PagerDuty Integrations

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PagerDuty Integration Details

Launched on Zapier August 30, 2013

Creating a great customer experience requires constant communication within your team. You can use Zapier with PagerDuty to automatically create issues in your project management system and keep records for important tasks so your team can focus on creating and maintaining great customer experiences. You can even use Zapier to remind your team members when they’re on call—so nothing slips through the cracks.

Here are some creative ways to use PagerDuty with Zapier:

  • Make sure your team members know when they’re on call. Set up a weekly or daily trigger to find the user on call in PagerDuty and send a reminder message through Slack.
  • Create JIRA issues for new or updated PagerDuty incidents so your development team can get them resolved faster.
  • The last thing you want to worry about in an all-hands-on-deck situation is record-keeping. You can focus on more important tasks when you use Zapier to add new rows to a Google Sheets spreadsheet when there are new or updated incidents in PagerDuty.

Zapier combines Triggers (like "New or Updated Incident") and Actions (like "Add Acknowledge Event") to complete an action in one app when a trigger occurs in another app. These combos—called "Zaps"—complete your tasks automatically.

The following PagerDuty Triggers, Searches, and Actions are supported by Zapier:

Add Acknowledge Event

Acknowledge the incident with this Incident Key.

Add Resolve Event

Resolve the incident with this Incident Key.

Add Trigger Event

Trigger an incident in PagerDuty with this Incident Key.

New or Updated Incident

Triggers when new incidents are created, or when existing incidents change state.

Find User on Call

Find the user on call for a specific schedule.

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PagerDuty is the leading digital operations management platform for businesses, that integrates with ITOps and DevOps monitoring stacks to improve operational reliability and agility. From enriching and aggregating events to correlating them into actionable incidents, PagerDuty provides insights so you can intelligently respond to critical disruptions for exceptional customer experience. With hundreds of native integrations with monitoring and collaboration tools, automated scheduling, advanced reporting, and guaranteed reliability, PagerDuty is trusted by thousands of organizations globally to increase business and employee efficiency.

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