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Freshdesk + Twilio Integrations

In a matter of minutes and without a single line of code, Zapier allows you to automatically send info between Freshdesk and Twilio.


Get started with workflows like: Get Twilio SMS for new Freshdesk tickets. Or check out the rest of our guided workflows. Save time with Zapier; it's free to try.

Connect Freshdesk + Twilio in Minutes

It's easy to connect Freshdesk + Twilio and requires absolutely zero coding experience—the only limit is your own imagination.

All Triggers & Actions

InstantNew Ticket

Triggers when there is a new ticket is created in Freshdesk.

InstantNew Ticket Note

Triggers when a Note is added to a Ticket.

InstantUpdate Contact

Triggers when a user is updated.

InstantNew Call

Triggered when a call is finished on your Twilio number.

New SMS

Triggered when an SMS is sent to your Twilio number.

InstantNew Contact

Triggers when a new customer is created.

InstantUpdate Ticket

Triggers when a Ticket is updated.

New Phone Number

Triggered when you add a new phone number.

New Recording

Triggered when a new recording is available on your account.

New Transcription

Triggered when a new transcription is available on your account.

How Freshdesk + Twilio Integrations Work

  1. Step 1: Authenticate Freshdesk + Twilio.
    (30 seconds)

  2. Step 2: Pick one of the apps as a trigger, which will kick off your automation.
    (15 seconds)

  3. Step 3: Choose a resulting action from the other app.
    (15 seconds)

  4. Step 4: Select the data you want to send from one app to the other.
    (2 minutes)

  5. That’s it! More time to work on other things.

Connect Freshdesk + Twilio