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Freshdesk + Twilio

Get Twilio SMS for new Freshdesk tickets

  1. When this happens

    Step 1: New Ticket

  2. Then do this

    Step 2: Send SMS

Do teammates need notifications for new Freshdesk tickets? This Freshdesk-Twilio integration will keep you updated anywhere you go by sending a Twilio SMS to the number of your choice for every new ticket your receive on Freshdesk.

How It Works

  1. A new ticket is added to Freshdesk
  2. Zapier automatically sends an SMS through Twilio

What You Need

  • Freshdesk account
  • Twilio account

Supported triggers and actions

What does this mean?
freshdesk logo
freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Related categories

  • Customer Support

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