- Admin/owner permissions: Admin permissions required to create items
- Paid/versioned account: Paid Freshdesk plan required
- Custom field support: No
- Partner’s documentation: https://support.freshdesk.com/support/solutions/articles/192518-using-zapier-to-integrate-freshdesk-with-other-apps
To get started with Freshdesk, you will be asked to Connect a New Account:
When you do so, a new window will open asking you for your Subdomain and your API Key:
You can find the API key under, "User Profile" drop-down (top right corner of your Freshdesk dashboard) > Profile Settings > Your API Key.
Once you have entered that information, click on 'Yes, Continue' and then you will see your newly connected account: