Freshdesk + Twilio

Create Freshdesk tickets from new Twilio sms messages

Effortlessly manage your customer inquiries with this convenient workflow. When you receive a new SMS in Twilio, it will create a ticket in Freshdesk, allowing your team to address the issue promptly and efficiently. Keep your customer support organized and responsive with this seamless integration between Twilio and Freshdesk.

Effortlessly manage your customer inquiries with this convenient workflow. When you receive a new SMS in Twilio, it will create a ticket in Freshdesk, allowing your team to address the issue promptly and efficiently. Keep your customer support organized and responsive with this seamless integration between Twilio and Freshdesk.

  1. When this happens...
    TwilioTwilio
    New SMS

    Triggers when an SMS is sent to your Twilio number.

    TriggerScheduled
  2. automatically do this!
    FreshdeskFreshdesk
    Create Ticket

    Create a ticket in Freshdesk for your domain.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • Instructions Copy

    Trigger
    Instant
    Try It
    • To NumberRequired

    • Apply US Prefix

    Trigger
    Scheduled
    Try It
    • From NumberRequired

    • To NumberRequired

    • MessageRequired

    • Voice

    • Language

    • Send Digits

    Action
    Write
    • Api Docs Info

    • HTTP MethodRequired

    • URLRequired

    • Query String Parameters

    • Headers

    • Additional Request Headers

    • Body

    Action
    Write
freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
Help

Related categories

  • Customer Support

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twilio logo
twilio logo

About Twilio

An easy tool for developers to send and receive SMS and voice calls.
Learn moreHelp

Related categories

  • Phone & SMS

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