When this happens...
IntercomNew Conversation
Then do this...
ZendeskCreate Ticket

Using multiple CRM solutions can create a great pipeline, but also be a chore to maintain. Take some of the work off your shoulders with this Zap. Once it's active, any new conversations on Intercom will also create new tickets on Zendesk, keeping both teams and client databases updated no matter where the action happens.

How It Works

  1. A new conversation takes place on Intercom
  2. Zapier automatically creates a ticket on Zendesk

What You Need

  • Intercom account
  • Zendesk account
Premium
Zendesk is a Premium integration on Zapier.

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Intercom + Zendesk and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New User

Triggers when a new user is created.

Create/Update User

Update a user within Intercom given their e-mail address.

Lead Converted to User

Triggers when a lead converts to a user.

Update Company

Updates a company within Intercom. If you'd like to create a company, use this action in conjunction with a Find/Create step.

New Conversation

Triggers when a new conversation is created by a user in Intercom.

Add User Tag

Attach a tag to a specific user.

New Unsubscription

Triggers when a user unsubscribes from Intercom.io emails.

Send Incoming Message

Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.

New User

Triggers when a new user is created.

Create/Update Lead

Create or update an Intercom lead. If an ID is provided, the lead will be updated.

Use our free platform to build a single Zapier integration and instantly connect your app with 1,000+ others.

Become a Zapier Integration Partner

Intercom is a fundamentally new way for internet businesses to communicate with customers, personally, at scale. It's a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Intercom's products enable targeted communication with customers on your website, inside your web and mobile apps, and by email.

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.