Freshdesk + Microsoft Teams
Create Freshdesk tickets from new Microsoft Teams chats
When you receive a new chat in Microsoft Teams, it's important to address the issue swiftly. This workflow makes that easier by creating a ticket in Freshdesk as soon as the chat occurs. It ensures nothing slips through the cracks, streamlines your customer support, and allows your team to move more efficiently.
When you receive a new chat in Microsoft Teams, it's important to address the issue swiftly. This workflow makes that easier by creating a ticket in Freshdesk as soon as the chat occurs. It ensures nothing slips through the cracks, streamlines your customer support, and allows your team to move more efficiently.
- When this happens...New Chat
Triggers when a new chat is created.
- automatically do this!Create Ticket
Create a ticket in Freshdesk for your domain.
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About Freshdesk
Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
