Freshdesk + Microsoft Teams
Send channel messages in Microsoft Teams for new tickets in Freshdesk
Stay on top of your customer support with this Freshdesk and Microsoft Teams workflow. When a new ticket is created in Freshdesk, a channel message is instantly sent in Microsoft Teams. This efficient automation will keep your team updated and improve response times, providing superior service to your customers.
Stay on top of your customer support with this Freshdesk and Microsoft Teams workflow. When a new ticket is created in Freshdesk, a channel message is instantly sent in Microsoft Teams. This efficient automation will keep your team updated and improve response times, providing superior service to your customers.
- When this happens...New Ticket
Triggers when there is a new ticket is created in Freshdesk.
- automatically do this!Send Channel Message
Sends a message to an existing channel.
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About Freshdesk
Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
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About Microsoft Teams
Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.
