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Set up your first integration
Quickly connect Intercom to Jira Software Cloud with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Intercom with Jira Software Cloud - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "Lead Added Email" from Intercom.
Add your action
An action happens after the trigger—such as "Add Attachment to Issue" in Jira Software Cloud.
You’re connected!
Zapier seamlessly connects Intercom and Jira Software Cloud, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Lead Added Email
Triggers when a Lead enters an email address.
Try ItTriggerInstant - New Lead
Triggers when a new Lead is created.
Try ItTriggerInstant - Which Tag?
Try ItTriggerInstant- New AI Summary
Triggers when an AI-generated summary is created for a conversation in Intercom.
Try ItTriggerInstant
- Lead Converted to User
Triggers when a lead converts to a user.
Try ItTriggerInstant - Contact Replied
Triggers when a Contact replies to a Conversation in Intercom.
Try ItTriggerInstant - New Conversation Rating
Triggers when a conversation receives a rating.
Try ItTriggerInstant - Message body format
Try ItTriggerInstant
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Connect Intercom and Jira Software Cloud to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
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Learn how to automate Intercom on the Zapier blog
Learn how to automate Jira Software Cloud on the Zapier blog
Frequently Asked Questions about Intercom + Jira Software Cloud integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Intercom and Jira Software Cloud
How do I set up the Intercom and Jira Software Cloud integration?
To set up the integration, connect your Intercom and Jira accounts through our integration platform. You can create triggers based on new Intercom conversations or updates, which will automatically create or update issues in Jira Software Cloud. Our platform guides you step-by-step in authorizing both apps and selecting the desired actions.
Can I customize what information is sent from Intercom to Jira?
Yes, our integration allows customization of data fields sent from Intercom to Jira Software Cloud. You can map specific attributes like conversation messages, customer details, or tags that trigger actions such as creating a new issue in Jira with pre-defined fields filled out.
What types of triggers are available with this integration?
The integration supports various triggers such as a new message in Intercom, tagging an intercom user, or a conversation being closed. These triggers can then initiate actions in Jira Software Cloud like creating or updating an issue.
Is it possible to update existing Jira issues from Intercom?
Yes, when an event occurs in Intercom (like a note being added to a conversation), you can configure the integration to update existing issues in Jira Software Cloud by using specific identifiers like issue keys.
Are there any limitations on the number of actions I can set up within this integration?
There isn't a hard limit on the number of automated actions you can configure between Intercom and Jira Software Cloud; however, performance may vary depending on workload and plan specifics. It's essential to ensure your subscription supports your intended volume of transactions.
Can I trigger notifications in Intercom based on changes in Jira?
Currently, our primary support focuses on triggering actions within Jira based on events in Intercom. However, reverse workflows where changes in Jira could notify users back through Intercom would require custom scripts outside standard triggers provided by us.
How does error handling work for failed integrations between these platforms?
We provide comprehensive logs and notifications for any failed tasks between Intercom and Jira integrations. You can review these details via your dashboard and take corrective actions accordingly ensuring seamless operations.
