Create integrations between Intercom and Zendesk to automate any workflow

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WHEN THIS HAPPENS

Lead Added Email (Legacy)

AUTOMATICALLY DO THIS

Add Tag(s) to Ticket

Endless possibilities

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

Create your first workflow

Quickly automate workflows with Intercom and Zendesk using Zapier's templates.

Our most popular template

Add new Intercom conversations to Zendesk as tickets
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Update Zendesk tickets when new tags are added to Intercom conversations
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Add comments to Zendesk tickets when new tags are added to Intercom users
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Update Zendesk tickets when new Intercom conversations arrive
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Update Zendesk users when new Intercom conversations occur
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Add or remove tags on Intercom users for new Zendesk users
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Add new Intercom conversations to Zendesk as tickets

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Update Zendesk tickets when new tags are added to Intercom conversations

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Add comments to Zendesk tickets when new tags are added to Intercom users

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Update Zendesk tickets when new Intercom conversations arrive

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Update Zendesk users when new Intercom conversations occur

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Add or remove tags on Intercom users for new Zendesk users

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Create or update Intercom leads when new Zendesk users are added
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Manage new Zendesk tickets by creating or updating Intercom users
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Create or update Intercom leads from new Zendesk tickets
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Create tickets in Zendesk for new conversations in Intercom
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Create or update Intercom leads when new Zendesk users are added

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Manage new Zendesk tickets by creating or updating Intercom users

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Create or update Intercom leads from new Zendesk tickets

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Create tickets in Zendesk for new conversations in Intercom

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How Zapier works

Zapier lets you build automated workflows between two or more apps—no code necessary. These workflows are called Zaps, and this is how they work.

A trigger is where automation begins

A trigger is an event that starts your Zap. Say you want to receive an email every time someone fills in a Facebook form—the trigger would be "new Facebook lead.

A trigger is the event that kicks off your automated workflow.

Now it's time for action

An action is the event an automation performs after it is triggered. Say you want to send a Slack message any time you receive a Facebook lead—the action would be "send a Slack message.

An action is the event that your automated workflow performs when triggered.

And that's it! You've just created a Zap.

A Zap is an automated workflow—consisting of a trigger and one or more actions—that connects your apps.

Triggers and actions are the main components of every automated workflow.

Connect Intercom and Zendesk to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

An illustration representing how to automate lead management with Zapier.

Connect your tools and unlock the power of automation

With Zapier's 6,000 integrations, you can unify your tools within a connected system to improve your team's efficiency and deepen their impact.

Choose a Trigger

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Choose an Action

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

Lead Added Email
Triggers when a Lead enters an email address.
Trigger
Instant
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New Lead
Triggers when a new Lead is created.
Trigger
Instant
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- Which Tag?
Trigger
Instant
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New Closed Conversation
Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).
Trigger
Instant
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New User
Triggers when a new user is created.
Trigger
Instant
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New Unsubscription
Triggers when a user unsubscribes from Intercom.io emails.
Trigger
Instant
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- EmailRequired
- Event NameRequired
- Metadata
Action
Write

- CompanyRequired
- Tag NameRequired
- Untag?
Action
Write
- EmailRequired
- Tag NameRequired
- Untag?
Action
Write
- Lead ID
- Full Name
- Email
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Write
- EmailRequired
- Custom Attributes
- Created At
- User ID
- Full Name
- IP Address
Action
Write
- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Search ModeRequired
- Search ValueRequired
Action
Search
- Search Mode
- Search Value
- User Association Note
- Company NameRequired
- Plan
- Size
- Website
- Industry
- Custom Attributes
- Monthly Revenue
Action
Search or write
- Search ModeRequired
- Search ValueRequired
- Lead ID
- Full Name
- Email
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Search or write
New Organization
Triggers when a new organization is created.
Trigger
Scheduled
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- TicketRequired
Trigger
Scheduled
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New User
Triggers when a new user is created.
Trigger
Scheduled
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- NameRequired
- Details
- Notes
- Tags
- Domain Names
- External Id
- Shared Tickets
- Shared Comments
Action
Write
- TicketRequired
- CommentRequired
- Should the comment be public?
- FileRequired
Action
Write
- TicketRequired
- TagsRequired
Action
Write
- TicketRequired
- Subject
- Assignee
- Group
- New Status
- New comment to add to the ticket.
- Should the first comment be public?
- Tags
- Type
- Priority
- Submitter
Action
Write
- NameRequired
- EmailRequired
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Write
- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- QueryRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
- NameRequired
- Details
- Notes
- Tags
- Domain Names
- External Id
- Shared Tickets
- Shared Comments
Action
Search or write
- QueryRequired
- NameRequired
- EmailRequired
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Search or write

Lead Converted to User
Triggers when a lead converts to a user.
Trigger
Instant
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- Which Tag?
Trigger
Instant
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New Conversation
Triggers when a new conversation is created by a user in Intercom.
Trigger
Instant
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New Company
Triggers when a new Company is created.
Trigger
Instant
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- Which Tag?
Trigger
Instant
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- EmailRequired
- Note TextRequired
Action
Write
- From EmailRequired
- Message BodyRequired
Action
Write
- LeadRequired
- Tag NameRequired
- Untag?
Action
Write
- CompanyRequired
- Monthly Revenue
- Plan
- Custom Attributes
Action
Write
- Lookup EmailRequired
- Full Name
- User ID
- Company ID
- Unsubscribed From Emails
- Phone Number
- Created At
- IP Address
- Custom Attributes
Action
Write
- Welcome
Action
Write
- Search Mode
- Search Value
Action
Search
- Search ModeRequired
- Search ValueRequired
Action
Search
- Search ModeRequired
- Search ValueRequired
- User Association Note
- Company NameRequired
- Plan
- Size
- Website
- Industry
- Custom Attributes
- Monthly Revenue
Action
Search or write
New Group
Triggers when a new group is created.
Trigger
Scheduled
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Recent Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
Trigger
Scheduled
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- ViewRequired
Trigger
Scheduled
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New View
Triggers when a new view is created.
Trigger
Scheduled
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- SubjectRequired
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description Format
- First Comment/DescriptionRequired
- Should the first comment be public?
- Tags
- Status
- Type
- Due At
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
Action
Write
- TicketRequired
- New comment to add to the ticket.
- Should the comment be public?
Action
Write
- OrganizationRequired
- Name
- Details
- Notes
- Tags
- Domain Names
- External Id
- Shared Tickets
- Shared Comments
Action
Write
- UserRequired
- Name
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Write
- Welcome
Action
Write
- QueryRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
- SubjectRequired
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description Format
- First Comment/DescriptionRequired
- Should the first comment be public?
- Tags
- Status
- Type
- Due At
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
Action
Search or write

Zapier’s blog goes in-depth on automating Intercom

About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.

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