When this happens...
ZendeskNew Ticket
Then do this...
PagerDutyAdd Trigger Event

Want to make sure PagerDuty reflects all your support issues accurately? Use this Zendesk PagerDuty integration to connect it with your Zendesk setup, triggering with each new ticket on the system and automatically using the data to create a PagerDuty incident on the service you define, ensuring nothing falls through the cracks from then on.

How It Works

  1. A new ticket is created on Zendesk
  2. Zapier automatically adds an incident on PagerDuty

What You Need

  • Zendesk account
  • PagerDuty account

Why Zapier?


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It's easy to connect PagerDuty + Zendesk and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New or Updated Incident

Triggers when new incidents are created, or when existing incidents change state.

Add Acknowledge Event

Acknowledge the incident with this Incident Key.

New User

Triggers when a new user is created.

Add Trigger Event

Trigger an incident in PagerDuty with this Incident Key.

New Ticket

Triggers when a new ticket is added to a view.

Add Resolve Event

Resolve the incident with this Incident Key.

New Group

Triggers when a new group is created.

Attach File to Ticket

Attach a file to an existing ticket.

New Forum

Triggers when a new forum is added.

Create User

Create a new user.

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Become a Zapier Integration Partner

PagerDuty is the leading digital operations management platform for businesses, that integrates with ITOps and DevOps monitoring stacks to improve operational reliability and agility. From enriching and aggregating events to correlating them into actionable incidents, PagerDuty provides insights so you can intelligently respond to critical disruptions for exceptional customer experience. With hundreds of native integrations with monitoring and collaboration tools, automated scheduling, advanced reporting, and guaranteed reliability, PagerDuty is trusted by thousands of organizations globally to increase business and employee efficiency.

Learn More

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

See Zendesk Integrations