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RingCentral
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RingCentral
1. Choose trigger event
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SMS by Zapier
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SMS by Zapier
2. Choose action
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1. Select the event
Setup
Test
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RingCentral
Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Call Log Record" from RingCentral.

Add your action

An action happens after the trigger—such as "Send SMS" in SMS by Zapier.

You’re connected!

Zapier seamlessly connects RingCentral and SMS by Zapier, automating your workflow.

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

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Frequently Asked Questions about RingCentral + SMS by Zapier integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with RingCentral and SMS by Zapier

How do I set up the RingCentral and SMS by Zapier integration?

To set up the RingCentral and SMS by Zapier integration, you need to have active accounts on both platforms. Once logged in, navigate to the Zapier dashboard, click on 'Create Zap', and select RingCentral as the trigger app. Choose an event such as 'New Call' or 'New SMS'. Then, proceed to select SMS by Zapier as the action app and choose actions like sending an outbound message. Follow the on-screen instructions to connect your RingCentral account, map fields between apps, and test your workflow.

What triggers are available with RingCentral in this integration?

With RingCentral's integration in Zapier, you can use triggers like 'New Call', 'Missed Call', 'New SMS', or 'Voicemail Received'. These events initiate automated workflows where subsequent actions can be performed using other applications connected via Zapier.

What types of actions can be performed with SMS by Zapier in this integration?

SMS by Zapier can perform actions such as sending a text message when triggered by another app. For example, you can configure the system to automatically send a customized SMS notification whenever a new call is logged in your RingCentral account.

Is it possible to customize messages sent via SMS by Zapier?

Yes, you can customize the content of messages sent using SMS by Zapier. During setup within your workflow on Zapier, you'll have options to personalize text messages using data from previous steps in your trigger app such as contact name or details from a recent call via RingCentral.

Can I integrate multiple RingCentral accounts with my Zapier workflows?

You may connect multiple RingCentral accounts to different workflows in your Zapier configuration. Each workflow (or "Zap") is tied individually to specific accounts during setup, allowing for intricate workflows according to distinct business needs across various departments or teams.

Does this integration support two-way communication between RingCentral and SMS by Zapier?

The integration mainly supports triggering actions based on specific events within each application rather than facilitating real-time two-way messaging between services. Actions like auto-sending messages when an event occurs are supported instead of interactive chat functionalities.

Are there any usage limits for sending SMS through this integration?

There may be limitations based on both your subscription level with SMS by Zapier and any limits imposed by mobile carriers regarding message frequency or volume. Checking these details from within both your account settings ensures compliance with quota limitations and operational continuity across all integrated activities.

Practical ways you can use RingCentral and SMS by Zapier

Get SMS alerts for missed calls

When a missed call is logged in RingCentral, Zapier will send an SMS notification via SMS by Zapier. This ensures business owners never miss critical information or customer interactions, even when they are on the go. This can improve customer satisfaction and reduce missed opportunities.

Business Owner
Notify team for new voicemails

For every new voicemail received in RingCentral, Zapier will trigger a message via SMS by Zapier to notify the customer support team. This ensures customer requests are addressed promptly, reducing response times and increasing satisfaction.

Customer Support Ops
SMS reminders for meeting conclusions

After a RingCentral video meeting ends, Zapier will send an SMS reminder using SMS by Zapier to follow up with attendees or complete a post-meeting task. This automation ensures marketing campaigns stay on track and deadlines are met even after meetings conclude.

Marketing & Marketing Ops

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

triggers, actions, or triggers and actions
    • Type
    Trigger
    Instant
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  • RingCentral triggers, actions, and search
    New Voicemail

    Triggers when there is a new incoming voicemail.

    Trigger
    Instant
    Try It

Learn how to automate RingCentral on the Zapier blog

Learn how to automate SMS by Zapier on the Zapier blog

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About RingCentral
RingCentral provides cloud-based communication system to modern businesses of all sizes. The system enables companies with voice, SMS, video, Fax, and team collaboration services on all major desktop and mobile platforms. All devices, services, and users can be managed through our PBX and administrative capability designed for Enterprise IT.
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About SMS by Zapier
Using our built-in number, you can send a limited number of SMS / text messages. This is great for reminders!
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