Freshdesk Integrations

  • Get Slack notifications for new Freshdesk tickets

    Get Slack notifications each time a new ticket comes into your Freshdesk ticket view.

    How It Works

    1. Zapier watches your ticket view inside of your Freshdesk account for new tickets
    2. When a new ticket is received, Zapier copies the ticket data you choose and posts a new message in Slack

    What You Need

    • Freshdesk account
    • Slack account
  • Create Trello cards from new Freshdesk tickets

    If you use Freshdesk to manage your communication with users, you may sometimes want to send some of that communication to your team collaboration tool for follow up or other work that needs to be done. With Zapier, you can automatically connect Freshdesk to Trello for easy creation and management of those issues that may arise from Freshdesk communications.

    How it works

    1. You receive a new ticket in Freshdesk
    2. Zapier automatically creates a new Trello card

    What you'll need

    • A Trello account
    • A Freshdesk account
  • Create tasks in Asana for new Freshdesk tickets

    Looking for a way to let your Asana team handle your support desk tickets more productively? This Asana-Freshdesk integration, once active, will create a new task in Asana for every ticket you receive in Freshdesk.

    How It Works

    1. A new ticket is added to Freshdesk
    2. Zapier automatically creates a task in Asana

    What You Need

    • Freshdesk account
    • Asana account
  • Create Trello cards for new Freshdesk tickets

    Keep your Trello team aware and responsive to any and all new tickets in your Freshdesk account by using this Freshdesk Trello integration between the two services. Once active, this Zap will automatically create a new Trello card on any board and list you like for each ticket that gets updated on Freshdesk.

    How It Works

    1. A ticket is updated on Freshdesk
    2. Zapier automatically creates a new Trello card

    What You Need

    • Freshdesk account
    • Trello account
  • Create Freshdesk tickets for new Google Sheets rows

    Need an easy way to allow your customers to ask you questions? Setup a public Google Form and then use this Google Sheets Freshdesk integration to create tickets in Freshdesk from your new form entries automatically.

    How It Works

    1. A new row is added to Google Sheets
    2. Zapier automatically creates a ticket in Freshdesk

    What You Need

    • Google Sheets account
    • Freshdesk account
  • Create Freshdesk tickets for new Typeform entries

    If you use Typeform to gather information you need to support your customers then try this Typeform Freshdesk integration. Once active, a new Freshdesk ticket will be created for all entries added to your Typeform.

    How It Works

    1. A new entry is received on your Typefrom
    2. Zapier automatically creates a ticket in Freshdesk

    What You Need

    • Typeform account
    • Freshdesk account
  • Add rows to Google Sheets from new Freshdesk tickets

    Make Google Sheets' collaborative and sharing features even more useful by setting up this handy Zap. This Freshdesk-Google Sheets integration will automatically add a new row to the Google Sheet of your choosing every time you receive a new ticket in Freshdesk, allowing you track all your issues in the spreadsheet.

    How It Works

    1. A new ticket is added to Freshdesk
    2. Zapier automatically adds a new row to Google Sheets

    What You Need

    • Freshdesk account
    • Google Sheets account
  • Add new Facebook Lead Ads leads to Freshdesk as tickets

    What's happening to your new leads? Automatically create a new ticket in Freshdesk from new Facebook Lead Ads leads and rest assured that new opportunities aren't getting lost in the shuffle.

    How this Facebook Lead Ads-Freshdesk integration works

    1. A new lead is generated by Facebook Lead Ads
    2. Zapier creates a new ticket in Freshdesk

    Apps involved

    • Facebook Lead Ads
    • Freshdesk
  • Create Freshdesk tickets for new Gravity Form submissions

    Looking for the best way to handle new customer submissions to your Gravity Form? This Gravity Form-Freshdesk integration will automatically create a Freshdesk ticket for you for every new submission you receive. Now you can have a quick and easy public help form on your site.

    How It Works

    1. A new entry is received on your Gravity Form
    2. Zapier automatically creates a ticket in Freshdesk

    What You Need

    • Gravity Form account
    • Freshdesk account
  • Create Todoist tasks from new Freshdesk tickets

    If you're having trouble unifying your support desk tickets with your other todo items, try this useful Freshdesk-Todoist integration. Once you set it up, a new task will be automatically be created in a selected Todoist project every time you get a new ticket in Freshdesk.

    How It Works

    1. A new ticket is added to Freshdesk
    2. Zapier automation creates a new task in Todoist

    What You Need

    • Freshdesk account
    • Todoist account
  • Track the number of new Freshdesk tickets over time in Cyfe

    Effective customer support is all about efficiency. If you want to track how many Freshdesk tickets you're receiving over time, try connecting Freshdesk to Cyfe by using Zapier. This Zap will automatically push a value to your Cyfe dashboard each time a new ticket is created in Freshdesk.

