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Intercom

To get the most from Intercom, you have to make sure it plays nicely with the other apps you use. Here's how you can use Zapier to connect Intercom with your business-critical tools.

7 ways to integrate Intercom with your other apps | Zapier

Take your customer service to the next level

7 ways to automate Intercom with Zapier

Keep your team informed instantly with this integration. Whenever a new ticket is created in Intercom, a message is automatically sent to a designated Slack channel. This ensures prompt attention and efficient resolution of customer inquiries, improving overall team responsiveness and customer satisfaction.

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.

Triggers when a Lead enters an email address.

Lead Added Email

Lead Converted to User

New Lead

Triggers when a Contact replies to a Conversation in Intercom.

Contact Replied

Tag Added to Lead

Triggers when a conversation receives a rating.

New Conversation Rating

Triggers when a new tag is added to a conversation in Intercom.

Tag Added to Conversation

Triggers when a new conversation is created by a user in Intercom.

New Conversation

Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).

New Closed Conversation

New Company

Triggers when a new Conversation is created by a User in Intercom.

Triggers when a new Ticket is created in Intercom.

New Ticket

New User

Triggers when a Tag is added to a Conversation in Intercom.

Triggers when a Contact is updated in Intercom.

Updated Contact

Triggers when a Ticket is updated in Intercom.

Updated Ticket

Tag Added to User

Triggers when a user unsubscribes from Intercom.io emails.

New Unsubscription

Finds an existing company in your Intercom account.

Find Company

Search for conversations using various criteria.

Find Conversation

Find Lead

Search for tickets using various criteria.

Find Ticket

Find User

Retrieves a specific conversation by ID, including conversation parts.

Retrieve a Conversation

Looks up an existing company in your Intercom account.

Find or Create Company

Find or Create Lead

Add Note

Add a Tag to a specific Intercom Contact.

Add Tag to Contact

Creates a new article in your Help Center.

Create Article

Creates a new conversation from a contact.

Create Conversation

Submit a Data Event to your Intercom account.

Create Data Event

Creates or Updates a Company in Intercom.

Create or Update Company

Create Ticket

Add Event

Remove a Tag from a specific Intercom Contact.

Remove Tag From Contact

Adds a reply or note to an existing Conversation.

Reply to Conversation

Send a Message from a Contact into Intercom to create a new Conversation. Note: you must have a valid plan on Intercom to access this action.

Send Incoming Message

Send Message to Contact

Attach or remove a tag from a specific company.

Add/Remove Tag on Company

Attach or remove a tag on a specific lead.

Add/Remove Tag on Lead

Attach or remove a tag on a specific user.

Add/Remove Tag on User

Updates a company within Intercom. If you'd like to create a company, use this action in conjunction with a Find/Create step.

Update Company

Create or update an Intercom lead. If an ID is provided, the lead will be updated.

Create/Update Lead

Update Ticket

Update a user within Intercom given their e-mail address.

Create/Update User

Create User

Custom Actions (Beta)

This is an advanced action which makes a raw HTTP request that includes this integration's authentication.

API Request (Beta)

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.

Slack

Triggers when a new message is posted to any public channel.

New Public Message Posted Anywhere

New Channel

Triggers when a new message is posted to a specific #channel you choose.

New Message Posted to Channel

Triggers when a custom emoji has been added to a team.

New Team Custom Emoji

Triggers when a new file is uploaded to your workspace.

New File

Triggers when a username or highlight word is mentioned in a public #channel.

New Mention

Triggers when a new message is found that matches the query.

New Message From Query

Triggers when a new message is posted to a specific #private-channel or multi-dm.

New Message Posted to Private Channel

Triggers when a Message is pushed from Slack.

New Pushed Message

Triggers when a reaction (aka reactji) is added to a message in a public #channel.

New Reaction Added

New Saved Message

Triggers when a new Slack user is created / first joins your org.

Finds a Slack message using the Slack Search feature.

Find Message

Finds a user by matching against their email instead of their username.

Find User by Email

Find User by ID

Finds a user by matching against their real name instead of their username.

Find User by Name

Find User by Username

Adds a reminder for yourself or a teammate, just like the `/remind` slash command.

Add Reminder

Invite an existing User to an existing Channel. You must be a member of the channel to invite someone to it.

Invite User to Channel

Posts a message to the specific #channel you choose. Message delivery can be scheduled for later.

Send Channel Message

Sends a direct message to a user or yourself from the Slackbot. Can also schedule a message for later.

Send Direct Message

Create Channel

Post a new message to a private channel you choose. Can also schedule a message for later.

Send Private Channel Message

Set Channel Topic

Update basic profile fields such as name or title

Update Profile

Sets your Slack status to the given text and emoji.

Set Status

Invite a new User to your Slack workspace. Uses legacy tokens.

Invite New User

Send channel messages in Slack for new Intercom tickets

Streamline your support process by syncing new Intercom tickets with Zendesk. When a new ticket is created in Intercom, this integration automatically generates a corresponding ticket in Zendesk. This ensures that your support team can manage and respond to customer inquiries efficiently across both platforms, enhancing service coordination and response times.

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Zendesk

New Group

Triggers when a new ticket is added to a view.

New Ticket in View

Triggers when a new ticket is created. Optionally select an organization.

Triggers when a one or more tags are added to a user.

Triggers when a new organization is created.

New Organization

Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

Recent Ticket

Triggers when there is activity (an audit) on a specific ticket. Non-admins can only watch one ticket per Zap.

New Action on Ticket

Triggers when an existing ticket is updated.

New View

Find an Agent

Finds an existing ticket. With line item support for multiple tickets resulting from a query.

Find Ticket(s)

Find a Group

Find Latest Comment

Find an Organization

Find a Ticket

Find a User

Finds a ticket, or creates one if none are found.

Find or Create Ticket

Finds a organization, or creates one if none are found.

Find or Create Organization

Finds a user, or creates one if none are found.

Find or Create User

Deletes the user and associated records from the account.

Delete User

Create Organization

Remove one or more tags from an existing ticket.

Remove Tag(s) from Ticket 

Attach File to Ticket

Add Comment to Ticket

Add one or more tags to an existing ticket.

Add Tag(s) to Ticket

Update Organization

Update an existing ticket status or add comments.

Update User

Create Zendesk tickets from new Intercom tickets

Never miss an important ticket update with this integration. When a ticket is updated in Intercom, an email reminder is automatically sent via Gmail. That way, you can send automated follow-up reminders to support agents to check in on tickets that have been updated but not resolved within a certain timeframe.

One of the most popular email services, Gmail keeps track of all your emails with threaded conversations, tags, and Google-powered search to find any message you need.

7 ways to automate Intercom with Zapier

Take your customer service to the next level

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