Freshdesk Integrations

Do more with Freshdesk

Zapier allows you to instantly connect Freshdesk with 1,500+ apps to automate your work and find productivity super powers.

Connect to 1,500+ Apps

Google Sheets

Google +1Google, Spreadsheets

35 Integrations

Microsoft Excel

Microsoft +1Microsoft, Spreadsheets

20 Integrations

Trello

Project Management

90 Integrations

Connect Freshdesk to 1,500+ Apps

  • Get Slack notifications for new Freshdesk tickets

    Freshdesk + Slack

    Try It
  • Create Trello cards from new Freshdesk tickets

    Freshdesk + Trello

  • Create tasks in Asana for new Freshdesk tickets

    Freshdesk + Asana

  • Create Trello cards for new Freshdesk tickets

    Freshdesk + Trello

  • Create Freshdesk tickets for new Google Sheets rows

    Google Sheets + Freshdesk

Freshdesk Integration Details

Launched on Zapier:

Customer support can't fall through the cracks. Together, Zapier and Freshdesk can keep you and your team on top of customers' concerns. Automatically generate Freshdesk tickets when customers fill out forms online, and be sure your team is acting on Freshdesk tickets by creating notifications and organizing tasks.

Here are some creative ways to use Freshdesk with Zapier:

  • Ask the right questions to get customers the support they need. Use Typeform to gather information and create new tickets in Freshdesk when entries are added.

  • Make customer support a part of your regular workflow. Add a Trello card to any board or list when a new ticket is created in Freshdesk.

  • Quickly review data to look for trends and recurring issues. By adding a row to Google Sheets with every Freshdesk ticket, you can stay organized and easily share information.

The following Freshdesk Triggers, Searches, and Actions are supported by Zapier:

Triggers

InstantNew Ticket

Triggers when there is a new ticket is created in Freshdesk.

InstantNew Ticket Note

Triggers when a Note is added to a Ticket.

InstantUpdate Contact

Triggers when a user is updated.

InstantNew Contact

Triggers when a new customer is created.

InstantUpdate Ticket

Triggers when a Ticket is updated.

Actions

Create Company

Allows you to create a Company entry in Freshdesk.

Create Contact

Allows you to create a User/Customer in Freshdesk for your support domain.

Create Forum

Creates a Forum under a Category.

Create Forum Topic

Create a new Forum Topic on Freshdesk Forums.

Create Ticket

Create a ticket in Freshdesk for your domain.

Add Notes to a Ticket

Add Private or Public notes to a Freshdesk Support Ticket.

Create Forum Category

Creates a Forum Category.

Searches

Find Contact

Finds an existing customer or a potential customer that has raised a ticket.

Find Ticket by Id

Find a ticket by ID.

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