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Freshdesk + Twilio

Create api requests in Twilio for new tickets in Freshdesk

Handle your Freshdesk tickets more efficiently with an automation connecting it to Twilio. When a new ticket is logged in Freshdesk, this workflow will send an API Request to Twilio, informing you right away. It simplifies your customer service management, ensuring you're always in the loop of new tickets, and enabling you to respond quicker. Upgrade your customer service experience with this workflow.

Handle your Freshdesk tickets more efficiently with an automation connecting it to Twilio. When a new ticket is logged in Freshdesk, this workflow will send an API Request to Twilio, informing you right away. It simplifies your customer service management, ensuring you're always in the loop of new tickets, and enabling you to respond quicker. Upgrade your customer service experience with this workflow.

  1. When this happens...
    FreshdeskFreshdesk
    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    TriggerInstant
  2. automatically do this!
    TwilioTwilio
    API Request (Beta)

    This is an advanced action which makes a raw HTTP request that includes this integration's authentication.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Freshdesk triggers, actions, and search

    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    New Ticket Note

    Triggers when a Note is added to a Ticket.

    Trigger
    Instant
    Try It
    • NameRequired

    • Description

    • Notes

    • Domains

    Action
    Write
    • Ticket NoRequired

    • NotesRequired

    • PrivateRequired

    Action
    Write
    • Forum CategoryRequired

    • NameRequired

    • TypeRequired

    • VisibilityRequired

    • Description

    Action
    Write
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About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
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Related categories

  • Customer Support

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