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Get Twilio SMS for new Freshdesk tickets

  1. When this happensStep 1: New Ticket

  2. Then do thisStep 2: Send SMS

Do teammates need notifications for new Freshdesk tickets? This Freshdesk-Twilio integration will keep you updated anywhere you go by sending a Twilio SMS to the number of your choice for every new ticket your receive on Freshdesk.

How It Works

  1. A new ticket is added to Freshdesk
  2. Zapier automatically sends an SMS through Twilio

What You Need

  • Freshdesk account
  • Twilio account
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Connect Freshdesk + Twilio in Minutes

It's easy to connect Freshdesk + Twilio and requires absolutely zero coding experience—the only limit is your own imagination.

All Triggers & Actions

InstantNew Ticket

Triggers when there is a new ticket is created in Freshdesk.

InstantNew Ticket Note

Triggers when a Note is added to a Ticket.

InstantUpdate Contact

Triggers when a user is updated.

Send SMS

Send a SMS to a number or numbers.

InstantNew Contact

Triggers when a new customer is created.

InstantUpdate Ticket

Triggers when a Ticket is updated.

Call Phone

Call a number or numbers and say a message.

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