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Zapier makes it easy to integrate Intercom with monday.com - no code necessary. See how you can get setup in minutes.
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Intercom
Intercom
1. Choose trigger event
monday.com
monday.com
2. Choose action
1. Select the event
Setup
Test
Intercom
Choose a trigger event
Choose a trigger
A trigger is the event that starts your Zap—like a "Lead Added Email" from Intercom.
Add your action
An action happens after the trigger—such as "Archive Board" in monday.com.
You’re connected!
Zapier seamlessly connects Intercom and monday.com, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
Create a new record or update an existing record in your app.
Item ID
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Formula_columns_notice
Board ID
Required
Item ID
Required
Override empty fields
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Board ID
Required
Column Title
Required
Column Type
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Board ID
Required
Group ID
Item Name
Required
Subitem Name
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Item ID
Required
Body
Required
Parent Update ID
User Mentions
Team Mentions
Include team mentions in body
Board Mentions
Project Mentions
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Item ID
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Board
Required
Item
Required
Include Updates?
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Formula_columns_notice
Board ID
Required
Item ID
Required
Subitem ID
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Stop on error
Required
HTTP Method
Required
URL
Required
Query string parameters
Additional request headers
Body
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Formula_columns_notice
Board
Item
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Formula_columns_notice
Board ID
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Board ID
Required
Item ID
Required
Column
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Board ID
Required
User :
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
For AI agents & developers
Use Intercom and monday.com with AI agents and code
Beyond Zap workflows. Call Intercom and monday.com actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.
No code
Connect via Zapier MCP
Expose Intercom and monday.com actions as tools in any MCP client. Authenticate once, then call them in natural language.
Example actions on this page
Add Note
Archive Board
Works with
Claude · ChatGPT · Cursor · any MCP-compatible client
There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.
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Practical ways you can use Intercom and monday.com
Capture new conversations in monday.com
When a new conversation is initiated in Intercom, Zapier will automatically create a new item in monday.com on a specific board. This helps business owners manage customer interaction tracking within their task management system and ensures no customer communication gets overlooked.
Every time a conversation is marked as closed in Intercom, Zapier will automatically create an item in monday.com to track these resolved cases. This improves visibility into support team performance and streamlines reporting processes, enhancing workflow efficiency.
Whenever a new ticket is created in Intercom, Zapier will automatically add it as an item in monday.com. This helps IT teams organize and prioritize technical issues efficiently, providing a clear view of outstanding problems and their statuses.
Learn how to automate monday.com on the Zapier blog
Make work flow with AI
Level up your Intercom to monday.com integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
Frequently Asked Questions about Intercom + monday.com integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Intercom and monday.com
Can I automatically create new tasks in monday.com when a new conversation starts in Intercom?
Yes, you can set up an automation where a new task is instantly created on monday.com each time a conversation is started in Intercom. This is achieved using the trigger 'New Conversation in Intercom' linked with the action 'Create Item in monday.com'.
Is it possible to update an existing item in monday.com when a lead’s status changes in Intercom?
Absolutely, once a lead's status changes, you can use the trigger 'Lead Updated in Intercom' and map it to the action 'Update Item in monday.com' to keep your project management workspace up-to-date.
How can I sync notes from conversations in Intercom to monday.com?
To sync notes from Intercom into monday.com, configure the trigger 'New Note Added to Conversation' and associate it with 'Create Update on Item' action. This way, every note will reflect as updates on respective items.
Can I integrate customer tags from Intercom into my boards on monday.com?
Yes, by using the tag modifications as triggers such as 'Tag Added or Removed', you can perform actions like adding or updating items on your boards based on specific tags associated with an Intercom user.
What happens if I try to create an action when there’s no corresponding trigger available yet between Intercom and monday.com?
While there might be limitations with predefined triggers and actions, custom workflows can be utilized to develop personalized triggers that fit unique business needs. We are constantly working towards expanding our library of integrations.
Are automated notifications supported between Intercom and monday.com integration?
Yes—we support automation of notifications where alert messages can be sent via email or directly within applications whenever specified triggers are activated such as receiving a new message or tagging any customer interaction.
How do we handle data syncing between fields like email addresses and usernames from Intercom to monday.com?
The integration allows for field mapping where information such as email addresses or usernames captured via our triggers are automatically synced into designated fields within your customized monday.com boards using specific actions.
About Intercom
Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.
