Intercom Integrations

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Intercom Integration Details

Launched on Zapier February 3, 2014

Give your marketing and support teams the tools they need to create the best customer experience. Connect Intercom to Zapier for a seamless communication process, and automatically link Intercom to all the other apps you use. Easily pass information to and from other apps to provide customers with the most personalized communication experience possible.

Here are some creative ways to use Intercom with Zapier:

  • Keep your mailing list up to date without doing extra work. When leads turn into users, instantly add the users to ActiveCampaign, MailChimp, or other email platforms.
  • Help your team quickly respond to new opportunities. Send a Slack or HipChat message when there are new leads in Intercom.
  • Create Intercom incoming messages from new Gmail emails so your team can respond to all messages in one centralized place.

Zapier combines Triggers (like "New User") and Actions (like "Add/Remove Tag on User") to complete an action in one app when a trigger occurs in another app. These combos—called "Zaps"—complete your tasks automatically.

The following Intercom Triggers, Searches, and Actions are supported by Zapier:

Add/Remove Tag on User

Attach or remove a tag on a specific user.

Create/Update User

Update a user within Intercom given their e-mail address.

Update Company

Updates a company within Intercom. If you'd like to create a company, use this action in conjunction with a Find/Create step.

Send Incoming Message

Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.

Create/Update Lead

Create or update an Intercom lead. If an ID is provided, the lead will be updated.

Add Event

Tags a user with an event that occurred.

Add/Remove Tag on Lead

Attach or remove a tag on a specific lead.

Add/Remove Tag on Company

Attach or remove a tag from a specific company.

Create User

Creates a new user in your Intercom app.

Add Note

Add a note to a user.

New User

Triggers when a new user is created.

Lead Converted to User

Triggers when a lead converts to a user.

New Conversation

Triggers when a new conversation is created by a user in Intercom.

New Unsubscription

Triggers when a user unsubscribes from emails.

Lead Added Email

Triggers when a Lead enters an email address.

New Lead

Triggers when a new Lead is created.

New Closed Conversation

Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).

New Tag on a User

Triggers when a user is tagged.

New Company

Triggers when a new Company is created.

Find Company

Finds an existing company.

Find User

Finds an existing user.

Find Lead

Finds an existing Lead.

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Intercom is a customer communication platform that enables targeted communication with customers on your website, inside your web and mobile apps, and by email.

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