Integrate Intercom with OpenAI (GPT-4, DALL-E, Whisper) to automate your work

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1. Choose a Trigger

An event that starts an automation

2. Choose an Action

The event an automation performs after it's triggered

Endless possibilities

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Select a trigger from Intercom

A trigger is an event that starts your Zap and runs the workflow. For example, with Intercom, a trigger could be "Lead Added Email."

A trigger is the event that kicks off your automated workflow.

Setup an action from OpenAI (GPT-4, DALL-E, Whisper)

An action is what takes place after the automation is triggered. For example, with OpenAI (GPT-4, DALL-E, Whisper), the action could be "Analyze Text Sentiment."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Intercom to OpenAI (GPT-4, DALL-E, Whisper)

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Triggers and actions are the main components of every automated workflow.

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Quickly connect Intercom to OpenAI (GPT-4, DALL-E, Whisper) with a Zapier template.

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Enrich new Intercom companies with OpenAI and create address book entries and notes in Maximizer
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Intercom + OpenAI (GPT-4, DALL-E, Whisper) + Maximizer CRM

Enrich new Intercom companies with OpenAI and create address book entries and notes in Maximizer

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Intercom + OpenAI (GPT-4, DALL-E, Whisper) + Maximizer CRM

Make work flow with AI

Level up your Intercom to OpenAI (GPT-4, DALL-E, Whisper) integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

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Frequently Asked Questions about Intercom + OpenAI (GPT-4, DALL-E, Whisper) integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Intercom and OpenAI (GPT-4, DALL-E, Whisper)

Can I use Intercom triggers with GPT-4 to automatically generate responses to customer inquiries?

Yes, you can set up triggers in Intercom such as new conversations or specific keywords. These can trigger GPT-4 to generate and send responses based on the context of the conversation.

What kind of content can be generated using DALL-E integrated with Intercom?

DALL-E can create custom images or visual content in response to customer requests or inquiries. For example, a trigger from a customer query about a product visual can prompt DALL-E to generate and send an image directly within the chat.

How does Whisper work with Intercom for managing audio inquiries from customers?

Whisper can transcribe audio messages from customers received in Intercom. With transcriptions available, these texts can then be analyzed or responded to by another tool like GPT-4 for further action.

Is it possible to personalize customer interactions using OpenAI models in Intercom?

Absolutely. Use GPT-4’s advanced language capabilities triggered by specific customer data points in Intercom to provide personalized messaging based on previous interactions, purchase history, and more.

Are there any limitations on the type of queries that GPT-4 can handle when integrated with Intercom?

While GPT-4 is highly versatile, it may not perform well with complex technical support queries requiring precise instructions or niche industry-specific knowledge where continual updates are needed.

How do we ensure that AI-generated responses meet our brand's tone and style guidelines when using Intercom with OpenAI?

You can configure parameters within your integration settings where tokens and prompts are customized, ensuring outputs align with your brand's voice and tone consistently across interactions.

Can we automate sending follow-up messages using OpenAI after resolving an inquiry in Intercom?

Yes, once an inquiry is resolved, you can use triggers within Intercom to have GPT-4 generate personalized follow-up messages that get automatically sent after a specified time delay.

Connect Intercom and OpenAI (GPT-4, DALL-E, Whisper) to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Connect Intercom and OpenAI (GPT-4, DALL-E, Whisper) to unlock the power of automation

With Zapier's 7,000 integrations, you can unify your tools within a connected system to improve your team's efficiency and deepen their impact.

Choose a Trigger

Start here

Choose an Action

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

Lead Added Email
Triggers when a Lead enters an email address.
Trigger
Instant
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New Lead
Triggers when a new Lead is created.
Trigger
Instant
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- Which Tag?
Trigger
Instant
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- Message body format
Trigger
Instant
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New Conversation
Triggers when a new Conversation is created by a User in Intercom.
Trigger
Instant
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New User
Triggers when a new User is created.
Trigger
Instant
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Updated Contact
Triggers when a Contact is updated in Intercom.
Trigger
Instant
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- Which Tag?
Trigger
Instant
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- Email
  Required
- Note Text
  Required
Action
Write
- Contact Type
  Required
- Note Text
  Required
Action
Write
- User Association Note
- Company
  Required
- Warning
- Company Name
  Required
- Website
- Size
- Monthly Revenue
- Plan
- Industry
- Custom Attributes
Action
Write
- Contact identifier type
  Required
- Tag
  Required
Action
Write
- Contact Identifier
- Note Text
  Required
Action
Write
- Company
  Required
- Company Name
  Required
- Untag?
Action
Write
- Ticket
  Required
- Title
- Description
- State
- Is Open
- Snoozed Until
- Assigned Admin
Action
Write
- Email
  Required
- Custom Attributes
- Created At
- User ID
- Company Name
  Required
- IP Address
Action
Write
- Search Mode
- Search Value
Action
Search
- Search Mode
- Search Value
Action
Search
- Search Mode
- Search Value
Action
Search
- Search Mode
- Search Value
- Tag
  Required
- Company Name
  Required
- Email
  Required
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Search or write
- Info_1
- Info_2
- Text to Be Classified
  Required
- Categories
  Required
- Info_3
- Model
  Required
- Temperature
- Top P
Action
Write
- File
  Required
- Prompt
- Response Format
- Language of the Audio
Action
Write
- Prompt
- n
  Required
- Size
Action
Write
- Info_1
- Info_2
- Model
  Required
- Prompt
- Info_3
- Temperature
- Maximum Length
- Stop Sequences
- Top P
- Frequency Penalty
- Presence Penalty
Action
Write
- Info_1
- Info_2
- Model
  Required
- Text
  Required
- Voice
- Output File Format
- Speed
Action
Write
- Query
  Required
- Documents
  Required
Action
Search

