Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Zendesk

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Help Scout

Help desk software that lets you centralize, assign, and track customer support requests as well as internal help desk tickets.

Mojo Helpdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Customer support can't fall through the cracks. Together, Zapier and Freshdesk can keep you and your team on top of customers' concerns. Automatically generate Freshdesk tickets when customers fill out forms online, and be sure your team is acting on Freshdesk tickets by creating notifications and organizing tasks. 

Here are some creative ways to use Freshdesk with Zapier:

 Ask the right questions to get customers the support they need. Use Typeform to gather information and create new tickets in Freshdesk when entries are added.

 Make customer support a part of your regular workflow. Add a Trello card to any board or list when a new ticket is created in Freshdesk.

 Quickly review data to look for trends and recurring issues. By adding a row to Google Sheets with every Freshdesk ticket, you can stay organized and easily share information.

Freshdesk

CallFire is a cloud telephony platform. Easily fire off an SMS or Call. You can trigger events when your phone number is called or texted as well. 

CallFire

Burst SMS is an online text messaging application. Use our API to integrate text message alerts into your work flows. Great for CRM automation systems, notifications and authentication.

Burst SMS

RingCentral provides cloud-based communication system to modern businesses of all sizes. The system enables companies with voice, SMS, video, Fax, and team collaboration services on all major desktop and mobile platforms. All devices, services, and users can be managed through our PBX and administrative capability designed for Enterprise IT.

RingCentral

ClickSend is a cloud-based service that lets you send and receive SMS, Email, Voice, Fax and Letters worldwide.

ClickSend SMS

Burner is a phone number app for calling, texting, and picture messaging using private, disposable phone numbers. Available on iOS and Android!

Burner

An easy tool for developers to send and receive SMS and voice calls.

If you have users across time zones and country codes, it can be a huge challenge to keep communications organized. With a Twilio phone number that can receive SMS messages in dozens of countries, Zapier can automatically send notifications for sales leads, form entries, and calendar events. Connect Twilio with your email to send or receive SMS messages directly from your inbox. 

Here are some creative ways to use Twilio with Zapier:

Get updated on new leads without having to log in or check multiple dashboards. When you receive leads in Facebook Lead Ads, LinkedIn Lead Gen Forms, or other forms, Zapier will send you a Twilio SMS message.

Make it simple to immediately reach out to new customers. Send Twilio SMS messages with email or phone number information when new contacts are created in ClickFunnels.

Easily keep track of referrals. Log new finished calls from Twilio in Google Sheets, and have it save the numbers called, their location, and how long you talked.

Freshdesk

Twilio

Freshdesk

Twilio

Freshdesk + Twilio Integrations

Popular Ways to Connect Freshdesk and Twilio

Get Twilio SMS for new Freshdesk tickets

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