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Intercom + Freshdesk Integrations

In a matter of minutes and without a single line of code, Zapier allows you to automatically send info between Intercom and Freshdesk.


Get started with workflows like: Create new Freshdesk tickets when Intercom users are tagged. Or check out the rest of our guided workflows. Save time with Zapier; it's free to try.

Connect Intercom + Freshdesk in Minutes

It's easy to connect Intercom + Freshdesk and requires absolutely zero coding experience—the only limit is your own imagination.

All Triggers & Actions

InstantLead Added Email

Triggers when a Lead enters an email address.

InstantNew Lead

Triggers when a new Lead is created.

InstantTag Added to Conversation

Triggers when a new tag is added to a conversation in Intercom.

InstantNew Closed Conversation

Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).

InstantNew User

Triggers when a new user is created.

InstantLead Converted to User

Triggers when a lead converts to a user.

InstantTag Added to Lead

Triggers when a lead is tagged.

InstantNew Conversation

Triggers when a new conversation is created by a user in Intercom.

InstantNew Company

Triggers when a new Company is created.

InstantTag Added to User

Triggers when a user is tagged.

How Intercom + Freshdesk Integrations Work

  1. Step 1: Authenticate Intercom + Freshdesk.
    (30 seconds)
  2. Step 2: Pick one of the apps as a trigger, which will kick off your automation.
    (15 seconds)
  3. Step 3: Choose a resulting action from the other app.
    (15 seconds)
  4. Step 4: Select the data you want to send from one app to the other.
    (2 minutes)
  5. That’s it! More time to work on other things.
Connect Intercom + Freshdesk