    How it works

    1. You receive a new ticket in Freshdesk
    2. Zapier detects the ticket, and pushes a value to your Cyfe dashboard automatically

    What you need

    1. A Freshdesk
    2. A Cyfe account, with at least one Push API widget set up on your dashboard
  • Add rows to Google Sheets for updated Freshdesk tickets

    If you're searching for a way to ensure your Google Sheets match your activity on Freshdesk, try this Freshdesk Google Sheets integration. After you set it up, a new row will be added to Google Sheets for any tickets that get updated on Freshdesk.

    How It Works

    1. A ticket is updated on Freshdesk
    2. Zapier automatically adds a new row to Google Sheets

    What You Need

    • Freshdesk account
    • Google Sheets account
  • Get Slack message for new Freshdesk tickets

    If you're looking for a way to integrate even more of your work in Slack, try this Freshdesk-Slack integration. Once active, any new Freshdesk tickets will trigger new messages to any Slack channel you want

    How It Works

    1. A ticket is updated on Freshdesk
    2. Zapier automatically sends a Slack message

    What You Need

    • Freshdesk account
    • Slack account
  • Use Wufoo Forms to Create Freshdesk Tickets

    If you use a form on your website for people to contact you, you'll need a place for that information to be submitted and managed. And what better place for that than a help desk? Connecting Wufoo to Freshdesk via Zapier allows you to spend all of your time taking care of your users, and none of your time worrying about how to manage the communication. It just works.

    How it works

    1. Someone fills out your Wufoo form
    2. Zapier automatically creates a new ticket in Freshdesk

    What you'll need

    • A Wufoo account with an active form
    • A Freshdesk account
  • Add Basecamp 3 to-dos from new Freshdesk tickets

    You use your support desk to manage your customer conversations, but power through your to-do list elsewhere. Use this Zapier integration to organize your day in one fell swoop. After you set it up, new Freshdesk tickets will be added as to-do's in Basecamp 3. Your to-do list has been tamed, finally.

    How this Freshdesk-Basecamp 3 integration works

    1. A new ticket is created in Freshdesk
    2. Zapier adds that ticket as a Basecamp 3 to-do

    Apps involved

    • Freshdesk
    • Basecamp 3
  • Send Gmail email for new Freshdesk tickets

    If you need to notify non-Freshdesk users of new tickets, or prefer to receive email notifications about them, this Freshdesk Gmail integration is for you. Once it's active, a new email will be sent through Gmail for any new tickets received through Freshdesk.

    How It Works

    1. A new ticket is added to Freshdesk
    2. Zapier automation sends an email via Gmail to the specified recipient(s)

    What You Need

    • Freshdesk account
    • Gmail account
  • Create Freshdesk tickets for new JotForm submissions

    Need to ensure your helpdesk has all your customer queries in it? Save time and effort by activating this JotForm Freshdesk integration. Any new submissions you receive to a form on JotFrom will automatically create a new ticket in Freshdesk.

    How It Works

    1. A new submission is added to a JotForm
    2. Zapier automatically creates a ticket in Freshdesk

    What You Need

    • JotForm account
    • Freshdesk account
  • Get SMS messages for new Freshdesk tickets

    Looking for a way to send Freshdesk ticketing updates without needing yet another app on your device? Activate this Freshdesk-SMS integration and Zapier's native SMS service will automatically send a message for any new Freshdesk ticket you receive.

    How It Works

    1. A new ticket is added to Freshdesk
    2. Zapier automatically sends an SMS message

    What You Need

    • Freshdesk account
  • Add new Freshdesk tickets to a Klipfolio data source

    It's hard to track everything at a busy helpdesk. Get some automated assistance from this Freshdesk-Klipfolio integration and Zapier will keep you updated: whenever you receive a new ticket on Freshdesk, the details will be sent to Kilpfolio automatically, adding them to your Klip's dashboard so nothing slips past you.

    *Note: Add the Freshdesk New Tickets Klip to a dashboard in Klipfolio before setting up this Zap.

    How It Works

    1. A new ticket is submitted on Freshdesk
    2. Zapier automatically adds the ticket to a data source in Klipfolio

    What You Need

    • Freshdesk account
    • Klipfolio account
  • Post a message to Glip when a new ticket is created on Freshdesk

    Stay on top of your support queue by getting every new Freshdesk ticket posted to your Glip conversation.

