Zapier Support

Help when you need it, how you need it

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Our team is your team

Here's why companies large and small love Zapier Support

Support on your schedule

Need help troubleshooting? Access our Support team 24 hours a day, 5 days a week, and 12 hours a day on weekends.

Human-powered support

Our team of real humans will help you solve your issues, so you can get back to automating faster.

Support that scales with you

Comprehensive support for businesses of all sizes—from self-serve help docs to custom implementation.

Choose how you'd like to get support:

On-demand resources

Support at your fingertips

Help Center

Have a question? Check out our robust library of handy documents and step-by-step guides—so you can find what you need to get up and running.

Search the Help Center →

Zapier Community

Join the Zapier Community to connect with other Zapier users, find answers to your questions, and get inspired by other automation enthusiasts.

Ask the Zapier Community →

Zapier University

Whether you're new to Zapier or ready to tackle more advanced automation, our video library of guided tutorials will empower you to build your workflows with confidence. 

Check out Zapier University →

Premiere Support
Connect with a human

Get real-time support

Zapier Support

Broaden your automation skills and troubleshoot workflows with on-demand resources and help from our Customer Support team. 

  • Available 24 hours a day, 5 days a week, and 12 hours a day on weekends
  • Help in a hurry: eight-hour first response time (Monday-Friday)

Included in Starter and Professional plans.

Premier Support

Get answers to your questions from our world-class Premier Support team. You'll have access to everything in Zapier Support and you'll hear from us faster with one-hour, first-response time

Included in Team and Company plans.

Real-time support

Get answers to your questions without leaving your workflow. Chat live with our team and screen share for easier troubleshooting.

Included in Company plans.

Connect with a human
Custom solutions

Support Services

Get additional help at every stage of your automation journey

Implementation Services

New to Zapier? Our Implementation team will work with you to understand your business goals, build your workflows, and unleash automation across your organization. 

Designated Technical Support

Take your automation to the next level with the help of a Designated Technical Support rep. They'll learn the intricacies of your account to help you solve immediate problems and dream up your next workflow.

Custom coding

Work with a certified Zapier Expert who'll collaborate with you to build personalized solutions, from custom coding to developing a private app. 

Learn more about Support Services →
Support Services

"Zapier’s support staff is top notch… Anyone I speak with is well-versed in automation and will always bring suggestions if what I’m trying doesn’t work."

Marisa Pelligrino

Senior Program Manager at Homesnap

Support options for every budget

FreeStarter & ProTeamCompany

On-demand resources

Zapier Support

1:1 support*

30 days of free email support after your trial ends

Target response time: 8 hours Monday-Friday, 24 hours on weekends

Target response time: 1 hour for first response, 8 hours for follow-up responses

Target response time: 1 hour for first response, 4 hours for follow-up responses

Real-time support

Available 12 hours a day, 5 days a week, 9 a.m. to 9 p.m. EST

Access to Customer Success Onboarding

Access to additional Professional Services

Designated Technical Support


Implementation Services

Custom coding

*These times reflect Zapier's goals for providing support responses, however, they are not service-level guarantees. Actual response times may vary depending on volume and request complexity

**Designated Technical Support is available for customers on Professional plans with 100,000+ tasks.

Frequently asked questions

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