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Zapier makes it easy to integrate Intercom with Microsoft Teams - no code necessary. See how you can get setup in minutes.
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Intercom
Intercom
1. Choose trigger event
Microsoft Teams
Microsoft Teams
2. Choose action
1. Select the event
Setup
Test
Intercom
Choose a trigger event
Choose a trigger
A trigger is the event that starts your Zap—like a "Lead Added Email" from Intercom.
Add your action
An action happens after the trigger—such as "Create Channel" in Microsoft Teams.
You’re connected!
Zapier seamlessly connects Intercom and Microsoft Teams, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
Create a new record or update an existing record in your app.
Chat
Required
Message
Required
Message Text
Required
Message Text Format
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Team
Required
Channel
Required
Message ID
Required
Message Text Format
Reply Content
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Team
Required
Public Channel
Required
Message Text
Required
Message Text Format
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Chat
Required
Message Text Format
Message Text
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Availability
Required
Duration (Minutes)
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Info
Chat
Required
Message
Required
Message Text
Card Type
Required
Disable Buttons
Status Text
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Api_docs_info
Stop on error
Required
HTTP Method
Required
URL
Required
Query string parameters
Additional request headers
Body
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Team
Required
Channel
Required
Message ID
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Chat ID
Required
Message ID
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Team
Required
Channel Name
Required
Include Archived Channels
Action
This is an event a Zap performs.
Search
Find existing data in your app
For AI agents & developers
Use Intercom and Microsoft Teams with AI agents and code
Beyond Zap workflows. Call Intercom and Microsoft Teams actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.
No code
Connect via Zapier MCP
Expose Intercom and Microsoft Teams actions as tools in any MCP client. Authenticate once, then call them in natural language.
Example actions on this page
Add Note
Create Channel
Works with
Claude · ChatGPT · Cursor · any MCP-compatible client
There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.
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Practical ways you can use Intercom and Microsoft Teams
Track closed conversations in Teams.
Track closed customer interactions efficiently. When a conversation is closed in Intercom, Zapier sends a summary message to a channel in Microsoft Teams, helping business owners stay informed and prioritize follow-ups.
Notify your IT team when a priority ticket is created. When a new ticket is tagged as urgent in Intercom, Zapier sends an alert to a designated channel in Microsoft Teams, ensuring a prompt response to high-priority issues.
Keep your marketing team informed about new leads. When a new lead is created in Intercom, Zapier automatically sends a channel message in Microsoft Teams, ensuring everyone is on the same page and ready to engage quickly.
Learn how to automate Microsoft Teams on the Zapier blog
Make work flow with AI
Level up your Intercom to Microsoft Teams integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
Frequently Asked Questions about Intercom + Microsoft Teams integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Intercom and Microsoft Teams
How can I integrate Intercom with Microsoft Teams using Zapier?
You can integrate Intercom with Microsoft Teams using our platform by setting up a Zap. Start by choosing Intercom as the trigger app and select a trigger event like 'New Conversation' or 'New User'. Then, choose Microsoft Teams as the action app and select an action like 'Send Channel Message' or 'Create Channel'. This allows for automated communication between the two services.
What triggers are available for Intercom in a Zapier integration?
When integrating Intercom with Microsoft Teams through our platform, you can use various triggers from Intercom such as 'New Conversation', 'User Tag Added', and 'Lead Added Email'. These triggers help initiate actions in Microsoft Teams based on specific events occurring in Intercom.
Are there any actions in Microsoft Teams that I can automate using this integration?
Yes, when integrating with Intercom, you can automate several actions in Microsoft Teams such as sending messages to a channel, creating new channels, and updating team tabs. By setting these actions within our platform, your communication flow becomes more streamlined across both applications.
Can I receive notifications in Microsoft Teams for new conversations in Intercom?
Absolutely. By creating a zap that has an Intercom trigger for 'New Conversation' and a corresponding action to send a message to a specific channel in Microsoft Teams, you will be notified instantly of any new activity straight via your chosen team’s channel.
Is it possible to create a channel automatically in Microsoft Teams when tagged users appear in Intercom?
Indeed, you can set up this automation by using the trigger 'User Tag Added' on Intercom. You would match this with an action like 'Create Channel' on Microsoft Teams through our platform. This helps organize your team's workspace dynamically based on how customers are categorized or engaged within your system.
How do we manage duplicate messages triggering from similar user interactions between apps?
To manage duplicate messages effectively during integration between Intercom and Microsoft Teams, carefully define distinct trigger conditions within your zaps. For example, ensure each zap reflects unique identifiers or workflows so that overlapping events don't prompt repetitive notifications across platforms.
Can I tailor the information included in notifications sent to Microsoft Teams from Intercom?
Yes, customization is key. When setting up an action like sending messages to a channel on MS Teams triggered by events from Intercom within our tool, you can modify message content including dynamic user data pulled from triggers ensuring relevant information is shared with your team.
About Intercom
Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.
Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.
