Post new Teamwork Desk tickets to a Slack channel
Teamwork Desk + Slack
Zapier allows you to instantly connect Teamwork Desk with 2,000+ apps to automate your work and find productivity super powers.
Teamwork Desk + Slack
Teamwork Desk + Teamwork Projects + Teamwork Desk
Teamwork Desk + Pushbullet
Teamwork Desk + Teamwork Projects
Teamwork Desk + Twilio
Launched on Zapier:
Repetitive tasks can take away from the time you could be spending solving problems for your customers. Zapier helps your team stay on top of support tickets and provides easy access to your customer query details by automatically creating workflows in Teamwork Desk. You can also use Zapier to add your customers to your email lists so you can keep in touch long after their problem is solved.
Here are some creative ways to use Teamwork Desk with Zapier:
Help your teams collaborate on the best solution to your help desk tickets when you use Zapier to post new Teamwork Desk tickets to a Slack channel.
Create Teamwork Projects tasks for new Teamwork Desk tickets and then link them. That way your team knows exactly who the customer is, what the issue is, and how they are going to divide and conquer. Since the two are linked, both tools will be updated once the ticket is complete, so your customer service team knows nothing slipped through the cracks.
After a customer query is resolved, there’s always an opportunity to stay in touch with an email nurturing campaign or a company newsletter. You can use Zapier to add new customers to a MailChimp or ActiveCampaign list.
The following Teamwork Desk Triggers, Searches, and Actions are supported by Zapier:
Triggers when a new customer is created.
Triggers when a new ticket is created.
Triggers when a thread has been edited.
Triggers when a ticket note is created.
Triggers when a customer sends a new reply.
Triggers when an agent sends a new reply.
Triggers when a ticket is assigned.
Triggers when a ticket is unassigned.
Add a reply to a ticket.
Creates a new ticket.
Links a Teamwork Projects task to a ticket.
Updates an existing customer.
Creates a new customer.
Assigns ticket to the specified user.
Unassigns a ticket.
Updates an existing ticket.
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