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Send Slack channel notifications when Freshdesk tickets are updated

  1. When this happensStep 1: Update Ticket

  2. Then do thisStep 2: Send Channel Message

If you want to notify other teams in Slack when Freshdesk tickets are updated, tagged, or placed in a new status, this Zap is for you! Make your app team aware of customer feedback. Let your dev team know when customers appreciate the new updates.

How this works

  1. Freshdesk tickets are updated...
  2. Zapier looks for specific changes to the ticket...
  3. Zapier sends a Slack channel notification

Apps involved

  • Freshdesk
  • Filter by Zapier
  • Slack
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Connect Freshdesk + Slack in Minutes

It's easy to connect Freshdesk + Slack and requires absolutely zero coding experience—the only limit is your own imagination.

All Triggers & Actions

InstantNew Ticket

Triggers when there is a new ticket is created in Freshdesk.

InstantNew Ticket Note

Triggers when a Note is added to a Ticket.

InstantUpdate Contact

Triggers when a user is updated.

InstantNew Channel

Triggers whenever a new #channel is created.

InstantNew Team Custom Emoji

Triggers when a custom emoji has been added to a team.

InstantNew Contact

Triggers when a new customer is created.

InstantUpdate Ticket

Triggers when a Ticket is updated.

InstantNew Public Message Posted Anywhere

Triggers when a new message is posted to any public channel.

InstantNew Message Posted to Channel

Triggers when a new message is posted to a specific #channel you choose.

InstantNew File

Triggers when a new file is uploaded to your workspace.

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