Top companies trust Zapier to automate work that solves their unique business problems—no coding required.
How Zapier works
Zapier makes it easy to integrate Intercom with Klaviyo - no code necessary. See how you can get setup in minutes.
100%
Help
Intercom
Intercom
1. Choose trigger event
Klaviyo
Klaviyo
2. Choose action
1. Select the event
Setup
Test
Intercom
Choose a trigger event
Choose a trigger
A trigger is the event that starts your Zap—like a "Lead Added Email" from Intercom.
Add your action
An action happens after the trigger—such as "Add Profile to List" in Klaviyo.
You’re connected!
Zapier seamlessly connects Intercom and Klaviyo, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
Create a new record or update an existing record in your app.
List Name
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Metric
Required
Email Address
Required
Event_id
Value
Time
Custom Event Properties
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Tag
Required
List
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Campaign ID
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
List
Email
First_name
Last_name
Phone_number
Title
Organization
City
Region
Country
Zip
Image URL
Unique_id
Custom_properties
SMS Subscription Type
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Email
Phone_number
SMS Subscription Type (only when SMS number is provided)
Attributes_note
Profiles_note
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Name
Required
Channel
Required
Status
Action
This is an event a Zap performs.
Search
Find existing data in your app
Name
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Name
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
For AI agents & developers
Use Intercom and Klaviyo with AI agents and code
Beyond Zap workflows. Call Intercom and Klaviyo actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.
No code
Connect via Zapier MCP
Expose Intercom and Klaviyo actions as tools in any MCP client. Authenticate once, then call them in natural language.
Example actions on this page
Add Note
Add Profile to List
Works with
Claude · ChatGPT · Cursor · any MCP-compatible client
There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.
Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023
93%
Customers who say using Zapier has made them better at their job
25m
Customers have created over 25 million Zaps on the platform
6 mins
The average user takes less than 6 minutes to set up a Zap
Connect Intercom and Klaviyo to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
Automate your lead management and improve conversions
With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
Create more impactful campaigns with automation
Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
Provide world-class support with a little help from automation
Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
Automate your way to actionable, up-to-date data
The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
Resolve incidents faster with automation
Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
Learn how to automate Intercom on the Zapier blog
Learn how to automate Klaviyo on the Zapier blog
Make work flow with AI
Level up your Intercom to Klaviyo integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
Frequently Asked Questions about Intercom + Klaviyo integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Intercom and Klaviyo
How do I integrate Intercom with Klaviyo?
To integrate Intercom with Klaviyo, you need to set up triggers and actions within both platforms. In Intercom, configure an event trigger such as a new conversation or user tag update. Then, in Klaviyo, set the corresponding action like adding the user to a specific list or segment that reacts to this trigger.
What are the typical triggers for this integration?
Typical triggers for integrating Intercom with Klaviyo include new conversations started in Intercom, updates to user attributes, and tags being added to users. These triggers allow Klaviyo to perform actions like sending tailored emails based on customer interactions.
Can I automate email campaigns using information from Intercom?
Yes, you can automate email campaigns in Klaviyo using data from Intercom. By setting triggers such as 'user replies' in Intercom, we can create automated flows in Klaviyo that send personalized emails or offer follow-up sequences automatically.
Is it possible to update contact information in Klaviyo based on interactions in Intercom?
Absolutely. You can set a trigger for updates like when a user's contact details change or when they perform a certain action in Intercom. This will update the contact's information in real-time within your Klaviyo account.
Are there any limitations when integrating these two platforms?
One limitation could be the delay between triggering an event in Intercom and executing an action in Klaviyo. Also, complex workflows might require additional configurations beyond basic setup, especially if involving multiple conditional triggers.
How do I troubleshoot if my integration isn't working as expected?
Start by verifying that your event triggers in Intercom are correctly linked with actions in Klaviyo. Check if both platforms are properly authenticated and look through logs for error details for further diagnostics if sync issues occur.
Can we customize the data sent from Intercom to Klaviyo?
Yes, you can customize which fields and information are sent from Intercom over to Klaviyo. This typically involves mapping user attributes and specifying which data points should be transferred during setup of each trigger-action pair.
About Intercom
Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.
