Intercom + Twilio Integrations

How to connect Intercom + Twilio

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Create or update Intercom leads from new Twilio transcriptions

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Create or update Intercom users when new Twilio calls come in

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Initiate phone calls in Twilio for new conversations in Intercom

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Trigger phone calls with Twilio for new Intercom users

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Create or update Intercom users from new Twilio recordings

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Create or update Intercom leads from new Twilio transcriptions

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Create or update Intercom leads from new Twilio transcriptions

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Create or update Intercom users when new Twilio calls come in

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Initiate phone calls in Twilio for new conversations in Intercom

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Trigger phone calls with Twilio for new Intercom users

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Create or update Intercom users from new Twilio recordings

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Create or update Intercom leads from new Twilio transcriptions

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Send sms to new Intercom users with Twilio
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Intercom + Twilio
Send sms to Twilio when new tags are added to Intercom users
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Intercom + Twilio
Trigger phone calls in Twilio when new tags are added to conversations in Intercom
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Intercom + Twilio

Send sms to new Intercom users with Twilio

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Intercom + Twilio

Send sms to Twilio when new tags are added to Intercom users

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Intercom + Twilio

Trigger phone calls in Twilio when new tags are added to conversations in Intercom

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Intercom + Twilio

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Supported triggers and actions

What does this mean?

Lead Added Email
Triggers when a Lead enters an email address.
Trigger
Instant
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New Lead
Triggers when a new Lead is created.
Trigger
Instant
Try It
- Which Tag?
Trigger
Instant
Try It
New Closed Conversation
Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).
Trigger
Instant
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New User
Triggers when a new user is created.
Trigger
Instant
Try It

New Unsubscription
Triggers when a user unsubscribes from Intercom.io emails.
Trigger
Instant
Try It
- EmailRequired
- Event NameRequired
- Metadata
Action
Write

- CompanyRequired
- Tag NameRequired
- Untag?
Action
Write
- EmailRequired
- Tag NameRequired
- Untag?
Action
Write
- Lead ID
- Full Name
- Email
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Write
- EmailRequired
- Custom Attributes
- Created At
- User ID
- Full Name
- IP Address
Action
Write
- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Search ModeRequired
- Search ValueRequired
Action
Search
- Search Mode
- Search Value
- User Association Note
- Company NameRequired
- Plan
- Size
- Website
- Industry
- Custom Attributes
- Monthly Revenue
Action
Search or write
- Search ModeRequired
- Search ValueRequired
- Lead ID
- Full Name
- Email
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Search or write
New Call
Triggered when a call is finished on your Twilio number.
Trigger
Instant
Try It
- To NumberRequired
- Apply US Prefix
Trigger
Scheduled
Try It
- From NumberRequired
- To NumberRequired
- MessageRequired
- Voice
- Language
- Send Digits
Action
Write
- Welcome
Action
Write

Lead Converted to User
Triggers when a lead converts to a user.
Trigger
Instant
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- Which Tag?
Trigger
Instant
Try It
New Conversation
Triggers when a new conversation is created by a user in Intercom.
Trigger
Instant
Try It
New Company
Triggers when a new Company is created.
Trigger
Instant
Try It
- Which Tag?
Trigger
Instant
Try It
- EmailRequired
- Note TextRequired
Action
Write
- From EmailRequired
- Message BodyRequired
Action
Write
- LeadRequired
- Tag NameRequired
- Untag?
Action
Write
- CompanyRequired
- Monthly Revenue
- Plan
- Custom Attributes
Action
Write
- Lookup EmailRequired
- Full Name
- User ID
- Company ID
- Unsubscribed From Emails
- Phone Number
- Created At
- IP Address
- Custom Attributes
Action
Write
- Welcome
Action
Write
- Search Mode
- Search Value
Action
Search
- Search ModeRequired
- Search ValueRequired
Action
Search
- Search ModeRequired
- Search ValueRequired
- User Association Note
- Company NameRequired
- Plan
- Size
- Website
- Industry
- Custom Attributes
- Monthly Revenue
Action
Search or write
New Phone Number
Triggered when you add a new phone number.
Trigger
Scheduled
Try It
New Recording
Triggered when a new recording is available on your account.
Trigger
Scheduled
Try It
New Transcription
Triggered when a new transcription is available on your account.
Trigger
Scheduled
Try It
- From NumberRequired
- Alphanumeric Sender ID
- To NumberRequired
- MessageRequired
- Media Url
- Send Large Messages?
Action
Write
- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write

How Intercom + Twilio Integrations Work

Step 1: Authenticate Intercom and Twilio.
30 seconds
Step 2: Pick one of the apps as a trigger, which will kick off your automation.
15 seconds
Step 3: Choose a resulting action from the other app.
15 seconds
Step 4: Select the data you want to send from one app to the other.
2 minutes
That’s it! More time to work on other things.

Connect apps

Connect Intercom + Twilio

Intercom Tutorials

Twilio Tutorials

About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.

Help

Related categories

Customer Support

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About Twilio

An easy tool for developers to send and receive SMS and voice calls.

Learn more Help

Related categories

Phone & SMS

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Intercom + Twilio Integrations

How to connect Intercom + Twilio

Create or update Intercom leads from new Twilio transcriptions

Create or update Intercom users when new Twilio calls come in

Initiate phone calls in Twilio for new conversations in Intercom

Trigger phone calls with Twilio for new Intercom users

Create or update Intercom users from new Twilio recordings

Create or update Intercom leads from new Twilio transcriptions

Create or update Intercom leads from new Twilio transcriptions

Create or update Intercom users when new Twilio calls come in

Initiate phone calls in Twilio for new conversations in Intercom

Trigger phone calls with Twilio for new Intercom users

Create or update Intercom users from new Twilio recordings

Create or update Intercom leads from new Twilio transcriptions

Send sms to new Intercom users with Twilio

Send sms to Twilio when new tags are added to Intercom users

Trigger phone calls in Twilio when new tags are added to conversations in Intercom

Send sms to new Intercom users with Twilio

Send sms to Twilio when new tags are added to Intercom users

Trigger phone calls in Twilio when new tags are added to conversations in Intercom

Connect your apps and automate workflows

Lead Added Email

New Lead

Tag Added to Conversation

Which Tag?

New Closed Conversation

New User

New Unsubscription

Add Event

EmailRequired

Event NameRequired

Metadata

Add/Remove Tag on Company

CompanyRequired

Tag NameRequired

Untag?

Add/Remove Tag on User

EmailRequired

Tag NameRequired

Untag?

Create/Update Lead

Lead ID

Full Name

Email

Phone Number

Unsubscribed From Emails

Created At

IP Address

Custom Attributes

Create User

EmailRequired

Custom Attributes

Created At

User ID

Full Name

IP Address

API Request (Beta)

Api Docs Info

HTTP MethodRequired

URLRequired

Query String Parameters

Headers

Additional Request Headers

Body

Find Lead

Search ModeRequired

Search ValueRequired

Find or Create Company

Search Mode

Search Value

User Association Note

Company NameRequired

Plan

Size

Website

Industry

Custom Attributes

Monthly Revenue

Find or Create Lead

Search ModeRequired