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How Zapier works

Zapier makes it easy to integrate PagerDuty with Slack - no code necessary. See how you can get setup in minutes.

Select a trigger from PagerDuty

A trigger is an event that starts your Zap and runs the workflow. For example, with PagerDuty, a trigger could be "New or Updated Incident."
A trigger is the event that kicks off your automated workflow.

Setup an action from Slack

An action is what takes place after the automation is triggered. For example, with Slack, the action could be "Add Reminder."
An action is the event that your automated workflow performs when triggered.

That’s it! You just connected PagerDuty to Slack

With Zapier, it’s never been easier to connect your apps together and automate your most tedious work. Save hours every month.
Triggers and actions are the main components of every automated workflow.

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your PagerDuty to Slack integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
Learn about AI automation
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Frequently Asked Questions about PagerDuty + Slack integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with PagerDuty and Slack

How do I set up the integration between PagerDuty and Slack?

To set up the integration between PagerDuty and Slack, you need to access your account settings in PagerDuty and navigate to the 'Services' section. From there, select the service you want to link with Slack and look for the 'Integrations' tab. Add a new integration by selecting Slack as the option, following the prompts to authenticate your Slack workspace. You should have admin rights in both platforms to complete this setup.

Can I customize which PagerDuty alerts are sent to our Slack channel?

Yes, we allow customization of which alerts are sent from PagerDuty to a specific Slack channel. In the integration settings, you can set triggers based on specific conditions, like incident severity or service type, that determine when notifications are posted in Slack.

What actions are available once a PagerDuty alert is posted on Slack?

Once an alert from PagerDuty is posted on Slack, you can perform various actions directly within the channel. These include acknowledging alerts, assigning them to team members, adding notes, or even resolving incidents without leaving Slack.

Does integrating with Slack affect how quickly alerts from PagerDuty are received?

Integrating with Slack will not delay your alerts. Our system ensures that notifications from PagerDuty appear in your designated Slack channels almost immediately after they are triggered.

How can I test if the integration between PagerDuty and Slack is working correctly?

After setting up your integration, test it by triggering a manual incident in PagerDuty. Check if it appears in your selected Slack channel promptly. This test helps confirm that triggers and actions are functioning as expected between both platforms.

Is it possible to receive different types of notifications for acknowledged vs unacknowledged incidents in Slack?

Yes, within our integration settings you can differentiate notifications for acknowledged versus unacknowledged incidents. This allows teams to prioritize their responses effectively based on the status of each incident.

What permissions are required for integrating my accounts on these platforms?

Administrative rights are needed on both PagerDuty and Slack for setting up this integration. Ensure that you have permission to add new apps or services within your organization's respective accounts.

Connect PagerDuty and Slack to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

    • Event Type
    • Assigned To
    • Service ID
      Required
    Trigger
    Instant
    Try It
    • Integration Key
      Required
    • Incident Key
      Required
    • Incident Key Filter Regex
    • Description
    Action
    Write
    • Api_docs_info
    • Stop on error
      Required
    • HTTP Method
      Required
    • URL
      Required
    • Query string parameters
    • Additional request headers
    • Body
    Action
    Write
    • Trigger for Bot Messages?
    • Optimized data
    Trigger
    Instant
    Try It
    • Integration Key
      Required
    • Incident Key
      Required
    • Incident Key Filter Regex
    • Description
    Action
    Write
    • Integration Key
      Required
    • Description
    • Incident Key
      Required
    • Incident Key Filter Regex
    • Source URL
    • Source Name
    Action
    Write
    • Schedule
      Required
    • Start Time
      Required
    • End Time
      Required
    Action
    Search
  • Slack triggers, actions, and search
    New Channel

    Triggers when a new #channel is created.

    Trigger
    Instant
    Try It

Learn how to automate Slack on the Zapier blog

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About PagerDuty
In an always-on world, teams trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. PagerDuty is the central nervous system for a company's digital operations. PagerDuty identifies issues and opportunities in real time and brings together the right people to respond to problems faster and prevent them in the future. From digital disruptors to Fortune 500 companies, over 12,000 businesses rely on PagerDuty to help them continually improve their digital operations-so their teams can spend less time reacting to incidents and more time building for the future.
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About Slack
Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
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