Post new Teamwork Desk tickets to a Slack channel
Teamwork Desk + Slack
Teamwork Desk Integrations
Do more with Teamwork Desk
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Create Teamwork Projects tasks for new Teamwork Desk tickets and then link them
Teamwork Desk + Teamwork Projects
Get Pushbullet notifications for new Teamwork Desk tickets
Teamwork Desk + Pushbullet
Add new Teamwork Desk tickets as tasks in Teamwork Projects
Teamwork Desk + Teamwork Projects
Get Twilio SMS alerts for new Teamwork Desk tickets
Teamwork Desk + Twilio
Teamwork Desk Integration Details
Launched on Zapier:
Repetitive tasks can take away from the time you could be spending solving problems for your customers. Zapier helps your team stay on top of support tickets and provides easy access to your customer query details by automatically creating workflows in Teamwork Desk. You can also use Zapier to add your customers to your email lists so you can keep in touch long after their problem is solved.
Here are some creative ways to use Teamwork Desk with Zapier:
Help your teams collaborate on the best solution to your help desk tickets when you use Zapier to post new Teamwork Desk tickets to a Slack channel.
Create Teamwork Projects tasks for new Teamwork Desk tickets and then link them. That way your team knows exactly who the customer is, what the issue is, and how they are going to divide and conquer. Since the two are linked, both tools will be updated once the ticket is complete, so your customer service team knows nothing slipped through the cracks.
After a customer query is resolved, there’s always an opportunity to stay in touch with an email nurturing campaign or a company newsletter. You can use Zapier to add new customers to a MailChimp or ActiveCampaign list.
The following Teamwork Desk Triggers, Searches, and Actions are supported by Zapier:
Triggers
InstantNew Customer
Triggers when a new customer is created.
InstantNew Ticket
Triggers when a new ticket is created.
InstantThread Edited
Triggers when a thread has been edited.
InstantNew Ticket Note
Triggers when a ticket note is created.
InstantNew Customer Reply
Triggers when a customer sends a new reply.
InstantNew Agent Reply
Triggers when an agent sends a new reply.
InstantTicket Assigned
Triggers when a ticket is assigned.
InstantTicket Unassigned
Triggers when a ticket is unassigned.
Actions
Add Reply to Ticket
Add a reply to a ticket.
Create Ticket
Creates a new ticket.
Link Task to Ticket
Links a Teamwork Projects task to a ticket.
Update Customer
Updates an existing customer.
Create Customer
Creates a new customer.
Assign Ticket
Assigns ticket to the specified user.
Unassign Ticket
Unassigns a ticket.
Update Ticket
Updates an existing ticket.
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