionsoft invoices

    Notify your teammates or your clients whenever a new invoice is created. If you want to alert them even when they are on-the-go, use this Zap to automatically send them an SMS through RingCentral when a new Infusionsoft invoice is created.

    How It Works

    1. A new Infusionsoft invoice is created.
    2. Zapier automatically sends an SMS through RingCentral.

    What You Need

    • Infusionsoft account
    • RingCentral account
  • Add call logs from new calls in RingCentral to PracticePanther

    Do you need all your RingCentral calls logged in PracticePanther? This integration automatically sends call logs from RingCentral to PracticePanther once the call ends. The log can include the names, the direction, and the duration, and more! No more busy work for you!

    How this RingCentral- PracticePanther integration works

    1. A new call is ended in RingCentral
    2. Zapier creates a log of the call in PracticePanther

    Apps involved

    • RingCentral
    • PracticePanther Legal Software
  • Create Zendesk tickets from new RingCentral SMS messages

    If your business receives SMS messages from clients—or potential leads—this Zap will help you manage those messages in Zendesk. Every time an SMS arrives, Zapier will automatically send it to Zendesk, populating a ticket. From there, you can link the ticket to other's from this customer, managing all your communication in one app.

    How this RingCentral-Zendesk integration works:

    1. RingCentral receives new SMS messages
    2. Zapier creates new tickets in Zendesk

    Apps involved

    • RingCentral
    • Zendesk

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RingCentral Integration Details

Launched on Zapier January 4, 2016

Staying on top of customer communications is challenging when you rely on multiple platforms. By linking Zapier and RingCentral, you can automatically send notifications for missed calls, received messages, or spreadsheet updates—to whichever communication service you prefer. You can also store RingCentral call recordings in the spreadsheet, database, or cloud storage software of your choice.

Here are some creative ways to use RingCentral with Zapier:

  • Quickly respond to key customer issues, letting them know you’re taking appropriate action. When you receive a RingCentral SMS that contains a certain keyword, immediately send a message back.
  • Notify the right team members when a new call is logged. Send an SMS when there's a new record in an Airtable view.
  • Ensure timely responses to missed calls. Send reminders in your Slack channel for missed calls in RingCentral.

Zapier combines Triggers (like "New Call Recording") and Actions (like "Send Fax") to complete an action in one app when a trigger occurs in another app. These combos—called "Zaps"—complete your tasks automatically.

The following RingCentral Triggers, Searches, and Actions are supported by Zapier:

New Call Recording

Triggers when a call has been recorded.

Missed Call

Triggers when there is a new missed call.

New SMS

Triggers when there is a new SMS sent or received.

Call Ended

Triggers when a call has been ended.

New Voicemail

Triggers when there is a new incoming voicemail.

Send Fax

Sends a fax.

Send SMS

Sends a SMS message.

Generate Ringout Call

Starts a 2-legged RingOutCall based on specified from and to numbers.

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RingCentral provides cloud-based communication system to modern businesses of all sizes. The system enables companies with voice, SMS, video, Fax, and team collaboration services on all major desktop and mobile platforms. All devices, services, and users can be managed through our PBX and administrative capability designed for Enterprise IT.