Create JIRA issues for new or updated PagerDuty incidents
PagerDuty + Jira Software Server
PagerDuty Integrations
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PagerDuty Integration Details
Launched on Zapier:
Creating a great customer experience requires constant communication within your team. You can use Zapier with PagerDuty to automatically create issues in your project management system and keep records for important tasks so your team can focus on creating and maintaining great customer experiences. You can even use Zapier to remind your team members when they’re on call—so nothing slips through the cracks.
Here are some creative ways to use PagerDuty with Zapier:
Make sure your team members know when they’re on call. Set up a weekly or daily trigger to find the user on call in PagerDuty and send a reminder message through Slack.
Create JIRA issues for new or updated PagerDuty incidents so your development team can get them resolved faster.
The last thing you want to worry about in an all-hands-on-deck situation is record-keeping. You can focus on more important tasks when you use Zapier to add new rows to a Google Sheets spreadsheet when there are new or updated incidents in PagerDuty.
The following PagerDuty Triggers, Searches, and Actions are supported by Zapier:
Triggers
InstantNew or Updated Incident
Triggers when new incidents are created, or when existing incidents change state.
Actions
Add Acknowledge Event
Acknowledge the incident with this Incident Key.
Add Trigger Event
Trigger an incident in PagerDuty with this Incident Key.
Add Resolve Event
Resolve the incident with this Incident Key.
Searches
Find User on Call
Find the user on call for a specific schedule.
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