Choose the ticket to watch for activity (audits). Shows recent tickets.

You will need to create a **descending** by ID "view" in Zendesk with **no** grouping and select it here. [Click here to learn more!](https://zapier.com/apps/zendesk/help#how-to-create-a-zendesk-custom-view)

Write a search string to determine how we'll look up the agent in Zendesk. For more information, visit [the Zendesk docs](https://support.zendesk.com/hc/en-us/articles/203663226#topic_rvz_afv_uc).

Write a search string to determine how we'll look up the group in Zendesk. For more information, visit [the Zendesk docs](https://support.zendesk.com/hc/en-us/articles/203663226#topic_wcx_ifv_uc).

Write a search string to determine how we'll look up the organization in Zendesk. For more information, visit [the Zendesk docs](https://support.zendesk.com/hc/en-us/articles/203663226#topic_gok_ffv_uc).

Write a search string to determine how we'll look up the ticket in Zendesk. For more information, visit [the Zendesk docs](https://support.zendesk.com/hc/en-us/articles/203663226#topic_crj_yev_uc).

Write a search string to determine how we'll look up the user in Zendesk. For more information, visit [the Zendesk docs](https://support.zendesk.com/hc/en-us/articles/203663226#topic_rvz_afv_uc).

*Must* be unique. Zendesk does not allow duplicate organizations with the same name.

In this field you can store any details about the organization. e.g. the address

In this field you can store any notes you have about the organization.

Comma-separated list of tags you want to apply to the new organization.

Comma-separated list of domain names to automatically associated with this organization (format: "zapier.com, google.com").

A unique external id, you can use this to associate organizations to an external record.

End users in this organization are able to see each others tickets.

End users in this organization are able to see each others comments on tickets.

Note: the assignee must be in the default group (or specific group selected below) else an error will occur.

You can add emails of non-Zendesk users here as Collaborators.

To set the Requester, you must specify the Requester Name in this field AND the Requestor Email in the next field.

To set the Requester, you must specify the Requester Email in this field AND the Requestor Name in the previous field.

Only available for tickets with a Type of "task."

If selected, this person will be set as the submitter of the ticket. Defaults to the Requester.

If selected, this will set the form to render for this ticket. _Note: this is only applicable for Zendesk enterprise accounts._

Note: Only for Zendesk customers on plans with multi-brand support. More info [here](https://www.zendesk.com/product/pricing/)

*Must* be unique. Zendesk does not allow duplicate users with the same email address.

In this field you can store any notes you have about the user.

Phone number for this user (format: +1 (555) 123-4567).

Comma-separated list of tags you want to apply to the new user.

Can be one of the following: "end-user", "agent", or "admin". Defaults to "end-user" if set and not one of those values.

Specify if you know this user is who they say they are?

The type of topic. Either "articles", "ideas" or "questions"

The id of the user who submitted the topic

The id of the person to last update the topic

Mark "true" or "false" to determine if comments are allowed

Mark as "true" or "false" to determine if the topic is marked as pinned and hence eligible to show up on the front page

Set to "true" to highlight a topic within its forum

Set to "true" if the topic is a question and it has been marked as answered

The position of this topic relative to other topics in the same forum

Choose which organization to update. Looked up by ID.

Options: "true" or "false". End users in this organization are able to see each others tickets.

Options: "true" or "false". End users in this organization are able to see each others comments on tickets.

Choose which ticket to update. **You must chose a single ticket, we cannot dynamically "find" a ticket at this time.**

The new status. Options: "new", "open", "pending", "hold", "solved", "closed".

Options: "problem", "incident", "question", "task".

Choose which user to update. Looked up by ID.

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Connect Zendesk to Zapier to streamline and organize your customer interactions so you can focus on providing the best customer experience. Use Zapier to automatically take care of manual work like adding tickets to your team's project management app or creating tickets from form entries.

Here are some creative ways to use Zendesk and Zapier:

 Pull all your customer input into Zendesk so your team can find all feedback in one place. Turn Gmail emails, Typeform entries, and Twitter mentions into Zendesk tickets on the fly.

 Keep your team in the loop. When there's a new commit on your GitHub or GitLab issues, update corresponding Zendesk tickets.

 Maintain a complete list of customers in Zendesk by piping new customers from Chargify into Zendesk new users.

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