Teamwork Desk Integrations

  • Post new Teamwork Desk tickets to a Slack channel

    Do you want an instant message sent to your team's Slack channel whenever a new ticket arrives in your Teamwork Desk inbox? Then this is the integration for you. Now Teamwork Desk and Slack can work together in meeting your time sensitive support desk needs.

    Note: This only applies to new tickets that arrive after setting up this integration.

    How this Teamwork Desk - Slack integration works

    1. A new ticket arrives to your Teamwork Desk inbox.
    2. Zapier then sends a team message with some ticket details to the Slack channel you specify.

    Apps involved

    • Teamwork Desk
    • Slack
  • Create Teamwork Projects tasks for new Teamwork Desk tickets and then link them

    Need some tasks to make sure you address every new ticket? This Zapier integration makes it possible. After activating this integration, new tickets that arrive in your inbox will automatically create a task in Teamwork Projects using the details you specify.

    Note: This only applies to new tickets that arrive after setting up this integration.

    How this Teamwork Desk - Teamwork Projects integration works

    1. A new ticket arrives to your Teamwork Desk inbox.
    2. Zapier creates a new task in Teamwork Projects using the ticket details.
    3. Zapier then creates a link in Teamwork Desk and Teamwork Projects between the ticket and the task.

    Apps involved

    • Teamwork Desk
    • Teamwork Projects
  • Get Pushbullet notifications for new Teamwork Desk tickets

    If you like receiving instant push notifications to all of your devices using Pushbullet, then this integration is for you. Give yourself better control over your alerts by letting Zapier send you a Pushbullet notification whenever a new Teamwork Desk ticket is created with this integration. Whether you're on your smartphone, tablet, or desktop computer, this integration will keep your finger on the pulse of your help desk tickets.

    Note: This only applies to new tickets that arrive after setting up this integration.

    How this Teamwork Desk - Pushbullet integration works

    1. A new ticket arrives to your Teamwork Desk inbox.
    2. Zapier then sends a Pushbullet notification with ticket details and a link to the new ticket.

    Apps involved

    • Teamwork Desk
    • Pushbullet
  • Add new Teamwork Desk tickets as tasks in Teamwork Projects

    Would you like a task to be created in Teamwork Projects for every new ticket that arrives to your Teamwork Desk inbox? This Zapier integration makes it possible. After activating this integration, new tickets that arrive in your inbox will automatically create a task in Teamwork Projects using the details you specify.

    Note: This only applies to new tickets that arrive after setting up this integration.

    How this Teamwork Desk - Teamwork Projects integration works

    1. A new ticket arrives to your Teamwork Desk inbox.
    2. Zapier then creates a new task in Teamwork Projects using the ticket details.

    Apps involved

    • Teamwork Desk
    • Teamwork Projects
  • Get Twilio SMS alerts for new Teamwork Desk tickets

    If you like staying in the loop with your help desk, even when you're mobile, then this integration can certainly help. Let Zapier send you an Twilio SMS text messages whenever a new Teamwork Desk ticket is created. Knowing about urgent tickets can help prevent the fires before they get started.

    Note: This only applies to new tickets that arrive after setting up this integration.

    How this Teamwork Desk - Zapier SMS integration works

    1. A new ticket arrives to your Teamwork Desk inbox.
    2. Zapier then sends a Twilio SMS text message with some ticket details to the mobile number you specify.

    Apps involved

    • Teamwork Desk
    • Twilio
  • Get instant alerts about new Teamwork Desk tickets as direct messages on Slack

    Do you want a direct message sent to you or a teammate on Slack whenever a new ticket arrives in your Teamwork Desk inbox? Then this is the integration for you. Now Teamwork Desk and Slack can work together in meeting your time sensitive support desk needs.

    Note: This only applies to new tickets that arrive after setting up this integration.

    How this Teamwork Desk - Slack integration works

    1. A new ticket arrives to your Teamwork Desk inbox.
    2. Zapier then sends a direct message with some ticket details to the Slack user you specify.

    Apps involved

    • Teamwork Desk
    • Slack
  • Add new Teamwork Desk tickets to your Google Tasks

    Would you like Teamwork Desk tickets to become tasks in your Google Tasks? Use this integration, and whenever a new ticket is created in Teamwork Desk, Zapier will add a new task to your Google Tasks using the ticket details. You will then have your own personal task list to keep you on top of your help desk tickets.

    Note: This only applies to new tickets that arrive after setting up this integration.

