Integrate Intercom with Zendesk to automate your work
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Zapier makes it easy to integrate Intercom with Zendesk - no code necessary. See how you can get setup in minutes.
Select a trigger from Intercom
Setup an action from Zendesk
That’s it! You just connected Intercom to Zendesk
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Frequently Asked Questions about Intercom + Zendesk integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Intercom and Zendesk
What do I need to get started with integrating Intercom and Zendesk?
To integrate Intercom with Zendesk, you'll need accounts for both services. Make sure both platforms have admin rights or sufficient permissions to create triggers and actions required for the integration.
How can I sync conversations between Intercom and Zendesk?
You can sync conversations between Intercom and Zendesk by setting up a trigger in Intercom that creates a corresponding ticket in Zendesk whenever a new conversation starts.
Can I automatically update tickets in Zendesk from Intercom interactions?
Yes, you can set up an action in our integration that automatically updates or closes tickets in Zendesk based on specific interations or tags within an Intercom conversation.
Is it possible to transfer customer data from Intercom to Zendesk efficiently?
Absolutely, our integration allows you to use triggers for transferring data fields like user details and conversation history from Intercom to a matching profile in Zendesk.
What troubleshooting steps should I take if the integration isn't working as expected?
Ensure both your Intercom and Zendesk accounts have the necessary permissions. Check the trigger and action configurations for any mismatches or errors. If issues persist, consult our support resources.
How do I set triggers for specific actions within the integration?
You can set triggers by accessing the settings in your integration dashboard. Here, define the conditions such as 'new message' or 'tag added' that will activate corresponding actions in either platform.
Can this integration help manage customer feedback across platforms?
Yes, it can help funnel feedback collected via conversations in one platform directly into feedback management processes on the other, thanks to tailored triggers and actions.
Connect Intercom and Zendesk to integrate crucial parts of your business
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Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
