Teamwork Desk Integrations
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Post new Teamwork Desk tickets to a Slack channel
Do you want an instant message sent to your team's Slack channel whenever a new ticket arrives in your Teamwork Desk inbox? Then this is the integration for you. Now Teamwork Desk and Slack can work together in meeting your time sensitive support desk needs.
Note: This only applies to new tickets that arrive after setting up this integration.
How this Teamwork Desk - Slack integration works
- A new ticket arrives to your Teamwork Desk inbox.
- Zapier then sends a team message with some ticket details to the Slack channel you specify.
Apps involved
- Teamwork Desk
- Slack
Create Teamwork Projects tasks for new Teamwork Desk tickets and then link them
Need some tasks to make sure you address every new ticket? This Zapier integration makes it possible. After activating this integration, new tickets that arrive in your inbox will automatically create a task in Teamwork Projects using the details you specify.
Note: This only applies to new tickets that arrive after setting up this integration.
How this Teamwork Desk - Teamwork Projects integration works
- A new ticket arrives to your Teamwork Desk inbox.
- Zapier creates a new task in Teamwork Projects using the ticket details.
- Zapier then creates a link in Teamwork Desk and Teamwork Projects between the ticket and the task.
Apps involved
- Teamwork Desk
- Teamwork Projects
Get Pushbullet notifications for new Teamwork Desk tickets
If you like receiving instant push notifications to all of your devices using Pushbullet, then this integration is for you. Give yourself better control over your alerts by letting Zapier send you a Pushbullet notification whenever a new Teamwork Desk ticket is created with this integration. Whether you're on your smartphone, tablet, or desktop computer, this integration will keep your finger on the pulse of your help desk tickets.
Note: This only applies to new tickets that arrive after setting up this integration.
How this Teamwork Desk - Pushbullet integration works
- A new ticket arrives to your Teamwork Desk inbox.
- Zapier then sends a Pushbullet notification with ticket details and a link to the new ticket.
Apps involved
- Teamwork Desk
- Pushbullet
Add new Teamwork Desk tickets as tasks in Teamwork Projects
Would you like a task to be created in Teamwork Projects for every new ticket that arrives to your Teamwork Desk inbox? This Zapier integration makes it possible. After activating this integration, new tickets that arrive in your inbox will automatically create a task in Teamwork Projects using the details you specify.
Note: This only applies to new tickets that arrive after setting up this integration.
How this Teamwork Desk - Teamwork Projects integration works
- A new ticket arrives to your Teamwork Desk inbox.
- Zapier then creates a new task in Teamwork Projects using the ticket details.
Apps involved
- Teamwork Desk
- Teamwork Projects
Get Twilio SMS alerts for new Teamwork Desk tickets
If you like staying in the loop with your help desk, even when you're mobile, then this integration can certainly help. Let Zapier send you an Twilio SMS text messages whenever a new Teamwork Desk ticket is created. Knowing about urgent tickets can help prevent the fires before they get started.
Note: This only applies to new tickets that arrive after setting up this integration.
How this Teamwork Desk - Zapier SMS integration works
- A new ticket arrives to your Teamwork Desk inbox.
- Zapier then sends a Twilio SMS text message with some ticket details to the mobile number you specify.
Apps involved
- Teamwork Desk
- Twilio
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Teamwork Desk Integration Details
Launched on Zapier January 9, 2017
Repetitive tasks can take away from the time you could be spending solving problems for your customers. Zapier helps your team stay on top of support tickets and provides easy access to your customer query details by automatically creating workflows in Teamwork Desk. You can also use Zapier to add your customers to your email lists so you can keep in touch long after their problem is solved.
Here are some creative ways to use Teamwork Desk with Zapier:
- Help your teams collaborate on the best solution to your help desk tickets when you use Zapier to post new Teamwork Desk tickets to a Slack channel.
- Create Teamwork Projects tasks for new Teamwork Desk tickets and then link them. That way your team knows exactly who the customer is, what the issue is, and how they are going to divide and conquer. Since the two are linked, both tools will be updated once the ticket is complete, so your customer service team knows nothing slipped through the cracks.
- After a customer query is resolved, there’s always an opportunity to stay in touch with an email nurturing campaign or a company newsletter. You can use Zapier to add new customers to a MailChimp or ActiveCampaign list.
Zapier combines Triggers (like "New Customer") and Actions (like "Add Reply to Ticket") to complete an action in one app when a trigger occurs in another app. These combos—called "Zaps"—complete your tasks automatically.
The following Teamwork Desk Triggers, Searches, and Actions are supported by Zapier:
Triggers when a new customer is created.
Triggers when a customer sends a new reply.
Triggers when a new ticket is created.
Triggers when an agent sends a new reply.
Triggers when a thread has been edited.
Triggers when a ticket is assigned.
Triggers when a ticket note is created.
Triggers when a ticket is unassigned.
Add a reply to a ticket.
Creates a new customer.
Creates a new ticket.
Assigns ticket to the specified user.
Links a Teamwork Projects task to a ticket.
Unassigns a ticket.
Updates an existing customer.
Updates an existing ticket.
Find an existing customer by name or email address.
Finds an existing ticket by ticket ID or keyword search.
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