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Intercom + Zendesk

Manage new Zendesk tickets by creating or updating Intercom users

Effortlessly keep your customer information up-to-date with this automation. When a new ticket is created in Zendesk, this workflow will create or update the corresponding user in Intercom, ensuring their data is always accurate and accessible. Streamline your support processes and ensure seamless communication with your clients by connecting Zendesk and Intercom.

Effortlessly keep your customer information up-to-date with this automation. When a new ticket is created in Zendesk, this workflow will create or update the corresponding user in Intercom, ensuring their data is always accurate and accessible. Streamline your support processes and ensure seamless communication with your clients by connecting Zendesk and Intercom.

  1. When this happens...
    ZendeskZendesk
    Recent Ticket

    Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

    TriggerScheduled
  2. automatically do this!
    IntercomIntercom
    Create/Update User

    Update a user within Intercom given their e-mail address.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Zendesk triggers, actions, and search

    New Group

    Triggers when a new group is created.

    Trigger
    Scheduled
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    • Organization

    Trigger
    Scheduled
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    • ViewRequired

    Trigger
    Scheduled
    Try It
    • Tags

    Trigger
    Instant
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    • Ticket (Required for non-admins)

    Trigger
    Scheduled
    Try It
intercom logo
intercom logo

About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.
Learn moreHelp

Related categories

  • Customer Support

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About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

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