Freshdesk + Twilio
Create Freshdesk tickets from new Twilio sms messages
Effortlessly manage your customer inquiries with this convenient workflow. When you receive a new SMS in Twilio, it will create a ticket in Freshdesk, allowing your team to address the issue promptly and efficiently. Keep your customer support organized and responsive with this seamless integration between Twilio and Freshdesk.
Effortlessly manage your customer inquiries with this convenient workflow. When you receive a new SMS in Twilio, it will create a ticket in Freshdesk, allowing your team to address the issue promptly and efficiently. Keep your customer support organized and responsive with this seamless integration between Twilio and Freshdesk.
- When this happens...New SMS
Triggered when an SMS is sent to your Twilio number.
- automatically do this!Create Ticket
Create a ticket in Freshdesk for your domain.
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New Phone Number
Triggered when you add a new phone number.
Try ItNew Recording
Triggered when a new recording is available on your account.
Try ItNew Transcription
Triggered when a new transcription is available on your account.
Try ItFrom NumberRequired
Alphanumeric Sender ID
To NumberRequired
MessageRequired
Media Url
Send Large Messages?
