Connect Intercom and Jira Software Cloud to power AI-driven automation

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Start with a template that brings Intercom and Jira Software Cloud together. Build enterprise-grade automation in minutes.

Our most popular template

Create issue in Jira with a ChatGPT-generated solution when tickets are submitted in Intercom
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Intercom + ChatGPT (OpenAI) + Jira Software Cloud
Update Intercom leads when Jira Software Cloud issues are updated
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Jira Software Cloud + Intercom
Create or update Intercom users when new issues arise in Jira Software Cloud
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Jira Software Cloud + Intercom
Create or update Intercom leads from new Jira Software Cloud issues
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Jira Software Cloud + Intercom
Create comments on Jira Software Cloud issues for new Intercom conversations
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Intercom + Jira Software Cloud
Create issues in Jira Software Cloud when new tags are added to conversations in Intercom
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Intercom + Jira Software Cloud

Create issue in Jira with a ChatGPT-generated solution when tickets are submitted in Intercom

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Intercom + ChatGPT (OpenAI) + Jira Software Cloud

Update Intercom leads when Jira Software Cloud issues are updated

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Jira Software Cloud + Intercom

Create or update Intercom users when new issues arise in Jira Software Cloud

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Jira Software Cloud + Intercom

Create or update Intercom leads from new Jira Software Cloud issues

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Jira Software Cloud + Intercom

Create comments on Jira Software Cloud issues for new Intercom conversations

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Intercom + Jira Software Cloud

Create issues in Jira Software Cloud when new tags are added to conversations in Intercom

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Intercom + Jira Software Cloud

Create issue in Jira Software Cloud when new tags are added to users in Intercom
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Intercom + Jira Software Cloud
Create new issues in Jira Software Cloud for every new ticket in Intercom
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Intercom + Jira Software Cloud

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Zapier makes it easy to integrate Intercom with Jira Software Cloud - no code necessary. See how you can get setup in minutes.

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Help

1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Lead Added Email" from Intercom.

Add your action

An action happens after the trigger—such as "Add Attachment to Issue" in Jira Software Cloud.

You’re connected!

Zapier seamlessly connects Intercom and Jira Software Cloud, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

Lead Added Email
Triggers when a Lead enters an email address.
Trigger
Instant
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New Lead
Triggers when a new Lead is created.
Trigger
Instant
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- Which Tag?
Trigger
Instant
Try It
New AI Summary
Triggers when an AI-generated summary is created for a conversation in Intercom.
Trigger
Instant
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New Company
Triggers when a new Company is created.
Trigger
Instant
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New Ticket
Triggers when a new Ticket is created in Intercom.
Trigger
Instant
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- Tag
Trigger
Instant
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Updated Contact
Triggers when a Contact is updated in Intercom.
Trigger
Instant
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- Which Tag?
Trigger
Instant
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- Email
  Required
- Note Text
  Required
Action
Write
- Title
  Required
- Description
- Body
- Author
  Required
- State
- Parent Collection
Action
Write
- Event name
  Required
- Created at
- Contact identifier type
  Required
- Metadata
Action
Write
- Ticket type
  Required
- Contact ID
  Required
- Company ID
Action
Write
- Conversation ID
  Required
- Reply Type
  Required
- Reply Body
  Required
- Attachments
Action
Write
- From
  Required
- To
  Required
- Message Type
  Required
- Body
  Required
- Subject
- Template
- Create Conversation Without Contact Reply?
Action
Write
- Lead ID
- Full Name
- Email
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Write
- Lookup Email
  Required
- Full Name
- User ID
- Company ID
- Unsubscribed From Emails
- Phone Number
- Created At
- IP Address
- Custom Attributes
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Search Field
  Required
- Match Type
  Required
- Conversation Status
- Updated After
- Updated Before
Action
Search
- Search Field
  Required
- Match Type
  Required
- Ticket State
- Updated After
- Updated Before
Action
Search
- Conversation ID
  Required
Action
Search
- Search Mode
  Required
- Search Value
  Required
- Lead ID
- Full Name
- Email
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Search or write
- JQL
- Order_by
Trigger
Polling
Try It
- Project
- Status
Trigger
Polling
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- Issue
  Required
- Comment
  Required
Action
Write
- First Issue
  Required
- Link Type
  Required
- Second Issue
  Required
Action
Write
- Issue
  Required
- Time Spent
  Required
- Work Description
- Started Date
Action
Write
- Issue
  Required
- Form
  Required
Action
Write
- Issue
  Required
- Form
  Required
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Project
  Required
- Name
  Required
Action
Search
- Filter
  Required
- Max Results
- Fields
Action
Search
- Key
- Fields
Action
Search
- Search by Parameter
  Required
Action
Search
- Keyword
  Required
Action
Search

