PagerDuty + Zendesk

Trigger incidents on PagerDuty for new Zendesk tickets

Want to make sure PagerDuty reflects all your support issues accurately? Use this Zendesk PagerDuty integration to connect it with your Zendesk setup, triggering with each new ticket on the system and automatically using the data to create a PagerDuty incident on the service you define, ensuring nothing falls through the cracks from then on.

Want to make sure PagerDuty reflects all your support issues accurately? Use this Zendesk PagerDuty integration to connect it with your Zendesk setup, triggering with each new ticket on the system and automatically using the data to create a PagerDuty incident on the service you define, ensuring nothing falls through the cracks from then on.

  1. When this happens...
    ZendeskZendesk
    New Ticket in View

    Triggers when a new ticket is added to a view.

    TriggerScheduled
  2. automatically do this!
    PagerDutyPagerDuty
    Add Trigger Event

    Trigger an incident in PagerDuty with this Incident Key.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Zendesk triggers, actions, and search

    New Group

    Triggers when a new group is created.

    Trigger
    Scheduled
    Try It
    • Organization

    Trigger
    Scheduled
    Try It
  • Zendesk triggers, actions, and search

    New Organization

    Triggers when a new organization is created.

    Trigger
    Scheduled
    Try It
    • Organization

    Trigger
    Scheduled
    Try It
    • ViewRequired

    Trigger
    Scheduled
    Try It
    • Tags

    Trigger
    Instant
    Try It
    • Ticket (Required for non-admins)

    Trigger
    Scheduled
    Try It
  • Zendesk triggers, actions, and search

    New User

    Triggers when a new user is created.

    Trigger
    Scheduled
    Try It
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About PagerDuty

In an always-on world, teams trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. PagerDuty is the central nervous system for a company's digital operations. PagerDuty identifies issues and opportunities in real time and brings together the right people to respond to problems faster and prevent them in the future. From digital disruptors to Fortune 500 companies, over 12,000 businesses rely on PagerDuty to help them continually improve their digital operations-so their teams can spend less time reacting to incidents and more time building for the future.
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Related categories

  • Server Monitoring

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zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn moreHelp

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  • Customer Support

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