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Set up your first integration
Quickly connect Intercom to Zoho CRM with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Intercom with Zoho CRM - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "Lead Added Email" from Intercom.
Add your action
An action happens after the trigger—such as "Add Attachment" in Zoho CRM.
You’re connected!
Zapier seamlessly connects Intercom and Zoho CRM, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Lead Added Email
Triggers when a Lead enters an email address.
Try ItTriggerInstant - New Lead
Triggers when a new Lead is created.
Try ItTriggerInstant - Which Tag?
Try ItTriggerInstant- New AI Summary
Triggers when an AI-generated summary is created for a conversation in Intercom.
Try ItTriggerInstant
- Lead Converted to User
Triggers when a lead converts to a user.
Try ItTriggerInstant - Contact Replied
Triggers when a Contact replies to a Conversation in Intercom.
Try ItTriggerInstant - New Conversation Rating
Triggers when a conversation receives a rating.
Try ItTriggerInstant - Message body format
Try ItTriggerInstant
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Practical ways you can use Intercom and Zoho CRM
Sync new Intercom leads to Zoho CRM
When a new lead is created in Intercom, Zapier automatically adds the lead to Zoho CRM. This ensures that your CRM records are always up-to-date, helping you nurture leads without missing any opportunities.
Business Owner
Log Intercom issues in Zoho CRM
Streamline your IT support process. When a new ticket is created in Intercom, Zapier automatically logs the issue as a new entry in Zoho CRM. This provides a centralized view of all issues and helps improve response times.
ITNotify the marketing team about leads added to Zoho CRM
Keep your marketing team in the loop. When a new lead is added in Zoho CRM, Zapier instantly sends a notification in Slack. This streamlines communication and ensures quick action on high-priority leads, enhancing team responsiveness.
Marketing & Marketing OpsLearn how to automate Intercom on the Zapier blog
Learn how to automate Zoho CRM on the Zapier blog
Frequently Asked Questions about Intercom + Zoho CRM integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Intercom and Zoho CRM
How do I integrate Intercom with Zoho CRM?
We provide a seamless way to connect Intercom and Zoho CRM using triggers and actions. Start by creating a new Zap and selecting Intercom as the trigger app. Choose a trigger event such as 'New Lead Added' in Intercom. Then, set up an action in Zoho CRM to create or update a contact accordingly.
What triggers are available for the Intercom and Zoho CRM integration?
Available triggers for integrating Intercom with Zoho CRM include 'New Conversation', 'New Lead Added', and 'Tag Added' in Intercom. These triggers can initiate various actions within Zoho CRM, such as creating or updating contacts or leads.
What actions can be performed in Zoho CRM upon receiving a trigger from Intercom?
When an event is triggered in Intercom, such as 'New Lead Added', you can perform several actions within Zoho CRM like creating new leads, updating existing contact details, or adding notes to customer records.
Can I customize the data that gets transferred between Intercom and Zoho CRM?
Yes, data mapping customization is available when setting up your Zap. You can choose which fields from the trigger app, Intercom, should populate fields in the action app, Zoho CRM.
Is it possible to automate responses in Intercom based on activity in Zoho CRM?
Absolutely. Set up triggers like 'Contact Updated' in Zoho CRM to automatically send messages or tag conversations in Intercom using predefined actions.
How often do updates occur between Intercom and Zoho CRM through our integration?
Our system checks for new data every 5-15 minutes depending on your subscription plan. Once a trigger from either app fires, the corresponding action is executed almost immediately.
What if my Zap encounters an error during data transfer between Intercom and Zoho CRM?
If any issues arise during data transfer between apps, we log these errors under your account's task history. You can review them to diagnose the problem or contact our support for further assistance.