Lead Converted to User
Triggers when a lead converts to a user.
Trigger
Instant
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Contact Replied
Triggers when a Contact replies to a Conversation in Intercom.
Trigger
Instant
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New Conversation Rating
Triggers when a conversation receives a rating.
Trigger
Instant
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- Message body format
Trigger
Instant
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New Conversation
Triggers when a new Conversation is created by a User in Intercom.
Trigger
Instant
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New User
Triggers when a new User is created.
Trigger
Instant
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Updated Company
Triggers when a company is updated.
Trigger
Instant
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- Updates
  Required
- Update sample
Trigger
Instant
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New Unsubscription
Triggers when a user unsubscribes from Intercom.io emails.
Trigger
Instant
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- Contact identifier type
  Required
- Tag selection method
Action
Write
- Contact Type
  Required
- Message Body
  Required
Action
Write
- User Association Note
- Company
  Required
- Warning
- Name
- Website
- Size
- Monthly Revenue
- Plan
- Industry
- Custom Attributes
Action
Write
- Contact identifier type
  Required
- Tag
  Required
Action
Write
- Contact Identifier
- Message Body
  Required
Action
Write
- Company
  Required
- Tag Name
  Required
- Untag?
Action
Write
- Ticket
  Required
- Title
- Description
- State
- Is Open
- Snoozed Until
- Assigned Admin
- Assigned Team
Action
Write
- Email
  Required
- Custom Attributes
- Created At
- User ID
- Full Name
- IP Address
Action
Write
- Search Mode
- Search Value
Action
Search
- Search Mode
  Required
- Search Value
  Required
Action
Search
- Search Mode
  Required
- Search Value
  Required
Action
Search
- Search Mode
- Search Value
- User Association Note
- Company Name
  Required
- Plan
- Size
- Website
- Industry
- Custom Attributes
- Monthly Revenue
Action
Search or write
- Project
- Status
Trigger
Polling
Try It
- Project
  Required
- Status
- Assignee
Trigger
Polling
Try It
- Issue
  Required
- Attachment
  Required
Action
Write
- Issue
  Required
- Form action
  Required
- Submit form
  Required
Action
Write
- Issue
  Required
- User
Action
Write
- Format_info
- Project
  Required
- Issue Type
  Required
Action
Write
- Issue
  Required
- Project
- Board
  Required
- Sprint
  Required
Action
Write
- Format_info
- Issue
  Required
- Status
Action
Write
- Attachment ID
  Required
Action
Search
- Summary
- Key
- Fields
Action
Search
- JQL
  Required
- Fields
- Max results
Action
Search
- Filter Name
- Owner Name
Action
Search
- Board
  Required
- Sprint
  Required
Action
Search
- Summary
- Key
- Fields
- Format_info
- Project
  Required
- Issue Type
  Required
Action
Search or write

For AI agents & developers

Use Intercom and Jira Software Cloud with AI agents and code

Beyond Zap workflows. Call Intercom and Jira Software Cloud actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.

No code

Connect via Zapier MCP

Expose Intercom and Jira Software Cloud actions as tools in any MCP client. Authenticate once, then call them in natural language.

Example actions on this page

Add Note
Add Attachment to Issue

Works with

Claude · ChatGPT · Cursor · any MCP-compatible client

Connect Zapier MCP

Typescript

Call from code with the Zapier SDK

Trigger Intercom and Jira Software Cloud actions from backend services, scripts, or agent code.

Install

# TypeScript / Node
npm install @zapier/zapier-sdk

Run an action

import { createZapierSdk } from '@zapier/zapier-sdk';

const zapier = createZapierSdk();
await zapier.runAction({ /* intercom / jira-software-cloud action */ });

Run the SDK docs

There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.

