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Freshdesk + Slack

Send Slack channel notifications when Freshdesk tickets are updated

If you want to notify other teams in Slack when Freshdesk tickets are updated, tagged, or placed in a new status, this Zap is for you! Make your app team aware of customer feedback. Let your dev team know when customers appreciate the new updates.

If you want to notify other teams in Slack when Freshdesk tickets are updated, tagged, or placed in a new status, this Zap is for you! Make your app team aware of customer feedback. Let your dev team know when customers appreciate the new updates.

  1. short arrow
    long arrow
    When this happens...
    FreshdeskFreshdesk
    Update Ticket

    Triggers when a Ticket is updated.

    TriggerInstant
  2. automatically do this!
    SlackSlack
    Send Channel Message

    Post a new message to a specific #channel you choose. Can also schedule a message for later.

    ActionWrite

Supported triggers and actions

What does this mean?
freshdesk logo
freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Related categories

  • Customer Support

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