Intercom Integrations

  • Log new Intercom users in HubSpot

    Need a way to track how your marketing is paying off? Whenever a visitor turns into a user, Intercom will note that—and with this integration, you can use that data to add the to your HubSpot account or update their contact entry there with their signup info. It's a perfect way to see when the contacts you've been marketing to turn into real customers.

    How It Works

    1. A new user is added to your Intercom account
    2. Zapier copies the data and uses it to add or update a contact in HubSpot

    What You Need

    • Intercom account
    • HubSpot account
  • Add new Intercom users to MailChimp

    Keep your mailing lists healthy and updated without breaking a sweat using this Intercom-MailChimp integration. This Zap will automatically add new Intercom users to the MailChimp list of your choice after it is set up so you're free to focus on customer service, not data entry.

    How It Works

    1. A new Intercom user is created
    2. Zapier automatically adds a new subscriber to MaiChimp

    What You Need

    • Intercom account
    • MailChimp account
  • Add new Facebook Lead Ads leads to Intercom as leads

    When you attract new leads with Facebook Lead Ads, make sure you're able to make to take immediate action on those leads. Use this Zap to automatically add new leads from Facebook Lead Ads to Intercom as leads. Once your leads are in Intercom, you can communicate with them right away.

    How this Facebook Lead Ads-Intercom integration works

    1. A new lead is created in Facebook Lead Ads
    2. Zapier creates a lead in Intercom

    Apps involved

    • Facebook Lead Ads
    • Intercom
  • Add contacts to HubSpot CRM from new conversations in Intercom

    Keeping track of contact information from multiple points of customer conversation can be tricky, cumbersome and sometimes feel impossible. With the help of Zapier, it doesn't have to be. This integration adds new contacts from new Intercom conversations to Hubspot CRM. No need to import and export data. It's all at your fingertips.

    How this Intercom-Hubspot CRM integration works

    1. A new conversation occurs in Intercom
    2. Zapier adds that person as a Hubspot CRM contact.

    Apps involved

    • Intercom
    • Hubspot CRM
  • Add new rows on Google Sheets for new users on Intercom

    New an easy way to add users from Intercom into a spreadsheet for archiving or additional triggers? Look no further! This Intercom-Google Sheets integration will be triggered with every new user you add to Intercom, storing them on Google Sheets as a new row. No more manual entry!

    How it Works

    1. A new user is added to Intercom
    2. Zapier automation creates a new row on Google Sheets

    What you Need

    • A Intercom account
    • A Google Sheets account
  • Add new Intercom users from Typeform form entries

    Whenever anyone fills out a form to get more info about your company, you can have them automatically added to your Intercom CRM account as new users with this integration.

    How it Works

    Zapier will watch your Typeform form for new entries. Whenever anyone fills out your form, Zapier will copy their info and use it to add a new user to your Intercom account.

    What You Need

    • A Typeform Form
    • An Intercom account

    Got that? Then let's get started.

  • Update or create Intercom contacts when HubSpot contacts are updated

    You need the latest context available for your customer conversations. Set up this automation and we'll see to it that you have it: From then on, whenever a contact is updated on HubSpot, we'll also update them on Intercom, or even create a new match if none is found.

    How this HubSpot-Intercom integration works

    1. A HubSpot contact is newly updated
    2. Zapier creates or updates Intercom users

    Apps involved

    • HubSpot
    • Intercom
  • Add Intercom users from new Google Sheets rows

    Whether you're using a Google Form to gather new leads or tracking them manually, this Google Sheets-Intercom integration will populate your communications platform for you — no more copy-pasting! Whenever a new row is added on Google Sheets, it will trigger, automatically sending over all the details you define and either creating a contact or updating an existing match on Intercom

    How it Works

    1. A new row is added on Google Sheets
    2. Zapier automatically creates a new contact on Intercom

    What You Need

    • A Google Sheets account
    • An Intercom account
  • Update new Intercom users with social and company info from Clearbit

    The more user data you have in Intercom, the more powerful it becomes—and Zapier can pipe in that info for you. Once active, this integration will trigger on all new Intercom users you add. It will then find personal and company information through Clearbit, returning the information to Intercom to update your contact so you can act accordingly.

    How this Intercom-Clearbit integration works

    1. A new user is added to Intercom
    2. Zapier looks up public information on them via Clearbit
    3. Zapier updates the Intercom user with additional details

    Apps involved

    • Intercom
    • Clearbit
  • Create or update Intercom users for new MailChimp subscribers

    A new subscriber is cause for celebration or getting to work, not manual, repetitive chores. Leave that to Zapier automation! Set up this Zap, and every time a new user subscribes to your mailing list, a new user will be added to Intercom, or an existing user will be updated, making you ready to get to work at a moment's notice.

