Freshdesk + Twilio

Create Freshdesk tickets from new Twilio recordings for seamless customer support

Effortlessly manage customer support tickets with this Twilio-Freshdesk integration. When a new recording is created in Twilio, this automation will generate a ticket in your Freshdesk account, ensuring you never miss a customer query. Stay organized and responsive, helping your support team provide top-notch service.

Effortlessly manage customer support tickets with this Twilio-Freshdesk integration. When a new recording is created in Twilio, this automation will generate a ticket in your Freshdesk account, ensuring you never miss a customer query. Stay organized and responsive, helping your support team provide top-notch service.

  1. When this happens...
    TwilioTwilio
    New Recording

    Triggers when a new recording is available on your account.

    TriggerScheduled
  2. automatically do this!
    FreshdeskFreshdesk
    Create Ticket

    Create a ticket in Freshdesk for your domain.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • Instructions Copy

    Trigger
    Instant
    Try It
    • To NumberRequired

    • Apply US Prefix

    Trigger
    Scheduled
    Try It
    • From NumberRequired

    • To NumberRequired

    • MessageRequired

    • Voice

    • Language

    • Send Digits

    Action
    Write
    • Api Docs Info

    • HTTP MethodRequired

    • URLRequired

    • Query String Parameters

    • Headers

    • Additional Request Headers

    • Body

    Action
    Write
freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
Help

Related categories

  • Customer Support

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twilio logo
twilio logo

About Twilio

An easy tool for developers to send and receive SMS and voice calls.
Learn moreHelp

Related categories

  • Phone & SMS

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