When this happens...
FreshdeskNew Ticket
Then do this...
Google SheetsCreate Spreadsheet Row

Make Google Sheets' collaborative and sharing features even more useful by setting up this handy Zap. This Freshdesk-Google Sheets integration will automatically add a new row to the Google Sheet of your choosing every time you receive a new ticket in Freshdesk, allowing you track all your issues in the spreadsheet.

How It Works

  1. A new ticket is added to Freshdesk
  2. Zapier automatically adds a new row to Google Sheets

What You Need

  • Freshdesk account
  • Google Sheets account

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Freshdesk + Google Sheets and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Contact

Triggers when a new customer is created.

Create Company

Allows you to create a Company entry in Freshdesk.

New Ticket Note

Triggers when a Note is added to a Ticket.

Create Ticket

Create a ticket in Freshdesk for your domain.

New Ticket

Triggers when there is a new ticket is created in Freshdesk.

Create Contact

Allows you to create a User/Customer in Freshdesk for your support domain.

New or Updated Spreadsheet Row

Triggered when a new row is added or modified in a spreadsheet.

Create Spreadsheet Row

Create a new row in a specific spreadsheet.

New Spreadsheet Row

Triggered when a new row is added to the bottom of a spreadsheet.

Update Spreadsheet Row

Update a row in a specific spreadsheet.

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Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Create, edit, and share spreadsheets wherever you are with Google Sheets, and get automated insights from your data.