Connect RingCentral and SMS by Zapier to unlock the power of automation
- No credit card required
- Free forever for core features
- 14-day trial for premium features and apps
Set up your first integration
Quickly connect RingCentral to SMS by Zapier with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate RingCentral with SMS by Zapier - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Call Log Record" from RingCentral.
Add your action
An action happens after the trigger—such as "Send SMS" in SMS by Zapier.
You’re connected!
Zapier seamlessly connects RingCentral and SMS by Zapier, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Description
- ViewRequired
- Phone Number
- Extension Number
- Direction
- Recording Type
- Missed Calls Filter
- Results
- Delay By
Try ItTriggerPolling- Do Not Disturb (DND) Presence Updated
Triggers when a user wants to change the Do Not Disturb (DND) presence status.
Try ItTriggerInstant - Delay By
Try ItTriggerPolling- Type
- StatusRequired
Try ItTriggerInstant
- Call Ended
Triggers when a call has been ended.
Try ItTriggerInstant - Missed Call
Triggers when there is a new missed call.
Try ItTriggerInstant - New Voicemail
Triggers when there is a new incoming voicemail.
Try ItTriggerInstant
Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023
93%
Customers who say using Zapier has made them better at their job
25m
Customers have created over 25 million Zaps on the platform
6 mins
The average user takes less than 6 minutes to set up a Zap
Practical ways you can use RingCentral and SMS by Zapier
Get SMS alerts for missed calls
When a missed call is logged in RingCentral, Zapier will send an SMS notification via SMS by Zapier. This ensures business owners never miss critical information or customer interactions, even when they are on the go. This can improve customer satisfaction and reduce missed opportunities.
Business OwnerNotify team for new voicemails
For every new voicemail received in RingCentral, Zapier will trigger a message via SMS by Zapier to notify the customer support team. This ensures customer requests are addressed promptly, reducing response times and increasing satisfaction.
Customer Support OpsSMS reminders for meeting conclusions
After a RingCentral video meeting ends, Zapier will send an SMS reminder using SMS by Zapier to follow up with attendees or complete a post-meeting task. This automation ensures marketing campaigns stay on track and deadlines are met even after meetings conclude.
Marketing & Marketing OpsLearn how to automate RingCentral on the Zapier blog
Learn how to automate SMS by Zapier on the Zapier blog
Frequently Asked Questions about RingCentral + SMS by Zapier integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with RingCentral and SMS by Zapier
How do I set up the RingCentral and SMS by Zapier integration?
To set up the RingCentral and SMS by Zapier integration, you need to have active accounts on both platforms. Once logged in, navigate to the Zapier dashboard, click on 'Create Zap', and select RingCentral as the trigger app. Choose an event such as 'New Call' or 'New SMS'. Then, proceed to select SMS by Zapier as the action app and choose actions like sending an outbound message. Follow the on-screen instructions to connect your RingCentral account, map fields between apps, and test your workflow.
What triggers are available with RingCentral in this integration?
With RingCentral's integration in Zapier, you can use triggers like 'New Call', 'Missed Call', 'New SMS', or 'Voicemail Received'. These events initiate automated workflows where subsequent actions can be performed using other applications connected via Zapier.
What types of actions can be performed with SMS by Zapier in this integration?
SMS by Zapier can perform actions such as sending a text message when triggered by another app. For example, you can configure the system to automatically send a customized SMS notification whenever a new call is logged in your RingCentral account.
Is it possible to customize messages sent via SMS by Zapier?
Yes, you can customize the content of messages sent using SMS by Zapier. During setup within your workflow on Zapier, you'll have options to personalize text messages using data from previous steps in your trigger app such as contact name or details from a recent call via RingCentral.
Can I integrate multiple RingCentral accounts with my Zapier workflows?
You may connect multiple RingCentral accounts to different workflows in your Zapier configuration. Each workflow (or "Zap") is tied individually to specific accounts during setup, allowing for intricate workflows according to distinct business needs across various departments or teams.
Does this integration support two-way communication between RingCentral and SMS by Zapier?
The integration mainly supports triggering actions based on specific events within each application rather than facilitating real-time two-way messaging between services. Actions like auto-sending messages when an event occurs are supported instead of interactive chat functionalities.
Are there any usage limits for sending SMS through this integration?
There may be limitations based on both your subscription level with SMS by Zapier and any limits imposed by mobile carriers regarding message frequency or volume. Checking these details from within both your account settings ensures compliance with quota limitations and operational continuity across all integrated activities.
