Subject for the ticket.

Email of the requester/user.

For categorizing the ticket according to the different kinds of issues your team deals with.

A description for the ticket. Include details here.

Priority of the ticket.

Enter emails of person(s) you want to copy separated by commas.

Determines which App Extensions will appear in the dropdown below.

Enter up to 11 characters using A-Z, a-z, 0-9 and spaces. You must enable with Twilio first and can only send to supported countries.

Include country code. Everything but numbers will be removed and leading + wil be added. Separate multiple numbers with commas. Example: 15554443333,44111222333.

Must be a URL that Twilio can download (so private URLs or files may not work!)

If yes, we'll send a message up to 1600 characters in length. This is priced as multiple messages, and you can read more about it here. If no, we'll only send a single message, truncated at 160 characters

Full Name.

Email Address of the User.

Comma-separated list of tags to add to the user.

API docs for Freshdesk are located here https://developers.freshdesk.com/api/?_ga=2.223262879.541409777.1550189352-1628441631.1550189352

Requests can only be made to domains associated by this application.

These params will be URL-encoded and appended to the URL when making the request.

Authentication headers are included automatically

Zapier will apply these optional headers and values to the request in addition to any headers created as part of the authentication mechanism.

Zapier will pass this along raw. If you would like to provide complex JSON, try a "Code by Zapier" step to build the structure and pass it along here. For example, {"foo": "bar"} is perfectly valid.

Choose the phone number in your Twilio account you want to watch for new SMS.

Automatically add 1 to 10 digits US based numbers.

Include country code. Everything but numbers will be removed and leading + wil be added. Separate multiple numbers with commas. Example: 15554443333,44111222333.

A string of keys to dial after connecting to the number. Can be 0-9, #, *, or w (to wait 1/2 sec). Does not dial a new number for forwarding - for responding to a phone menu.