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A former editor of mine once described wordy article introductions as "throat-clearing," as in, this person doesn't know yet what they're trying to say, so they're hemming and hawing before getting to the point. You could chalk it up to writers liking to explain things or the...

We are the people you never want to talk to.

We know that when you’re contacting customer support, something is likely frustrating you. Something is broken, something is confusing, something is just…not working. Your guard is up, and you just want to get back to work without having...

My house is more than 100 years old. The original structure was only two rooms, built in the late 1800s. Today there are eight rooms in total—the other six added on at different times over the last century as things like indoor kitchens and bathrooms became commonplace.

While I...

Hiring and working with freelancers is much easier said than done. You think you’re saving money on salaries, benefits, and overhead. And with the gig economy growing, the quality of freelancers is higher than ever before.

But once you’ve picked out your freelancers, you’ll find that there...

From the moment your users land on your site, you've started building a connection—one that can either enhance or diminish your brand. Creating a visual identity that resonates with your users helps lay the foundation for a consistent and trusting relationship.

As a user-centered company, we recently took...

Creativity and productivity are too often seen as opposing forces battling for your time and the soul of your work. But working longer and harder isn't the only way to be productive, and thinking creatively can achieve amazing results. It's all in how you approach your work.

Whether...

“How we spend our days is of course how we spend our lives,” wrote author Annie Dillard. “What we do with this hour and that one is what we are doing.”

No matter what you think your priorities are, what you actually devote your time to is what you’re...

As a researcher and general curious human, I love asking questions and learning how people answer those questions. So it’s no surprise that my favorite Design Thinking activity is aptly called Questions and Assumptions.

Design Thinking is a problem-solving method that puts people at the heart of how you...

In December of 2015, I moved my family 3,000 miles across the country to take a new job. In August of 2016—a mere eight months later—I quit my new job. But I didn’t quit for a new, higher-paying job, and I didn’t give a notice...

LinkedIn and Glassdoor are great places to search for jobs—if the companies you’re interested in are actively posting positions there. But what about companies that use lesser-known job boards or only post openings on their websites?

It seemed at first like Google for Jobs—Google’s new job...