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Add new Intercom conversations to Zendesk as tickets

  1. When this happensStep 1: New Conversation

  2. Then do thisStep 2: Create Ticket

Using multiple CRM solutions can create a great pipeline, but also be a chore to maintain. Take some of the work off your shoulders with this Zap. Once it's active, any new conversations on Intercom will also create new tickets on Zendesk, keeping both teams and client databases updated no matter where the action happens.

How It Works

  1. A new conversation takes place on Intercom
  2. Zapier automatically creates a ticket on Zendesk

What You Need

  • Intercom account
  • Zendesk account
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Connect Intercom + Zendesk in Minutes

It's easy to connect Intercom + Zendesk and requires absolutely zero coding experience—the only limit is your own imagination.

All Triggers & Actions

InstantLead Added Email

Triggers when a Lead enters an email address.

InstantNew Lead

Triggers when a new Lead is created.

InstantTag Added to Conversation

Triggers when a new tag is added to a conversation in Intercom.

InstantNew Closed Conversation

Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).

InstantNew User

Triggers when a new user is created.

InstantLead Converted to User

Triggers when a lead converts to a user.

InstantTag Added to Lead

Triggers when a lead is tagged.

InstantNew Conversation

Triggers when a new conversation is created by a user in Intercom.

InstantNew Company

Triggers when a new Company is created.

InstantTag Added to User

Triggers when a user is tagged.