Freshservice Integrations

  • Add cards to Trello from new Freshservice tickets

    If your Freshservice tickets require action on Trello, do yourself a favor and set up this Freshservice Trello integration. It will be triggered by every new ticket on Freshservice, creating a new card on Trello with all the details you need to stay productive and responsive.

    How It Works

    1. A new ticket is received on Freshservice
    2. Zapier automatically creates a Trello card

    What You Need

    • Freshservice account
    • Trello account
  • Send Slack messages for new Freshservice tickets

    Want to keep up with your support activities from Slack? Find out about new tickets as soon as they happen by setting up this Freshservice Slack integration, after which a new message will be sent out on Slack for each new ticket you receive on Freshservice after that.

    How It Works

    1. A new ticket is received on Freshservice
    2. Zapier automatically sends a Slack message

    What You Need

    • Freshservice account
    • Slack account
  • Add tickets to Freshservice from new rows on Google Sheets

    Want to route those Google Form responses directly into Freshservice? This integration with Google Sheets should do the trick once you set it up. It will then trigger for each new row on Google Sheets, adding a new ticket to Freshservice with every one from then on.

    How It Works

    1. A new row is added on Google Sheets
    2. Zapier automatically adds a ticket to Freshservice

    What You Need

    • Google Sheets account
    • Freshservice account
  • Send Freshdesk tickets to Freshservice

    Trying to connect multiple support platforms can be a chore, especially when they sound similar, but we're here to help with some ticketing automation. This Zap will watch for any new ticket on Freshdesk, sending all the information you require over to Freshservice where a matching ticket will be created as well.

    How It Works

    1. A new ticket is added on Freshdesk
    2. Zapier automatically creates a Freshservice ticket

    What You Need

    • Freshdesk account
    • Freshservice account
  • Add tickets to Freshservice from new entries on Typeform

    If your support tickets are coming in through Typeform as well, they can be linked directly into your Freshservice setup so you don't waste any time taking care of them. This Typeform Freshservice integration will create a new ticket on Freshservice for each new entry detected on Typeform after it's been set up, so relax and leave it to us!

    How It Works

    1. A new entry is received on Typeform
    2. Zapier automatically creates a ticket on Freshservice

    What You Need

    • Typeform account
    • Freshservice account
  • Create detailed Google Calendar events for new Freshservice tickets

    Tired of all the scheduling that comes with your customer support tickets? Get some support yourself with this Freshservice Google Calendar integration. Once active, it will create a new detailed event on Google Calendar with all the information you need from new tickets on Freshservice, keeping you efficient and reactive.

    How It Works

    1. A new ticket is added on Freshservice
    2. Zapier automatically creates a new detailed event on Google Calendar

    What You Need

    • Freshservice account
    • Google Calendar account
  • Send Twilio SMS messages for updated Freshservice tickets

    Looking for the best way to respond to updated Freshservice tickets? This Freshservice Twilio integration can help with that whether you're reaching out to customers or your team. It will trigger every time a ticket is updated on Freshservice, automatically sending out a Twilio SMS message from Twilio for each.

    How It Works

    1. A new ticket is updated on Freshservice
    2. Zapier automatically sends an SMS through Twilio

    What You Need

    • Freshservice account
    • Twilio account
  • Create Freshservice tickets for updated rows on Google Sheets

    If you can't afford to miss a single customer issue, try putting this Google Sheets Freshservice integration to work for you, tracking updates on Google Sheets. Every change to a row will trigger it once active, automatically sending the information to Freshservice and creating a new ticket with it.

    How It Works

    1. A new row is updated on Google Sheets
    2. Zapier automatically creates a Freshservice ticket

    What You Need

    • Google Sheets account
    • Freshservice account
  • Send Slack messages for updated Freshservice tickets

    Need your Slack channel to know the moment there's any change to a support ticket? Activate this Freshservice Slack integration and we'll make sure of it, sending out a message with every detail you specify from each ticket that gets updated on Freshservice from then on.

    How It Works

    1. A new ticket is updated on Freshservice
    2. Zapier automatically sends a message on Slack

    What You Need

    • Freshservice account
    • Slack account
  • You website is down! Get Pingdom alerts as Freshservice tickets

    Streamline your IT admin alerts inside of Freshservice by having Zapier create tickets from new Pingdom alerts. The new tickets can be marked "Urgent", "High", "Medium" or "Low".

    How It Works

    1. Zapier keeps an eye out for Pingdom alerts
    2. When an alert occurs, Zapier creates a ticket in Freshservice

    What You Need

    1. Pingdom account
    2. Freshservice account
  • Create Wunderlist tasks for updated Freshservice tickets

    Want to make sure changes to Freshservice are accounted for in your daily todos? Use this Freshservice Wunderlist integration to monitor all of them, triggering whenever a Freshservice ticket is updated and automatically creating a new task on Wunderlist with the information so you can track them all.

