Help when you need it, how you need it
Our team is your team
Here's why companies large and small love Zapier Support
Support on your schedule
Human-powered support
Support that scales with you
Choose how you'd like to get support
Help Center
Zapier Community
Zapier Learn
Zapier Virtual Assistant
“Zapier’s support staff is top notch… Anyone I speak with is well-versed in automation and will always bring suggestions if what I’m trying doesn’t work.”
Senior Program Manager at Homesnap
Support options for every budget
| On-demand resources | Free | Professional | Team | Enterprise |
|---|---|---|---|---|
Zapier Learn | ||||
Zapier Community | ||||
Guides and tutorials | ||||
Zapier Virtual Assistant |
| Zapier Support | Free | Professional | Team | Enterprise |
|---|---|---|---|---|
Email support* | 7 days of free email support after your trial ends | Target response time: 8 hours Monday-Friday, 24 hours on weekends | Target response time: 1 hour for first response, 4 hours for follow-up responses, 24 hours on weekends | Target response time: first response < 30 minutes , 1 hour for follow-up responses. This includes a 15 minute response for critical issues. Priority support on weekends |
Live chat | Available Monday to Friday, 6 a.m. to 8 p.m. EST.
Target Wait Time <5 minutes
Available for customers on Professional plans with 2k+ tasks | Available Monday to Friday, 3 a.m. to 8 p.m. EST. Target wait time: <1 minute | Available 24 hours a day, 5 days a week, except Fridays when we close support at 8 p.m. ET.
Target wait time: <1 minute | |
Access to Customer Success Onboarding |
| Professional Services | Free | Professional | Team | Enterprise |
|---|---|---|---|---|
Technical Account Manager | Add-on |
Frequently asked questions
Does Zapier provide customer support?
Absolutely! All customers on a paid plan can access support for troubleshooting, account, billing questions, and more via email, plus live chat for some plans.
Please note: Support options vary based on your Zapier plan. For example, our Enterprise plan customers also have access to additional benefits like onboarding and Designated Technical Support.
How do I contact Zapier Support?
You can connect with our Support Team via our contact form located in our Help Center. If you're on a Pro 2k+ tasks, Team, or Enterprise account and need more assistance, you can also access real-time support by clicking “Chat with Support” in the Help Center. Or head here to get help.
What is Zapier Live Support and who can access it?
With Live Support, you can connect with our Support team immediately via live chat. Please note: Live support is only available for customers on a Pro 2k+, Team, or Enterprise account, including first time Pro Trial Customers.
When can I expect to receive a response from Zapier's Support team?
For Professional accounts, you can typically anticipate a response within eight hours during the workweek, and within 24 hours on weekends. For Team accounts, our target is to respond within one hour of the first request and within four hours for follow-ups during the work week. If you're on an Enterprise plan, our goal is to provide an initial response within 30 minutes and within one hour for follow up responses.
These times reflect Zapier's goals for providing support responses, however, they aren't service-level guarantees. Actual response times may vary depending on volume and request complexity.
When is Zapier Customer Support available?
Our Support team is available 24/7. Response times vary by plan type as detailed above.
What resources are available to help me get started with Zapier?
Lots! Check out our blog, Help Center, Zapier Learn, or Zapier Community to access everything from Zapier tutorials and step-by-step guides to customer stories and automation inspiration.
What options are available to me if I’d like someone to build my Zaps for me?
If you're new to Zapier and would prefer a do-it-with-me approach, you can hire a certified Zapier Expert who'll be happy to build Zaps based on your unique needs.
Join the 2.2 million business that rely on Zapier
*These times reflect Zapier's goals for providing support responses, however, they are not service-level guarantees. Actual response times may vary depending on volume and request complexity