Lead Converted to User
Triggers when a lead converts to a user.
Trigger
Instant
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Contact Replied
Triggers when a Contact replies to a Conversation in Intercom.
Trigger
Instant
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New Conversation Rating
Triggers when a conversation receives a rating.
Trigger
Instant
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New Company
Triggers when a new Company is created.
Trigger
Instant
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New Ticket
Triggers when a new Ticket is created in Intercom.
Trigger
Instant
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- Which Tag?
Trigger
Instant
Try It
- Updates
  Required
- Update sample
Trigger
Instant
Try It
New Unsubscription
Triggers when a user unsubscribes from Intercom.io emails.
Trigger
Instant
Try It
- Contact identifier type
  Required
- Tag selection method
Action
Write
- Event name
  Required
- Created at
- Contact identifier type
  Required
- Metadata
Action
Write
- Ticket type
  Required
- Contact ID
  Required
- Company
  Required
Action
Write
- Tag
  Required
- Reply Type
  Required
- Note Text
  Required
- Attachments
Action
Write
- From
  Required
- To
  Required
- Message Type
  Required
- Note Text
  Required
- Subject
- Template
- Create Conversation Without Contact Reply?
Action
Write
- Tag
  Required
- Company Name
  Required
- Email
  Required
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Write
- Email
  Required
- Company Name
  Required
- User ID
- Company
  Required
- Unsubscribed From Emails
- Phone Number
- Created At
- IP Address
- Custom Attributes
Action
Write
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Note Text
  Required
Action
Write
- Search Field
  Required
- Match Type
  Required
- Conversation Status
- Updated After
- Updated Before
Action
Search
- Search Field
  Required
- Match Type
  Required
- State
- Updated After
- Updated Before
Action
Search
- Search Mode
- Search Value
- User Association Note
- Company Name
  Required
- Plan
- Size
- Website
- Industry
- Custom Attributes
- Monthly Revenue
Action
Search or write
- Info_1
- Info_2
- Model
  Required
- Text
  Required
- Info_3
- Temperature
- Maximum Length
- Top P
Action
Write
- Input
  Required
Action
Write
- File
  Required
- Prompt
- Response Format
Action
Write
- Prompt
- Quality
- Size
- Style
Action
Write
- Info_1
- Info_2
- Model
  Required
- Source Text
  Required
- Info_3
- Temperature
- Maximum Length
- Top P
Action
Write
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Note Text
  Required
Action
Write

Learn how to automate Intercom on the Zapier blog

Learn how to automate OpenAI (GPT-4, DALL-E, Whisper) on the Zapier blog

About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.

Learn more Help

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About OpenAI (GPT-4, DALL-E, Whisper)

From the makers of ChatGPT, the OpenAI integration for GPT-3, DALL·E, or Whisper. Build AI powered workflows with OpenAI’s powerful models. An optimized ChatGPT integration is available here: https://zapier.com/apps/chatgpt/integrations

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Integrate Intercom with OpenAI (GPT-4, DALL-E, Whisper) to automate your work

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Select a trigger from Intercom

Setup an action from OpenAI (GPT-4, DALL-E, Whisper)

That’s it! You just connected Intercom to OpenAI (GPT-4, DALL-E, Whisper)

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

Set up your first integration

Enrich new Intercom companies with OpenAI and create address book entries and notes in Maximizer

Enrich new Intercom companies with OpenAI and create address book entries and notes in Maximizer

Make work flow with AI

Frequently Asked Questions about Intercom + OpenAI (GPT-4, DALL-E, Whisper) integrations

Connect Intercom and OpenAI (GPT-4, DALL-E, Whisper) to integrate crucial parts of your business

Automate your lead management and improve conversions

Create more impactful campaigns with automation

Provide world-class support with a little help from automation

Automate your way to actionable, up-to-date data

Resolve incidents faster with automation

Connect Intercom and OpenAI (GPT-4, DALL-E, Whisper) to unlock the power of automation

Supported triggers and actions

Learn how to automate Intercom on the Zapier blog

6 ways to automate Intercom with Zapier

Learn how to automate OpenAI (GPT-4, DALL-E, Whisper) on the Zapier blog

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Connect Intercom to OpenAI (GPT-4, DALL-E, Whisper) on the world's largest no-code automation platform