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How Zapier works
Zapier makes it easy to integrate Freshservice with SQL Server - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Ticket" from Freshservice.
Add your action
An action happens after the trigger—such as "Create Custom Query" in SQL Server.
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Zapier seamlessly connects Freshservice and SQL Server, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New Ticket
Triggers when there is a new ticket is created in Freshservice.
Try ItTriggerInstant - Updated Ticket
Triggers when a Ticket is updated.
Try ItTriggerInstant - Ticket NoRequired
- NotesRequired
- PrivateRequired
ActionWrite- First NameRequired
- Last Name
- Job Title
- Primary EmailRequired
- Mobile Phone Number
- Work Phone Number
- Address
- Background Information
ActionWrite
- New User
Triggers when a new User is created.
Try ItTriggerInstant - Update User
Triggers when a user is updated.
Try ItTriggerInstant - SubjectRequired
- DescriptionRequired
- Ticket StatusRequired
- Type
- EmailRequired
- CC Emails
- Category
- Priority
- Urgency
- Impact
- Department
- Group
- Source
ActionWrite- Ticket
- Approval TypeRequired
- ApproverRequired
ActionWrite
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Connect Freshservice and SQL Server to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
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Learn how to automate SQL Server on the Zapier blog
Frequently Asked Questions about Freshservice + SQL Server integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Freshservice and SQL Server
What is required to set up the integration between Freshservice and SQL Server?
To set up the integration between Freshservice and SQL Server, you'll need access to both systems with the necessary permissions. You'll need to create triggers in Freshservice, such as 'When a ticket is created' or 'When a ticket is updated', and define actions in SQL Server, like 'Insert row' or 'Update row'. We also recommend confirming that your SQL Server details (e.g., hostname, database name, username, password) are correctly configured.
Can I use triggers in Freshservice to automate data transfers to SQL Server?
Yes, you can utilize triggers within Freshservice to automate data transfers. For instance, when a new ticket is created or an existing ticket is updated in Freshservice, these events can trigger actions such as adding new entries or updating existing records in your SQL Server database.
What kind of actions can be performed on SQL Server using this integration?
The integration allows for various actions on SQL Server based on triggers from Freshservice. Actions include inserting new rows into tables, updating existing records, or even deleting records when certain conditions are met in Freshservice.
Does the integration support two-way synchronization between Freshservice and SQL Server?
The standard setup primarily supports one-way data transfer from Freshservice to SQL Server through defined triggers and actions. For two-way synchronization, additional customizations may be needed at the API level.
How do we handle errors that occur during data transfers from Freshservice to SQL Server?
Error handling is an essential part of the integration. Make sure error logs are enabled so any issues during data transfer can be reviewed. Common errors might include connection issues or incorrect field mappings. Our system will log these errors for troubleshooting.
What should I do if changes in my database structure affect the integration?
If there are changes in your database structure like adding new tables or columns, you need to update your mappings accordingly within our integration setup to ensure proper data transfer without disruptions.
Is it possible to limit what data gets transferred from Freshservice to SQL Server?
Yes, you can apply specific conditions in your trigger setup within Freshservice so that only certain types of tickets or updates prompt an action on SQL Server. This can help limit unnecessary data transfers based on criteria that suit your organizational needs.
