Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Zendesk

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Help Scout

Help desk software that lets you centralize, assign, and track customer support requests as well as internal help desk tickets.

Mojo Helpdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Customer support can't fall through the cracks. Together, Zapier and Freshdesk can keep you and your team on top of customers' concerns. Automatically generate Freshdesk tickets when customers fill out forms online, and be sure your team is acting on Freshdesk tickets by creating notifications and organizing tasks. 

Here are some creative ways to use Freshdesk with Zapier:

 Ask the right questions to get customers the support they need. Use Typeform to gather information and create new tickets in Freshdesk when entries are added.

 Make customer support a part of your regular workflow. Add a Trello card to any board or list when a new ticket is created in Freshdesk.

 Quickly review data to look for trends and recurring issues. By adding a row to Google Sheets with every Freshdesk ticket, you can stay organized and easily share information.

Freshdesk

Flowdock is your team's inbox, but with chat. Get updates from all the apps you use, but then easily have discussions around those items.

Flowdock

Keep your team focused and working together with Chatwork's team chat, tasks, video chats, and more in one place.

Chatwork

Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.

Microsoft Teams

Twist keeps your conversations on-topic and in one place. For teams who want to make work calmer, more organized, and more productive.

Twist

Discord is an all-in-one voice and text chat for gamers.

Discord

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.

Simplify your team's communication with Zapier’s Slack integration. Zapier integrations, called Zaps, let Slack interact with other apps you use. You can automatically send messages when something happens in another app or use your Slack message to set off automated tasks. You can even use Zaps to spin up homemade, no-code bots.

Here are some creative ways to use Slack and Zapier:

Slack

Get Slack notifications each time a new ticket comes into your Freshdesk ticket view.

Zapier watches your ticket view inside of your Freshdesk account for new tickets

When a new ticket is received, Zapier copies the ticket data you choose and posts a new message in Slack

Freshdesk

Slack

Freshdesk

Slack

Get Slack notifications for new Freshdesk tickets

How It Works

What You Need

Get Slack message for new Freshdesk tickets

Send Slack channel notifications when Freshdesk tickets are updated

Get a digest of new Freshdesk ticket notes sent to Slack on a daily, weekly, or monthly schedule

Send Slack channel notifications and an email when Freshdesk ticket statuses are updated

Get a digest of new Freshdesk ticket notes sent to Slack on a daily, weekly, or monthly schedule

Connect Freshdesk + Slack in Minutes

All Triggers & Actions

Connect the apps you use every day