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Intercom + Twilio

Create or update Intercom users from new Twilio recordings

Save time and keep your user information up-to-date with this workflow. When a new recording is created in Twilio, it automatically creates or updates a user in Intercom. This way, you can easily maintain updated user data in your Intercom system without having to manually check for new information in Twilio.

Save time and keep your user information up-to-date with this workflow. When a new recording is created in Twilio, it automatically creates or updates a user in Intercom. This way, you can easily maintain updated user data in your Intercom system without having to manually check for new information in Twilio.

  1. When this happens...
    TwilioTwilio
    New Recording

    Triggered when a new recording is available on your account.

    TriggerScheduled
  2. automatically do this!
    IntercomIntercom
    Create/Update User

    Update a user within Intercom given their e-mail address.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Twilio triggers, actions, and search

    New Phone Number

    Triggered when you add a new phone number.

    Trigger
    Scheduled
    Try It
  • Twilio triggers, actions, and search

    New Recording

    Triggered when a new recording is available on your account.

    Trigger
    Scheduled
    Try It
  • Twilio triggers, actions, and search

    New Transcription

    Triggered when a new transcription is available on your account.

    Trigger
    Scheduled
    Try It
    • From NumberRequired

    • Alphanumeric Sender ID

    • To NumberRequired

    • MessageRequired

    • Media Url

    • Send Large Messages?

    Action
    Write
  • Twilio triggers, actions, and search

    New Call

    Triggered when a call is finished on your Twilio number.

    Trigger
    Instant
    Try It
    • To NumberRequired

    • Apply US Prefix

    Trigger
    Scheduled
    Try It
    • From NumberRequired

    • To NumberRequired

    • MessageRequired

    • Voice

    • Language

    • Send Digits

    Action
    Write
    • Api Docs Info

    • HTTP MethodRequired

    • URLRequired

    • Query String Parameters

    • Headers

    • Additional Request Headers

    • Body

    Action
    Write
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intercom logo

About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.
Learn moreHelp

Related categories

  • Customer Support

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About Twilio

An easy tool for developers to send and receive SMS and voice calls.

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