    How it Works

    Zapier will watch your Freshdesk account for new tickets. Whenever a new ticket is opened, it'll copy the info and post it to your Glip conversation.

    What you Need

    • A Freshdesk account
    • A Glip account

    Got that? Then let's get started.

  • Create Asana task for updated Freshdesk tickets

    If any update to your support tickets means a new task for your team, try this Freshdesk-Asana integration. Once active, this Zap will create a new Asana task for each ticket on Freshdesk that gets updated.

    How It Works

    1. A ticket is updated on Freshdesk
    2. Zapier automatically creates a new task in Asana

    What You Need

    • Freshdesk account
    • Asana account
  • Send Slack channel notifications when Freshdesk tickets are updated

    If you want to notify other teams in Slack when Freshdesk tickets are updated, tagged, or placed in a new status, this Zap is for you! Make your app team aware of customer feedback. Let your dev team know when customers appreciate the new updates.

    How this works

    1. Freshdesk tickets are updated...
    2. Zapier looks for specific changes to the ticket...
    3. Zapier sends a Slack channel notification

    Apps involved

    • Freshdesk
    • Filter by Zapier
    • Slack
  • Send Freshdesk tickets to Freshservice

    Trying to connect multiple support platforms can be a chore, especially when they sound similar, but we're here to help with some ticketing automation. This Zap will watch for any new ticket on Freshdesk, sending all the information you require over to Freshservice where a matching ticket will be created as well.

    How It Works

    1. A new ticket is added on Freshdesk
    2. Zapier automatically creates a Freshservice ticket

    What You Need

    • Freshdesk account
    • Freshservice account
  • Add new Freshdesk tickets to Pipedrive as notes

    The conversations you have with your customers through your helpdesk provide enlightening context for your continued relationship. Save yourself the effort of copying them over by automating the process with Zapier: After you've configured this integration, it will trigger whenever a new ticket is received on Freshdesk, a note will be attached to the appropriate person on Pipedrive with the message so you always know their complete history.

    How this Freshdesk-Pipedrive integration works

    1. A new ticket is received on Freshdesk
    2. Zapier adds a new note to Pipedrive

    Apps involved

    • Freshdesk
    • Pipedrive
  • Add new Freshdesk users as subscribers to MailChimp

    Need an easy way to connect your support and marketing efforts? Once you activate this Freshdesk-MailChimp integration, all new Freshdesk users will be added as subscribers to your MailChimp list, ensuring you can easily keep them aware of all marketing campaigns as well as handling support.

    How It Works

    1. A new user is created on Freshdesk
    2. Zapier automatically adds them as a MailChimp subscriber

    What You Need

    • Freshdesk account
    • MailChimp account

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Freshdesk Integration Details

Launched on Zapier August 9, 2013

Customer support can't fall through the cracks. Together, Zapier and Freshdesk can keep you and your team on top of customers' concerns. Automatically generate Freshdesk tickets when customers fill out forms online, and be sure your team is acting on Freshdesk tickets by creating notifications and organizing tasks.

Here are some creative ways to use Freshdesk with Zapier:

  • Ask the right questions to get customers the support they need. Use Typeform to gather information and create new tickets in Freshdesk when entries are added.
  • Make customer support a part of your regular workflow. Add a Trello card to any board or list when a new ticket is created in Freshdesk.
  • Quickly review data to look for trends and recurring issues. By adding a row to Google Sheets with every Freshdesk ticket, you can stay organized and easily share information.

Zapier combines Triggers (like "New Contact") and Actions (like "Create Company") to complete an action in one app when a trigger occurs in another app. These combos—called "Zaps"—complete your tasks automatically.

The following Freshdesk Triggers, Searches, and Actions are supported by Zapier:

Create Company

Allows you to create a Company entry in Freshdesk.

Create Ticket

Create a ticket in Freshdesk for your domain.

Create Contact

Allows you to create a User/Customer in Freshdesk for your support domain.

Add Notes to a Ticket

Add Private or Public notes to a Freshdesk Support Ticket.

Create Forum Topic

Create a new Forum Topic on Freshdesk Forums.

Create Forum Category

Creates a Forum Category.

Create Forum

Creates a Forum under a Category.

New Contact

Triggers when a new customer is created.

New Ticket Note

Triggers when a Note is added to a Ticket.

New Ticket

Triggers when there is a new ticket is created in Freshdesk.

Update Ticket

Triggers when a Ticket is updated.

Update Contact

Triggers when a user is updated.

Find Contact

Finds an existing customer or a potential customer that has raised a ticket.

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Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.