Intercom Integrations

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Intercom Integration Details

Launched on Zapier February 3, 2014

Give your marketing and support teams the tools they need to create the best customer experience. Connect Intercom to Zapier for a seamless communication process, and automatically link Intercom to all the other apps you use. Easily pass information to and from other apps to provide customers with the most personalized communication experience possible.

Here are some creative ways to use Intercom with Zapier:

  • Keep your mailing list up to date without doing extra work. When leads turn into users, instantly add the users to ActiveCampaign, MailChimp, or other email platforms.
  • Help your team quickly respond to new opportunities. Send a Slack or HipChat message when there are new leads in Intercom.
  • Create Intercom incoming messages from new Gmail emails so your team can respond to all messages in one centralized place.

Zapier combines Triggers (like "Lead Converted to User") and Actions (like "Add Event") to complete an action in one app when a trigger occurs in another app. These combos—called "Zaps"—complete your tasks automatically.

The following Intercom Triggers, Searches, and Actions are supported by Zapier:

Add Event

Tags a user with an event that occurred.

Send Incoming Message

Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.

Add/Remove Tag on Lead

Attach or remove a tag on a specific lead.

Add/Remove Tag on User

Attach or remove a tag on a specific user.

Update Company

Updates a company within Intercom. If you'd like to create a company, use this action in conjunction with a Find/Create step.

Create/Update Lead

Create or update an Intercom lead. If an ID is provided, the lead will be updated.

Create/Update User

Update a user within Intercom given their e-mail address.

Add Note

Add a note to a user.

Add/Remove Tag on Company

Attach or remove a tag from a specific company.

Create User

Creates a new user in your Intercom app.

Lead Converted to User

Triggers when a lead converts to a user.

New Conversation

Triggers when a new conversation is created by a user in Intercom.

New User

Triggers when a new user is created.

New Unsubscription

Triggers when a user unsubscribes from emails.

Lead Added Email

Triggers when a Lead enters an email address.

New Lead

Triggers when a new Lead is created.

New Closed Conversation

Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).

New Company

Triggers when a new Company is created.

New Tag on a User

Triggers when a user is tagged.

Find Company

Finds an existing company.

Find Lead

Finds an existing Lead.

Find User

Finds an existing user.

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Intercom is a customer communication platform that enables targeted communication with customers on your website, inside your web and mobile apps, and by email.

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