When this happens...
PagerDutyNew or Updated Incident
Then do this...
ZendeskCreate Ticket

If your support team needs to be aware of PagerDuty incidents the moment they happen, this PagerDuty Zendesk integration is an excellent choice. Once active, it will trigger for each new or updated incident on PagerDuty, creating a new ticket on Zendesk with everything you need to ensure nothing critical ever gets overlooked.

How It Works

  1. A new incident is created or updated on PagerDuty
  2. Zapier automatically creates an account on Zendesk

What You Need

  • PagerDuty account
  • Zendesk account

Why Zapier?


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It's easy to connect PagerDuty + Zendesk and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New or Updated Incident

Triggers when new incidents are created, or when existing incidents change state.

Add Acknowledge Event

Acknowledge the incident with this Incident Key.

New User

Triggers when a new user is created.

Add Trigger Event

Trigger an incident in PagerDuty with this Incident Key.

New Ticket

Triggers when a new ticket is added to a view.

Add Resolve Event

Resolve the incident with this Incident Key.

New Group

Triggers when a new group is created.

Attach File to Ticket

Attach a file to an existing ticket.

New Forum

Triggers when a new forum is added.

Create User

Create a new user.

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Become a Zapier Integration Partner

PagerDuty is the leading digital operations management platform for businesses, that integrates with ITOps and DevOps monitoring stacks to improve operational reliability and agility. From enriching and aggregating events to correlating them into actionable incidents, PagerDuty provides insights so you can intelligently respond to critical disruptions for exceptional customer experience. With hundreds of native integrations with monitoring and collaboration tools, automated scheduling, advanced reporting, and guaranteed reliability, PagerDuty is trusted by thousands of organizations globally to increase business and employee efficiency.

Learn More

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

See Zendesk Integrations