Teamwork Desk

Teamwork Desk Integrations

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Teamwork Desk Integration Details

Launched on Zapier January 9, 2017

Repetitive tasks can take away from the time you could be spending solving problems for your customers. Zapier helps your team stay on top of support tickets and provides easy access to your customer query details by automatically creating workflows in Teamwork Desk. You can also use Zapier to add your customers to your email lists so you can keep in touch long after their problem is solved.

Here are some creative ways to use Teamwork Desk with Zapier:

  • Help your teams collaborate on the best solution to your help desk tickets when you use Zapier to post new Teamwork Desk tickets to a Slack channel.
  • Create Teamwork Projects tasks for new Teamwork Desk tickets and then link them. That way your team knows exactly who the customer is, what the issue is, and how they are going to divide and conquer. Since the two are linked, both tools will be updated once the ticket is complete, so your customer service team knows nothing slipped through the cracks.
  • After a customer query is resolved, there’s always an opportunity to stay in touch with an email nurturing campaign or a company newsletter. You can use Zapier to add new customers to a MailChimp or ActiveCampaign list.

Zapier combines Triggers (like "New Customer") and Actions (like "Add Reply to Ticket") to complete an action in one app when a trigger occurs in another app. These combos—called "Zaps"—complete your tasks automatically.

The following Teamwork Desk Triggers, Searches, and Actions are supported by Zapier:

New Customer

Triggers when a new customer is created.

New Customer Reply

Triggers when a customer sends a new reply.

New Ticket

Triggers when a new ticket is created.

New Agent Reply

Triggers when an agent sends a new reply.

Thread Edited

Triggers when a thread has been edited.

Ticket Assigned

Triggers when a ticket is assigned.

New Ticket Note

Triggers when a ticket note is created.

Ticket Unassigned

Triggers when a ticket is unassigned.

Add Reply to Ticket

Add a reply to a ticket.

Create Customer

Creates a new customer.

Create Ticket

Creates a new ticket.

Assign Ticket

Assigns ticket to the specified user.

Link Task to Ticket

Links a Teamwork Projects task to a ticket.

Unassign Ticket

Unassigns a ticket.

Update Customer

Updates an existing customer.

Update Ticket

Updates an existing ticket.

Find Customer

Find an existing customer by name or email address.

Find Ticket

Finds an existing ticket by ticket ID or keyword search.

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