How to connect PagerDuty + Zendesk
Zapier lets you send info between PagerDuty and Zendesk automatically—no code required.
- Free forever for core features
- 14 day trial for premium features & apps
Quickly automate PagerDuty and Zendesk workflows with Zapier's templates
Create tickets on Zendesk for new or updated incidents on PagerDuty
Create tickets on Zendesk for new or updated incidents on PagerDutyPremiumTrigger incidents on PagerDuty for new Zendesk tickets
Trigger incidents on PagerDuty for new Zendesk ticketsPremium
Top companies trust Zapier to automate work and free up time
Connect your apps and automate workflows
Easy automation for busy people. Zapier moves info between your web apps automatically, so you can focus on your most important work.
Event Type
Only watch for events of this type.
Assigned To
Service IDRequired
Please enter the service id for which you are expecting the webhook event
Try ItIntegration KeyRequired
We will resolve an incident on this service. Note: Only API call services will work. Email integration will not work if selected.
Incident KeyRequired
Give a string that uniquely identifies an open incident (even if many events are received for it) so that you don't get alerted multiple times. Learn more here.
Incident Key Filter Regex
If you want to only use part of the incident key field, give a regular expression to parse part out. Learn more here.
Description
These notes will be added to the associated incident.
ScheduleRequired
Start TimeRequired
Limit matches by start time. Can be something like +1 month to only show events with a start time later than in a month from now.
End TimeRequired
Limit matches by end time. Can be something like +1 month to only show events with an end time later than in a month from now.
New Organization
Triggers when a new organization is added to Zendesk.
Try It
Integration KeyRequired
The service we will acknowledge an incident on. Note: Only API call services will work. Email integration will not work if selected.
Incident KeyRequired
The Incident Key is a string that uniquely identifies an open incident (even if many events are received for it). This value may be the server name, timestamp or metric that is being monitored. It is helpful for preventing duplicate incidents.
Incident Key Filter Regex
If you want to only use part of the incident key field, give a regular expression to parse part out. Learn more here.
Description
These notes will be added to the associated incident.
Integration KeyRequired
We'll create an incident on this service. Note: Only API call services will work. Email integration will not work if selected.
DescriptionRequired
These notes will be added to the associated incident.
Incident Key
Give a string that uniquely identifies an open incident (even if many events are received for it) so that you don't get alerted multiple times. Learn more here.
Incident Key Filter Regex
If you want to only use part of the incident key field, give a regular expression to parse part out. Learn more here.
Source URL
If provided, this URL will appear as a link in the triggered PagerDuty incident.
Source Name
If provided, the title of a link for more information on this event.
New Group
Triggers when a new group is created.
Try ItRecent Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
Try It
How PagerDuty + Zendesk Integrations Work
- Step 1: Authenticate PagerDuty and Zendesk.30 seconds
- Step 2: Pick one of the apps as a trigger, which will kick off your automation.15 seconds
- Step 3: Choose a resulting action from the other app.15 seconds
- Step 4: Select the data you want to send from one app to the other.2 minutes
- That’s it! More time to work on other things.
Related categories
Related categories
Get started for free
You can't add more hours to the day. Zapier is the next best thing.