    How this Teamwork Desk - Google Tasks integration works

    1. A new ticket arrives to your Teamwork Desk inbox.
    2. Zapier then creates a new task in Google Tasks using the ticket details.

    Apps involved

    • Teamwork Desk
    • Google Tasks
  • Add new Teamwork Desk customers to your Google Contacts

    Do you have a need for your Teamwork Desk customers to be available in other communication apps? With this integration, they can be. Whenever a new customer is created in Teamwork Desk, Zapier will also add their contact information into your Google Contacts. You can then communicate with them using whatever Google or Android app you choose.

    Note: This Zapier integration does not import your existing Teamwork Desk customers, rather it only adds the new ones created after setting this up.

    How this Teamwork Desk - Google Contacts integration works

    1. A new customer is added in Teamwork Desk.
    2. Zapier then adds the customer to your Google Contacts.

    Apps involved

    • Teamwork Desk
    • Google Contacts
  • Add new Teamwork Desk customers to a MailChimp list

    Good communication is key for customer satisfaction. Why not keep your MailChimp list up-to-date with your latest help desk customers? Once this integration is active, any new Teamwork Desk customers will be automatically added to the MailChimp list you specify. The list will always be ready for the latest newsletter or announcement you choose to send them.

    Note: This Zapier integration does not import your existing Teamwork Desk customers, rather it only adds the new ones created after setting this up.

    How this Teamwork Desk - MailChimp integration works

    1. A new customer is added in Teamwork Desk
    2. Zapier then adds the customer to the MailChimp list you specify

    Apps involved

    • Teamwork Desk
    • MailChimp
  • Create new Teamwork Desk tickets from emails processed by Parseur

    It is easy for support tickets in your inbox to get lost in the shuffle. For instance new user requests coming from a web form or system monitoring notifications alerting of an issue. With Parseur you can extract ticket information coming from multiple emails channels, all in a few clicks. Then, use this Zapier integration to create new Teamwork Desk tickets with this data.

    Note: This Zapier integration doesn't import already processed email data, only new emails received after you've set it up

    How this Parseur-Teamwork Desk integration works

    1. A new email is received and processed by Parseur
    2. Zapier creates a new Teamwork Desk ticket

    Apps involved

    • A Parseur account with a parser already set up
    • A Teamwork Desk account

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Teamwork Desk Integration Details

Launched on Zapier October 13, 2016

Repetitive tasks can take away from the time you could be spending solving problems for your customers. Zapier helps your team stay on top of support tickets and provides easy access to your customer query details by automatically creating workflows in Teamwork Desk. You can also use Zapier to add your customers to your email lists so you can keep in touch long after their problem is solved.

Here are some creative ways to use Teamwork Desk with Zapier:

  • Help your teams collaborate on the best solution to your help desk tickets when you use Zapier to post new Teamwork Desk tickets to a Slack channel.
  • Create Teamwork Projects tasks for new Teamwork Desk tickets and then link them. That way your team knows exactly who the customer is, what the issue is, and how they are going to divide and conquer. Since the two are linked, both tools will be updated once the ticket is complete, so your customer service team knows nothing slipped through the cracks.
  • After a customer query is resolved, there’s always an opportunity to stay in touch with an email nurturing campaign or a company newsletter. You can use Zapier to add new customers to a MailChimp or ActiveCampaign list.

Zapier combines Triggers (like "New Ticket") and Actions (like "Create Ticket") to complete an action in one app when a trigger occurs in another app. These combos—called "Zaps"—complete your tasks automatically.

The following Teamwork Desk Triggers, Searches, and Actions are supported by Zapier:

New Ticket

Triggers when a new ticket is created.

New Customer Reply

Triggers when a customer sends a new reply.

New Customer

Triggers when a new customer is created.

Ticket Unassigned

Triggers when a ticket is unassigned.

Thread Edited

Triggers when a thread has been edited.

New Ticket Note

Triggers when a ticket note is created.

New Agent Reply

Triggers when an agent sends a new reply.

Ticket Assigned

Triggers when a ticket is assigned.

Create Ticket

Creates a new ticket.

Add Reply to Ticket

Add a reply to a ticket.

Create Customer

Creates a new customer.

Link Task to Ticket

Links a Teamwork Projects task to a ticket.

Update Customer

Updates an existing customer.

Update Ticket

Updates an existing ticket.

Unassign Ticket

Unassigns a ticket.

Assign Ticket

Assigns ticket to the specified user.

Find Customer

Find an existing customer by name or email address.

Find Ticket

Finds an existing ticket by ticket ID or keyword search.

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