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Get Slack notifications for new Freshdesk tickets

  1. When this happensStep 1: New Ticket

  2. Then do thisStep 2: Send Channel Message

Get Slack notifications each time a new ticket comes into your Freshdesk ticket view.

How It Works

  1. Zapier watches your ticket view inside of your Freshdesk account for new tickets
  2. When a new ticket is received, Zapier copies the ticket data you choose and posts a new message in Slack

What You Need

  • Freshdesk account
  • Slack account
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Connect Freshdesk + Slack in Minutes

It's easy to connect Freshdesk + Slack and requires absolutely zero coding experience—the only limit is your own imagination.

All Triggers & Actions

InstantNew Ticket

Triggers when there is a new ticket is created in Freshdesk.

InstantNew Ticket Note

Triggers when a Note is added to a Ticket.

InstantUpdate Contact

Triggers when a user is updated.

InstantNew Channel

Triggers whenever a new #channel is created.

InstantNew Team Custom Emoji

Triggers when a custom emoji has been added to a team.

InstantNew Contact

Triggers when a new customer is created.

InstantUpdate Ticket

Triggers when a Ticket is updated.

InstantNew Public Message Posted Anywhere

Triggers when a new message is posted to any public channel.

InstantNew Message Posted to Channel

Triggers when a new message is posted to a specific #channel you choose.

InstantNew File

Triggers when a new file is uploaded to your workspace.

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