Freshdesk + Twilio Integrations

How to connect Freshdesk + Twilio

Zapier lets you send info between Freshdesk and Twilio automatically—no code required.

When this happens...

New Contact

Triggers when a new customer is created.

automatically do this!

Call Phone

Call a number or numbers and say a message.

Popular Freshdesk + Twilio workflows

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Get Twilio SMS for new Freshdesk tickets
Freshdesk + Twilio
More details
When this happens
Step 1: New Ticket
Then do this
Step 2: Send SMS
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Get Twilio SMS for new Freshdesk tickets
Get Twilio SMS for new Freshdesk tickets
Freshdesk + Twilio

Supported triggers and actions

What does this mean?

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
New Contact
Triggers when a new customer is created.
Trigger
Instant
New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Update Contact
Triggers when a user is updated.
Trigger
Instant

Add Notes to a Ticket
Add Private or Public notes to a Freshdesk Support Ticket.
Action
Write
Create Company
Allows you to create a Company entry in Freshdesk.
Action
Write

Create Forum
Creates a Forum under a Category.
Action
Write

Freshdesk
Creates a Forum Category.
Scheduled
Action
Freshdesk
Create a new Forum Topic on Freshdesk Forums.
Scheduled
Action
Freshdesk
Create a ticket in Freshdesk for your domain.
Scheduled
Action
Freshdesk
Allows you to create a User/Customer in Freshdesk for your support domain.
Scheduled
Action
Freshdesk
Finds an existing customer or a potential customer that has raised a ticket.
Scheduled
Action
Freshdesk
Find a ticket by ID.
Scheduled
Action
Twilio
Triggered when you add a new phone number.
Scheduled
Trigger
Twilio
Triggered when a call is finished on your Twilio number.
Instant
Trigger
Twilio
Triggered when a new recording is available on your account.
Scheduled
Trigger
Twilio
Triggered when an SMS is sent to your Twilio number.
Scheduled
Trigger
Twilio
Triggered when a new transcription is available on your account.
Scheduled
Trigger
Twilio
Call a number or numbers and say a message.
Scheduled
Action
Twilio
Send a SMS to a number or numbers.
Scheduled
Action

How Freshdesk + Twilio Integrations Work

Step 1: Authenticate Freshdesk + Twilio.
30 seconds
Step 2: Pick one of the apps as a trigger, which will kick off your automation.
15 seconds
Step 3: Choose a resulting action from the other app.
15 seconds
Step 4: Select the data you want to send from one app to the other.
2 minutes
That’s it! More time to work on other things.

Connect apps

Connect Freshdesk + Twilio

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.