    Note: if there is no user with a matching email, a new user will be created in its place

    How It Works

    1. A user subscribes to a MailChimp list
    2. Zapier automatically creates or updates a user on Intercom

    What You Need

    • MailChimp account
    • Intercom account
  • Add new Intercom users to Copper as leads

    Once a user signs up for a trial for your web app it's smart to add them to your CRM so that the sales team can reach out to schedule a demo or sales call. This Intercom Copper integration makes that simple. Any new user in Intercom will automatically be added to Copper as leads.

    Note: Works for any new Intercom user after the integration is turned on.

    How It Works

    1. A new user is logged in Intercom
    2. Zapier automatically adds that user as a lead into Copper

    What You Need

    • Intercom account
    • Copper account
  • Update or add new Intercom users from new Gravity Forms submissions

    Ready to keep your user base effortlessly up to date without spending all that time copying information from your forms? Then set up this Gravity Forms Intercom integration. After that, every time a new submission is received on Gravity Forms, a new user will be created on Intercom, letting you focus on the relationship and not data management.

    How It Works

    1. A new submission is received via Gravity Forms
    2. Zapier automatically creates or updates a user on Intercom

    What You Need

    • Gravity Forms account
    • Intercom account
  • Post Slack messages for new Intercom users

    Looking for a good way to let everyone know what Customer Support is up to? Try this Intercom Slack integration and, after it's set up, a new message will be sent on Slack for every new user created on Intercom, giving you a painless, automated notification system from then on.

    How It Works

    1. A new Intercom user is created
    2. Zapier automatically sends a message on Slack

    What You Need

    • Intercom account
    • Slack account
  • Tag Intercom users for new Typeform entries

    If you use Typeform to capture data from a subset of your user base, this Typeform Intercom integration is right up your alley. Set up it, and from then on, whenever there is a new Typeform entry, the matching Intercom user will be tagged according to your settings, allowing you to easily identify them without having had to manually enter the data.

    How It Works

    1. A new Typeform entry is received
    2. Zapier automatically tags a user on Intercom

    What You Need

    • Typeform account
    • Intercom account
  • Create or update Intercom users for new submissions to a Webflow form

    Getting some Intercom contact data from Webflow forms? Don't bother moving it along yourself—use this Webflow Intercom integration and we'll do it for you. It will trigger with every new submission on Webflow once it's been set up, either creating or updating a user on Intercom with the information you need.

    How It Works

    1. A new form submission is received on Webflow
    2. Zapier automatically creates or updates Intercom users

    What You Need

    • Webflow account
    • Intercom account
  • Add new Intercom conversations to Zendesk as tickets

    Using multiple CRM solutions can create a great pipeline, but also be a chore to maintain. Take some of the work off your shoulders with this Zap. Once it's active, any new conversations on Intercom will also create new tickets on Zendesk, keeping both teams and client databases updated no matter where the action happens.

    How It Works

    1. A new conversation takes place on Intercom
    2. Zapier automatically creates a ticket on Zendesk

    What You Need

    • Intercom account
    • Zendesk account
  • Create or update Intercom users from new Unbounce form submissions

    Keep your Intercom user data up-to-the-minute and save time with this Unbounce-Intercom integration. Once you activate it, whenever you receive a new submission to your Unbounce form, Zapier automation will update a user in Intercom or create a new user if no matching email is found.

    How It Works

    1. A new submission is added to your Unbounce form
    2. Zapier automatically updates an Intercom user or creates a new one

    What You Need

    • Unbounce account
    • Intercom account
  • Add new Google Sheets rows for new tagged Intercom users

    If you need to keep a record of specific portions of your customer base without dividing it up into multiple lists, this Intercom-Google Sheets integration could save you a lot of trouble. Once it's active, every time you tag a user on Intercom, a new row will be added to a Google Sheet, allowing you to quickly archive and isolate these users in whatever way you wish.

    How It Works

    1. A new user is tagged on Intercom
    2. Zapier automatically adds a row to a Google Sheet

    What You Need

    • Intercom account
    • Google Sheet account
  • Add new MailChimp subscribers to Intercom as leads

    If you manage customer communication with a variety of platforms, you to give them a streamlined experience. Use this Zap to automatically add new MailChimp subscribers to Intercom as leads. That way, you can manage the communication with the lead in Intercom and turn that lead into a customer.

    How this MailChimp-Intercom integration works

    1. A new subscriber is created in MailChimp
    2. Zapier creates a lead in Intercom

    Apps involved

    • MailChimp
    • Intercom
  • Add Salesforce leads for new Intercom users

    Trying to keep the wheels of industry turning as fast as possible? Then take a look at this time-saving integration between Intercom and Salesforce. Once you have it set up, any new Intercom user will also create a new lead on Salesforce. No excuse for contacts falling through the cracks now!

    How It Works

    1. A new Intercom user is created
    2. Zapier automatically creates a lead on Salesforce

    What You Need

    • Intercom account
    • Salesforce account
  • Add new Intercom users as Campaign Monitor subscribers

    If you're already engaging with customers via Intercom, why spend time adding them to your mailing lists later? Activate this Intercom Campaign Monitor integration and every time a new Intercom user is created, a new Campaign Monitor subscriber will be added, keeping your lists effortlessly up to date.

