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Set up your first integration
Quickly connect Intercom to Zoom with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Intercom with Zoom - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "Lead Added Email" from Intercom.
Add your action
An action happens after the trigger—such as "Create Meeting" in Zoom.
You’re connected!
Zapier seamlessly connects Intercom and Zoom, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Lead Added Email
Triggers when a Lead enters an email address.
Try ItTriggerInstant - New Lead
Triggers when a new Lead is created.
Try ItTriggerInstant - Which Tag?
Try ItTriggerInstant- New AI Summary
Triggers when an AI-generated summary is created for a conversation in Intercom.
Try ItTriggerInstant
- Lead Converted to User
Triggers when a lead converts to a user.
Try ItTriggerInstant - Contact Replied
Triggers when a Contact replies to a Conversation in Intercom.
Try ItTriggerInstant - New Conversation Rating
Triggers when a conversation receives a rating.
Try ItTriggerInstant - Message body format
Try ItTriggerInstant
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Practical ways you can use Intercom and Zoom
Add Intercom replied contacts to a Zoom meeting.
Streamline client interactions by automatically inviting Intercom contacts who reply to conversations to scheduled Zoom meetings. This automation ensures timely and relevant follow-ups, saving manual entry and keeping clients engaged.
Business Owner
Flag technical issues in Intercom from Zoom transcripts.
Monitor technical challenges by analyzing Zoom audio transcripts for key terms, and automatically opening conversations in Intercom for follow-up. This improves response time for recurring issues, ensuring tech problems are addressed promptly.
ITSync webinar registrants to Intercom as leads.
Capture marketing leads generated from Zoom webinars by automatically creating or updating leads in Intercom when someone registers. This reduces lead leakage and improves marketing efficiency by instantly syncing webinar data.
Marketing & Marketing OpsLearn how to automate Intercom on the Zapier blog
Learn how to automate Zoom on the Zapier blog
Frequently Asked Questions about Intercom + Zoom integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Intercom and Zoom
How do I set up an integration between Intercom and Zoom?
To set up an integration between Intercom and Zoom, you need to connect both accounts with our platform. In our dashboard, select Intercom and Zoom as your trigger and action apps respectively. Follow the authentication prompts to authorize access for both applications.
Can I trigger a Zoom meeting from an Intercom conversation?
Yes, you can trigger a Zoom meeting from an Intercom conversation. Set up a trigger in our platform where a new conversation in Intercom automatically creates a scheduled meeting in Zoom.
Is it possible to record information from a Zoom meeting back into Intercom?
Our platform allows you to take the information from Zoom meetings and store it back into Intercom. You can create an action in which meeting details are added as notes or events in corresponding Intercom records.
What permissions are required for integrating Intercom with Zoom?
The integration requires read and write permissions for both Intercom and Zoom. These permissions enable us to fetch data from conversations or meetings and execute actions like scheduling meetings or updating contact records.
Can I send automatic follow-ups through Intercom after a Zoom meeting ends?
Yes, by setting up an appropriate action through our service, after each Zoom meeting ends, an automated follow-up message can be sent via Intercom to participants or specified contact lists.
How do I handle authentication issues when connecting Intercom with Zoom?
If you encounter authentication issues when connecting these services, verify that the correct permissions are granted on both platforms. It may also help to reauthorize the connections through our dashboard.
Can I filter which conversations or meetings activate the integration?
Absolutely! You can apply filters based on specific criteria such as keywords or participant presence. This allows only certain conversations in Intercom or meetings in Zoom to trigger actions within our system.
