Post new Teamwork Desk tickets to a Slack channel
Teamwork Desk + Slack
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Create Teamwork tasks for new Teamwork Desk tickets and then link them
Teamwork Desk + Teamwork
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Get Pushbullet notifications for new Teamwork Desk tickets
Teamwork Desk + Pushbullet
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Add new Teamwork Desk tickets as tasks in Teamwork
Teamwork Desk + Teamwork
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Get Twilio SMS alerts for new Teamwork Desk tickets
Teamwork Desk + Twilio
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Get instant alerts about new Teamwork Desk tickets as direct messages on Slack
Teamwork Desk + Slack
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Repetitive tasks can take away from the time you could be spending solving problems for your customers. Zapier helps your team stay on top of support tickets and provides easy access to your customer query details by automatically creating workflows in Teamwork Desk. You can also use Zapier to add your customers to your email lists so you can keep in touch long after their problem is solved.

Here are some creative ways to use Teamwork Desk with Zapier:

Help your teams collaborate on the best solution to your help desk tickets when you use Zapier to post new Teamwork Desk tickets to a Slack channel.
Create Teamwork Projects tasks for new Teamwork Desk tickets and then link them. That way your team knows exactly who the customer is, what the issue is, and how they are going to divide and conquer. Since the two are linked, both tools will be updated once the ticket is complete, so your customer service team knows nothing slipped through the cracks.
After a customer query is resolved, there’s always an opportunity to stay in touch with an email nurturing campaign or a company newsletter. You can use Zapier to add new customers to a MailChimp or ActiveCampaign list.

The following Teamwork Desk Triggers, Searches, Filters, and Actions are supported by Zapier:

Triggers

Actions

Add Reply to Ticket
Add a reply to a ticket.
Create Customer
Creates a new customer.
Create Ticket
Creates a new ticket.
Assign Ticket
Assigns ticket to the specified user.
Link Task to Ticket
Links a Teamwork Projects task to a ticket.
Unassign Ticket
Unassigns a ticket.
Update Customer
Updates an existing customer.
Update Ticket
Updates an existing ticket.

Searches

Find Customer
Find an existing customer by name or email address.
Find Ticket
Finds an existing ticket by ticket ID or keyword search.
Find or Create Customer
Finds or creates a specific findCustomer.
Find or Create Ticket
Finds or creates a specific findTicket.

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FreshBooks

Microsoft Teams

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JotForm

Microsoft Excel

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Google Calendar

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Asana

Airtable

Calendly

Zoom

Keap Max Classic

Jira Software Cloud

Productboard

Facebook Lead Ads

Google Forms

Microsoft Outlook

Facebook Messenger

SQL Server

LiveChat

Azure DevOps

Mailchimp

WPForms

ClickSend SMS

SharpSpring

tawk.to

Glip

Webex

Temi

Google Drive

WordPress

Microsoft To-Do

GitHub

Mailparser

RingCentral

Chargebee

TextMagic

Wrike

GitLab

PagerDuty

Crisp

Syncro

Rev

SEMrush

Stripe

Zendesk

Intercom

PandaDoc

Netlify

Ninja Forms

Harvest

Microsoft Office 365

Formidable Forms

Capsule CRM

Design Pickle

PipelineDeals

Avochato

Active Collab

Plecto

Twitter