Freshdesk + Microsoft Teams
Send chat messages in Microsoft Teams for new tickets in Freshdesk
Stay updated on your customer support pipeline with this efficient workflow. When a new ticket is created in Freshdesk, a chat message is instantly sent in Microsoft Teams. This process facilitates seamless communication about customer tickets, ensuring your team is promptly notified and can react swiftly to customer needs. It's a simple yet powerful solution to maintain swift and efficient customer service.
Stay updated on your customer support pipeline with this efficient workflow. When a new ticket is created in Freshdesk, a chat message is instantly sent in Microsoft Teams. This process facilitates seamless communication about customer tickets, ensuring your team is promptly notified and can react swiftly to customer needs. It's a simple yet powerful solution to maintain swift and efficient customer service.
- When this happens...New Ticket
Triggers when there is a new ticket is created in Freshdesk.
- automatically do this!Send Chat Message
Sends a message in an existing chat.
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