• Freshdesk logoFreshdesk logo
  • Microsoft Teams logoMicrosoft Teams logo

Freshdesk + Microsoft Teams Integrations

How to connect Freshdesk + Microsoft Teams

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  • Freshdesk triggers, actions, and search
    New Ticket
    Triggers when there is a new ticket is created in Freshdesk.
    Trigger
    Instant
  • Freshdesk triggers, actions, and search
    New Contact
    Triggers when a new customer is created.
    Trigger
    Instant
  • Freshdesk triggers, actions, and search
    New Ticket Note
    Triggers when a Note is added to a Ticket.
    Trigger
    Instant
  • Freshdesk triggers, actions, and search
    Update Ticket
    Triggers when a Ticket is updated.
    Trigger
    Instant
  • Freshdesk triggers, actions, and search
    Update Contact
    Triggers when a user is updated.
    Trigger
    Instant
  • Freshdesk triggers, actions, and search
    Add Notes to a Ticket
    Add Private or Public notes to a Freshdesk Support Ticket.
    Action
    Write
  • Freshdesk triggers, actions, and search
    Create Company
    Allows you to create a Company entry in Freshdesk.
    Action
    Write
  • Freshdesk triggers, actions, and search
    Create Forum
    Creates a Forum under a Category.
    Action
    Write
  • Freshdesk

    Creates a Forum Category.

    Scheduled

    Action

  • Freshdesk

    Create a new Forum Topic on Freshdesk Forums.

    Scheduled

    Action

  • Freshdesk

    Create a ticket in Freshdesk for your domain.

    Scheduled

    Action

  • Freshdesk

    Allows you to create a User/Customer in Freshdesk for your support domain.

    Scheduled

    Action

  • Freshdesk

    Finds an existing customer or a potential customer that has raised a ticket.

    Scheduled

    Action

  • Freshdesk

    Find a ticket by ID.

    Scheduled

    Action

  • Microsoft Teams

    Triggers when a new channel is created within a team.

    Scheduled

    Trigger

  • Microsoft Teams

    Triggers when a member or highlight word is mentioned in a channel. Requires installation of the

    Scheduled

    Trigger

  • Microsoft Teams

    Triggers when a new message is received in a chat.

    Scheduled

    Trigger

  • Microsoft Teams

    Triggers when a new chat is created.

    Scheduled

    Trigger

  • Microsoft Teams

    Triggers when a new member is added to a team. Requires installation of the

    Scheduled

    Trigger

  • Microsoft Teams

    Triggers when a new message is posted in a channel. Requires installation of the

    Scheduled

    Trigger

  • Microsoft Teams

    Creates a new channel within a team. Requires installation of the

    Scheduled

    Action

  • Microsoft Teams

    Sends a message to a channel. Requires installation of the

    Scheduled

    Action

  • Microsoft Teams

    Sends a message in an existing chat.

    Scheduled

    Action

How Freshdesk + Microsoft Teams Integrations Work

  1. Step 1: Authenticate Freshdesk and Microsoft Teams.
    30 seconds
  2. Step 2: Pick one of the apps as a trigger, which will kick off your automation.
    15 seconds
  3. Step 3: Choose a resulting action from the other app.
    15 seconds
  4. Step 4: Select the data you want to send from one app to the other.
    2 minutes
  5. That’s it! More time to work on other things.

Freshdesk Tutorials

freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

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microsoft-teams logo
microsoft-teams logo

About Microsoft Teams

Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.
Learn more

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