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Freshdesk + Google Sheets

Add notes to Freshdesk tickets from new Google Sheets rows

Effortlessly keep track of Freshdesk ticket notes using this seamless workflow between Google Sheets and Freshdesk. When a new row is added to your spreadsheet, a note will be created and added to the corresponding ticket in Freshdesk. This integration streamlines your customer support process, ensuring important details are documented and easily accessible to your support team.

Effortlessly keep track of Freshdesk ticket notes using this seamless workflow between Google Sheets and Freshdesk. When a new row is added to your spreadsheet, a note will be created and added to the corresponding ticket in Freshdesk. This integration streamlines your customer support process, ensuring important details are documented and easily accessible to your support team.

  1. When this happens...
    Google SheetsGoogle Sheets
    New Spreadsheet Row

    Triggers when a new row is added to the bottom of a spreadsheet.

    TriggerInstant
  2. automatically do this!
    FreshdeskFreshdesk
    Add Notes to a Ticket

    Add Private or Public notes to a Freshdesk Support Ticket.

    ActionWrite
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Supported triggers and actions

    • Drive

    • SpreadsheetRequired

    • WorksheetRequired

    Trigger
    Polling
    Try It
    • No Team Drive

    • SpreadsheetRequired

    • WorksheetRequired

    • Trigger column

    Trigger
    Instant
    Try It
    • Drive

    • SpreadsheetRequired

    • WorksheetRequired

    • Column NameRequired

    • Index

    Action
    Write
    • No Team Drive

    • SpreadsheetRequired

    • WorksheetRequired

    Trigger
    Instant
    Try It
    • Drive

    • SpreadsheetRequired

    • WorksheetRequired

    • Trigger column

    Trigger
    Polling
    Try It
    • Drive

    • SpreadsheetRequired

    Trigger
    Polling
    Try It
    • Drive

    • SpreadsheetRequired

    • WorksheetRequired

    Action
    Write
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freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

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google-sheets logo

About Google Sheets

Create, edit, and share spreadsheets wherever you are with Google Sheets, and get automated insights from your data.

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