    How It Works

    1. A new ticket is updated on Freshservice
    2. Zapier automatically creates a task on Wunderlist

    What You Need

    • Freshservice account
    • Wunderlist account
  • Create Freshservice Ticket from JIRA Issues

    Ever need to pass issues along from the ops team to IT? The JIRA Freshservice integration makes it a breeze for sending new JIRA issues to Freshservice as a ticket.

    How It Works

    1. Create a new issue in JIRA
    2. Zapier will automatically create a ticket in Freshservice

    What You Need

    • Jira account
    • Freshservice account
  • Add new Freshservice users as clients in Freshbooks

    No need to keep track of which IT support clients you have and haven't added to your invoicing app with this Zapier integration. When you create a new user in Freshservice, a client is added to Freshbooks, as well.

    How It Works

    1. Zapier keeps tabs on users added to Freshservice
    2. When a user is added, Zapier adds the same individual to Freshbooks, too

    What You Need

    1. Freshservice account
    2. Freshbooks account
  • Monitor your company's Box account by getting Freshservice tickets for new files

    If you're responsible for your company's Box account, you want to stay on top of the new files added. This Zapier automation gives you just that, including control of which folder to keep an eye on, and puts the alerts right inside your Freshservice account.

    How It Works

    1. Zapier keeps an eye on Box for new files in the designated folder
    2. When a new file is added, Zapier creates a ticket in Freshservice, which includes a link to the file

    What You Need

    1. Box account
    2. Freshservice account
  • Trigger incidents on PagerDuty for new Freshservice tickets

    Thinking of ways to ensure your Freshservice tickets always get the attention they deserve? Put this Freshservice PagerDuty integration to work and we'll make sure they're reported on PagerDuty every time. Once active, it will trigger with each new ticket on Freshservice, creating new incidents on PagerDuty for every one so that you can be sure nothing critical will ever escape your attention again.

    How It Works

    1. A new ticket is added on Freshservice
    2. Zapier automatically triggers an incident on PagerDuty

    What You Need

    • Freshservice account
    • PagerDuty account
  • Add tickets to Freshservice for new caught webhook payloads

    If you've got customer issues floating through your webhook pipeline, we've got a great way to capture them. Just set up your custom webhook and we'll take it from there, using the information from any payload it catches to create a new ticket on Freshservice, automatically and reliably from then on.

    How It Works

    1. A new webhook payload is caught by Zapier
    2. Zapier automatically creates a ticket on Freshservice

    What You Need

    • Freshservice account
  • Create Freshservice tickets for new step changes on KiSSFLOW worfklows

    Want to make sure your support team is responsive to any changes in your KiSSFLOW workflows? Set up this KiSSFLOW Freshservice integration and we'll monitor them, triggering with any new step change as per your indications and automatically creating a new ticket on Freshdesk in response.

    How It Works

    1. A new workflow step change happens on KiSSFLOW
    2. Zapier automatically creates a Freshservice ticket

    What You Need

    • KiSSFLOW account
    • Freshservice account
  • Create Asana tasks from new Freshservice tickets

    Need your Asana team to jump on the action items for new issues on Freshservice? Setting up this Freshservice Asana integration should keep things moving: it will watch for new tickets on Freshservice, creating a task on Asana with all the necessary details for each one it detects after that.

    How It Works

    1. A new ticket is received on Freshservice
    2. Zapier automatically adds a task on Asana

    What You Need

    • Freshservice account
    • Asana account
  • Create new Freshservice tickets when Acquire Chat end

    Following up with live chats can sometimes be challenging. Use this integration to automatically create a new ticket in Freshservice whenever an Acquire chat ends. Save time and energy!

    How It Works

    1. An Acquire chat ends
    2. Zapier creates a new ticket in Freshservice

    What You Need

    • Acquire account
    • Freshservice account
  • Add new Freshping alerts as new Freshservice tickets

    Looking for a way to add new Freshping alerts as Freshservice tickets without having to manually copy and paste or a delay? This integration creates an incident in Freshservice for every change in the status of the URLs (checks) that you are monitoring using your Freshping account.

    Note - An email is required.

    How this Freshping-Freshservice integration works

    1. A status change happens to one of the checks in your Freshping account
    2. Zapier creates a new Freshservice ticket

    Apps involved

    • Freshping
    • Freshservice

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Freshservice Integration Details

Launched on Zapier August 8, 2014

Zapier combines Triggers (like "New User") and Actions (like "Create Requester") to complete an action in one app when a trigger occurs in another app. These combos—called "Zaps"—complete your tasks automatically.

The following Freshservice Triggers, Searches, and Actions are supported by Zapier:

New User

Triggers when a new User is created.

New Ticket

Triggers when there is a new ticket is created in Freshservice.

Update Ticket

Triggers when a Ticket is updated.

Update User

Triggers when a user is updated.

Create Requester

Allows you to create a Requester in Freshservice for your support domain.

Create Ticket

Create a ticket in Freshservice for your domain.

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