Connect Freshdesk and Microsoft Teams to unlock the power of automation
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Set up your first integration
Quickly connect Freshdesk to Microsoft Teams with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Freshdesk with Microsoft Teams - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Ticket" from Freshdesk.
Add your action
An action happens after the trigger—such as "Create Channel" in Microsoft Teams.
You’re connected!
Zapier seamlessly connects Freshdesk and Microsoft Teams, automating your workflow.
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Frequently Asked Questions about Freshdesk + Microsoft Teams integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Freshdesk and Microsoft Teams
How do I set up the integration between Freshdesk and Microsoft Teams?
To set up the integration, navigate to the Freshdesk marketplace and install the Microsoft Teams app. After installing, configure your triggers such as ticket creation or updates, which you want to push notifications from Freshdesk into your chosen Teams channel. Ensure that both applications are authenticated.
Which triggers are available with this integration?
Our integration supports various triggers like new ticket creation, ticket updates, ticket status changes in Freshdesk. These can initiate actions in Microsoft Teams such as sending notification messages to specified channels.
Can I customize notifications sent to Microsoft Teams?
Yes, our integration allows you to customize the content of notifications. You can select what information from each ticket will be displayed in your Teams channels when an event is triggered in Freshdesk.
What actions can be initiated in Microsoft Teams through this integration?
You can trigger actions such as sending a message to a channel in Microsoft Teams when specific events occur in Freshdesk like a new issue being logged or an update on existing tickets.
Do I need administrative privileges to install the integration?
Yes, administrative privileges are typically required both within Freshdesk and for your Microsoft Teams environment to install and authorize the app integrations properly.
Is it possible to have different triggers for different Teams channels?
Absolutely! You can configure distinct triggers for different channels within Microsoft Teams based on your sorting needs like department-specific notifications from Freshdesk tickets.
Are there any prerequisites before initializing this integration?
Before initiating the integration, ensure that you have active accounts with both Freshdesk and Microsoft Teams. Additionally, confirm that both platforms have proper permissions enabled for third-party integrations within their respective settings.
Practical ways you can use Freshdesk and Microsoft Teams
Notify teams of ticket updates.
When a support ticket is updated in Freshdesk, Zapier can send a message to a specified Microsoft Teams channel. This automation improves communication by making sure team members remain informed and can respond faster to changes in ticket status.
IT
Alert marketing about new tickets.
Stay on top of customer concerns by triggering a Microsoft Teams message when a new Freshdesk ticket is created. This allows marketing teams to track potential brand issues, detect trends, or assess the efficacy of campaigns in real time.
Marketing & Marketing OpsUpdate stakeholders on tickets.
When a note is added to a Freshdesk ticket, Zapier can post an update in Microsoft Teams. This ensures project stakeholders stay in the loop without needing to manually check on ticket statuses, saving time and reducing communication gaps.
Project ManagementSupported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Try ItTriggerInstant - New Ticket Note
Triggers when a Note is added to a Ticket.
Try ItTriggerInstant - Update Contact
Triggers when a user is updated.
Try ItTriggerInstant - NameRequired
- Description
- Notes
- Domains
ActionWrite
- New Contact
Triggers when a new customer is created.
Try ItTriggerInstant - Update Ticket
Triggers when a Ticket is updated.
Try ItTriggerInstant - Ticket NoRequired
- NotesRequired
- PrivateRequired
ActionWrite- Forum Category IdRequired
- NameRequired
- TypeRequired
- VisibilityRequired
- Description
ActionWrite
