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Create tickets on Zendesk for new or updated incidents on PagerDuty

  1. When this happensStep 1: New or Updated Incident

  2. Then do thisStep 2: Create Ticket

If your support team needs to be aware of PagerDuty incidents the moment they happen, this PagerDuty Zendesk integration is an excellent choice. Once active, it will trigger for each new or updated incident on PagerDuty, creating a new ticket on Zendesk with everything you need to ensure nothing critical ever gets overlooked.

How It Works

  1. A new incident is created or updated on PagerDuty
  2. Zapier automatically creates an account on Zendesk

What You Need

  • PagerDuty account
  • Zendesk account
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Connect PagerDuty + Zendesk in Minutes

It's easy to connect PagerDuty + Zendesk and requires absolutely zero coding experience—the only limit is your own imagination.

All Triggers & Actions

InstantNew or Updated Incident

Triggers when new incidents are created, or when existing incidents change state.

New Organization

Triggers when a new organization is added to Zendesk.

New Action on Ticket

Triggers when there is activity (an audit) on a specific ticket. Can only watch one ticket per Zap.

New User

Triggers when a new user is created.

New Group

Triggers when a new group is created.

Recent Ticket

Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

New Ticket

Triggers when a new ticket is added to a view.

New View

Triggers when a new view is created.