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Teamwork Desk Integrations

Ways to Automate Teamwork Desk

Post new Teamwork Desk tickets to a Slack channel

Create Teamwork Projects tasks for new Teamwork Desk tickets and then link them

Get Pushbullet notifications for new Teamwork Desk tickets

Add new Teamwork Desk tickets as tasks in Teamwork Projects

Get Twilio SMS alerts for new Teamwork Desk tickets

Get instant alerts about new Teamwork Desk tickets as direct messages on Slack

Add new Teamwork Desk tickets to your Google Tasks

Add new Teamwork Desk customers to your Google Contacts

Add new Teamwork Desk customers to a MailChimp list

Create new Teamwork Desk tickets from emails processed by Parseur

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You can do so much more with Teamwork Desk by connecting it to the other apps you use like Teamwork, Slack, and Typeform to automate the tedious tasks in your workflow.

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About Teamwork Desk

Teamwork Desk makes it easy for your team to handle any customer support queries that come their way.

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Triggers

Ticket Unassigned Instant

Triggers when a ticket is unassigned.

Thread Edited Instant

Triggers when a thread has been edited.

New Ticket Instant

Triggers when a new ticket is created.

New Ticket Note Instant

Triggers when a ticket note is created.

New Agent Reply Instant

Triggers when an agent sends a new reply.

New Customer Reply Instant

Triggers when a customer sends a new reply.

New Customer Instant

Triggers when a new customer is created.

Ticket Assigned Instant

Triggers when a ticket is assigned.

Searches

Find Customer

Find an existing customer by name or email address.

Optionally, create one if none are found.

Find Ticket

Finds an existing ticket by ticket ID or keyword search.

Optionally, create one if none are found.

Actions

Link Task to Ticket

Links a Teamwork Projects task to a ticket.

Update Customer

Updates an existing customer.

Create Ticket

Creates a new ticket.

Update Ticket

Updates an existing ticket.

Add Reply to Ticket

Add a reply to a ticket.

Create Customer

Creates a new customer.

Unassign Ticket

Unassigns a ticket.

Assign Ticket

Assigns ticket to the specified user.

What are Triggers, Searches, & Actions?

Triggers, Searches and Actions are the building blocks that power your integrations. Triggers watch for events in your apps, then kick off a sequence of Searches and Actions. Searches look up existing data, and Actions create new items. These combos—called "Zaps"—complete your tasks automatically.

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Tip Multi-Step Zaps

Try using one Trigger to send multiple Searches and Actions into motion. Multi-Step Zaps help your apps work in harmony.

Make a Multi-Step Zap

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What's a Zap?

A Zap is a connection between two apps made of a trigger and an action. Whenever the trigger event happens, Zapier will automatically make the action event happen for you!