    How It Works

    1. A new Intercom user is created
    2. Zapier automatically adds a new subscriber to Campaign Monitor

    What You Need

    • Intercom account
    • Campaign Monitor account
  • Create a Trello card when an Intercom user is tagged

    Whether you are on the go or at your desk, the Intercom to Trello automation helps you schedule in the time you need to work with your most important contacts. Once set up, when you tag a new user in Intercom, Zapier will create a new card in Trello. You can just add tags to important new contacts as you're checking Intercom, and Zapier will add those contacts to Trello so you won't forget to followup with them.

    How It Works

    1. Create a new tag on a user in Intercom
    2. Zapier creates a new card in Trello

    What You Need

    • Intercom account
    • Trello account
  • Send new Intercom users to Close.io as leads

    Trying to extract as much value from your new users as possible? Then don't waste time with manual efforts when you can use this Intercom Close.io integration to create a swift sales pipeline. Set it up and every time a new user is added to Intercom, a lead will be added to Close.io, putting you in the best position to follow up with them immediately and ensure those opportunities.

    How It Works

    1. A new Intercom user is created
    2. Zapier automatically adds a Close.io lead

    What You Need

    • Intercom account
    • Close.io account
  • Add new Intercom users to Drip

    Are you looking for an easy way to turn your site visitors email marketing campaign subscribers? With a little help from Zapier, you can. Use this Intercom Drip integration, and Zapier will add your new Intercom users as subscribers to your Drip email marketing campaigns. It's a great way to keep the conversation going with potential customers.

    How It Works

    1. A new user is created in Intercom
    2. Zapier will create or update that subscriber in Drip

    What You Need

    • An Intercom account
    • A Drip account
  • Add new user tags in Intercom to ChartMogul customers

    Pushing Intercom tags to ChartMogul is useful when you want to analyze your subscription metrics segmented by customer communication. This is especially relevant when you use Intercom's Engage, Learn, or Support products. For example, if you tag users on Intercom as a churn-risk based on support conversations, you could pipe this information into ChartMogul. This will help you answer questions like "How much of my revenue is at risk of churning?", "Which customers at risk of churn currently contribute the most MRR?", etc.

    Note: This Zapier integration doesn't import tags that are already on Intercom users, only new tags after you've set it up.

    How It Works

    1. A tag is added to a user in Intercom
    2. Zapier adds the same tag to the customer in ChartMogul

    What You Need

    • Intercom account
    • ChartMogul account

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Intercom Integration Details

Launched on Zapier February 4, 2014

Give your marketing and support teams the tools they need to create the best customer experience. Connect Intercom to Zapier for a seamless communication process, and automatically link Intercom to all the other apps you use. Easily pass information to and from other apps to provide customers with the most personalized communication experience possible.

Here are some creative ways to use Intercom with Zapier:

  • Keep your mailing list up to date without doing extra work. When leads turn into users, instantly add the users to ActiveCampaign, MailChimp, or other email platforms.
  • Help your team quickly respond to new opportunities. Send a Slack or HipChat message when there are new leads in Intercom.
  • Create Intercom incoming messages from new Gmail emails so your team can respond to all messages in one centralized place.

Zapier combines Triggers (like "New User") and Actions (like "Create/Update User") to complete an action in one app when a trigger occurs in another app. These combos—called "Zaps"—complete your tasks automatically.

The following Intercom Triggers, Searches, and Actions are supported by Zapier:

New User

Triggers when a new user is created.

Lead Converted to User

Triggers when a lead converts to a user.

New Conversation

Triggers when a new conversation is created by a user in Intercom.

New Unsubscription

Triggers when a user unsubscribes from Intercom.io emails.

Lead Added Email

Triggers when a Lead enters an email address.

New Lead

Triggers when a new Lead is created.

New Closed Conversation

Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).

New Tag on a User

Triggers when a user is tagged.

New Company

Triggers when a new Company is created.

Create/Update User

Update a user within Intercom given their e-mail address.

Update Company

Updates a company within Intercom. If you'd like to create a company, use this action in conjunction with a Find/Create step.

Add User Tag

Attach a tag to a specific user.

Send Incoming Message

Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.

Create/Update Lead

Create or update an Intercom lead. If an ID is provided, the lead will be updated.

Add Event

Tags a user with an event that occurred.

Create User

Creates a new user in your Intercom app.

Add Note

Add a note to a user.

Find User

Finds an existing user.

Find Company

Looks up an existing company in your Intercom account.

Find Lead

Finds an existing Lead.

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Become a Zapier Integration Partner

Intercom is a fundamentally new way for internet businesses to communicate with customers, personally, at scale. It's a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Intercom's products enable targeted communication with customers on your website, inside your web and mobile apps, and by email.