Freshdesk Integrations

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Freshdesk Integration Details

Launched on Zapier August 9, 2013

Customer support can't fall through the cracks. Together, Zapier and Freshdesk can keep you and your team on top of customers' concerns. Automatically generate Freshdesk tickets when customers fill out forms online, and be sure your team is acting on Freshdesk tickets by creating notifications and organizing tasks.

Here are some creative ways to use Freshdesk with Zapier:

  • Ask the right questions to get customers the support they need. Use Typeform to gather information and create new tickets in Freshdesk when entries are added.
  • Make customer support a part of your regular workflow. Add a Trello card to any board or list when a new ticket is created in Freshdesk.
  • Quickly review data to look for trends and recurring issues. By adding a row to Google Sheets with every Freshdesk ticket, you can stay organized and easily share information.

Zapier combines Triggers (like "New Ticket") and Actions (like "Create Company") to complete an action in one app when a trigger occurs in another app. These combos—called "Zaps"—complete your tasks automatically.

The following Freshdesk Triggers, Searches, and Actions are supported by Zapier:

Create Company

Allows you to create a Company entry in Freshdesk.

Create Ticket

Create a ticket in Freshdesk for your domain.

Create Contact

Allows you to create a User/Customer in Freshdesk for your support domain.

Add Notes to a Ticket

Add Private or Public notes to a Freshdesk Support Ticket.

Create Forum

Creates a Forum under a Category.

Create Forum Category

Creates a Forum Category.

Create Forum Topic

Create a new Forum Topic on Freshdesk Forums.

New Ticket

Triggers when there is a new ticket is created in Freshdesk.

New Contact

Triggers when a new customer is created.

New Ticket Note

Triggers when a Note is added to a Ticket.

Update Ticket

Triggers when a Ticket is updated.

Update Contact

Triggers when a user is updated.

Find Contact

Finds an existing customer or a potential customer that has raised a ticket.

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Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.