Freshdesk

Freshdesk Help & Support

  • How to Get Started with Freshdesk
  • Popular Things To Do With Freshdesk
  • Common Problems with Freshdesk

How to Get Started with Freshdesk

About Freshdesk's Integration#

  • Admin/owner permissions: Admin permissions required to create items
  • Paid/versioned account: Paid Freshdesk plan required
  • Custom field support: No
  • Partner’s documentation: https://support.freshdesk.com/support/solutions/articles/192518-using-zapier-to-integrate-freshdesk-with-other-apps

Connecting with Freshdesk#

To get started with Freshdesk, you will be asked to Connect a New Account:

Connect Account

When you do so, a new window will open asking you for your Subdomain and your API Key:

auth window

You can find the API key under, "User Profile" drop-down (top right corner of your Freshdesk dashboard) > Profile Settings > Your API Key.

Once you have entered that information, click on 'Yes, Continue' and then you will see your newly connected account:

final screen

Popular Things To Do With Freshdesk

Get Slack notifications for new Freshdesk tickets

Freshdesk + Slack

Try It

Create Trello cards from new Freshdesk tickets

Freshdesk + Trello

Create tasks in Asana for new Freshdesk tickets

Freshdesk + Asana

Create Trello cards for new Freshdesk tickets

Freshdesk + Trello

Create Freshdesk tickets for new Google Sheets rows

Google Sheets + Freshdesk

Create Freshdesk tickets for new Typeform entries

Typeform + Freshdesk

Common Problems with Freshdesk

(422) Unprocessable Entity Error#

Usually, this occurs when trying to create a contact in Freshdesk that already exists there. Sending along brand new contact information should ensure this error doesn't happen moving forward.

My zap is only triggering once an hour#

If this is happening, it's likely that you've hit Freshdesk's API limit of 1000 API calls: https://freshdesk.com/api#ratelimit and that limit resets once an hour. Unfortunately, there isn't anything that can be done to get around this limit.

My updated ticket zap isn't triggering#

The Updated Ticket trigger will only trigger if you update the status, priority, or type of ticket. Adding tags and such does not trigger the zap. Updating closed tickets also does not trigger the zap.

Authentication Errors#

FreshDesk requires the account that you connect to Zapier to be of an "Admin" level status. Non-admins cannot use FreshDesk's API fully, and doing so will return different kinds of errors if your account is not an Admin.

User role can be determined by going to http://customerdomain.freshdesk.com/agents, then clicking on agent name, then on subsequent screen, the Edit Agent Button.

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