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Customers who say using Zapier has made them better at their job

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Connect Intercom and Jira Software Cloud to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Learn how to automate Intercom on the Zapier blog

Learn how to automate Jira Software Cloud on the Zapier blog

Make work flow with AI

Level up your Intercom to Jira Software Cloud integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

Frequently Asked Questions about Intercom + Jira Software Cloud integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Intercom and Jira Software Cloud

How do I set up the Intercom and Jira Software Cloud integration?

To set up the integration, connect your Intercom and Jira accounts through our integration platform. You can create triggers based on new Intercom conversations or updates, which will automatically create or update issues in Jira Software Cloud. Our platform guides you step-by-step in authorizing both apps and selecting the desired actions.

Can I customize what information is sent from Intercom to Jira?

Yes, our integration allows customization of data fields sent from Intercom to Jira Software Cloud. You can map specific attributes like conversation messages, customer details, or tags that trigger actions such as creating a new issue in Jira with pre-defined fields filled out.

What types of triggers are available with this integration?

The integration supports various triggers such as a new message in Intercom, tagging an intercom user, or a conversation being closed. These triggers can then initiate actions in Jira Software Cloud like creating or updating an issue.

Is it possible to update existing Jira issues from Intercom?

Yes, when an event occurs in Intercom (like a note being added to a conversation), you can configure the integration to update existing issues in Jira Software Cloud by using specific identifiers like issue keys.

Are there any limitations on the number of actions I can set up within this integration?

There isn't a hard limit on the number of automated actions you can configure between Intercom and Jira Software Cloud; however, performance may vary depending on workload and plan specifics. It's essential to ensure your subscription supports your intended volume of transactions.

Can I trigger notifications in Intercom based on changes in Jira?

Currently, our primary support focuses on triggering actions within Jira based on events in Intercom. However, reverse workflows where changes in Jira could notify users back through Intercom would require custom scripts outside standard triggers provided by us.

How does error handling work for failed integrations between these platforms?

We provide comprehensive logs and notifications for any failed tasks between Intercom and Jira integrations. You can review these details via your dashboard and take corrective actions accordingly ensuring seamless operations.

About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.

Learn moreLearn moreHelpHelp

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About Jira Software Cloud

Jira Software Cloud is a bug and issue tracking tool that allows software developers to manage product development. This integration connects to cloud-hosted instances of Jira.

Learn moreLearn moreHelpHelp

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Project Management

Connect Intercom and Jira Software Cloud to power AI-driven automation

Launch your first automated workflow

Create issue in Jira with a ChatGPT-generated solution when tickets are submitted in Intercom

Update Intercom leads when Jira Software Cloud issues are updated

Create or update Intercom users when new issues arise in Jira Software Cloud

Create or update Intercom leads from new Jira Software Cloud issues

Create comments on Jira Software Cloud issues for new Intercom conversations

Create issues in Jira Software Cloud when new tags are added to conversations in Intercom

Create issue in Jira with a ChatGPT-generated solution when tickets are submitted in Intercom

Update Intercom leads when Jira Software Cloud issues are updated

Create or update Intercom users when new issues arise in Jira Software Cloud

Create or update Intercom leads from new Jira Software Cloud issues

Create comments on Jira Software Cloud issues for new Intercom conversations

Create issues in Jira Software Cloud when new tags are added to conversations in Intercom

Create issue in Jira Software Cloud when new tags are added to users in Intercom

Create new issues in Jira Software Cloud for every new ticket in Intercom

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Choose a trigger

Add your action

You’re connected!

Supported triggers and actions

Use Intercom and Jira Software Cloud with AI agents and code

Connect via Zapier MCP

Call from code with the Zapier SDK

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

Connect Intercom and Jira Software Cloud to integrate crucial parts of your business

Automate your lead management and improve conversions

Create more impactful campaigns with automation

Provide world-class support with a little help from automation

Automate your way to actionable, up-to-date data

Resolve incidents faster with automation

Learn how to automate Intercom on the Zapier blog

6 ways to automate Intercom with Zapier

Learn how to automate Jira Software Cloud on the Zapier blog

How to use OpenAI to add acceptance criteria to product issues

Make work flow with AI

Frequently Asked Questions about Intercom + Jira Software Cloud integrations

Connect Intercom to Jira Software Cloud on the world's largest no-code automation platform